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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, including troubleshooting and installation of desktops, laptops, and printers, while promoting IT Cyber Security best practices. Proficient in utilizing IT ticketing tools and managing hardware assets effectively.
Highest-signal resume keywords
Technical Support ExperienceWindows OS ProficiencyPrinter TroubleshootingRemote Support ToolsIT Cyber Security Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingHardware InstallationPreventive MaintenanceAsset ManagementIMAC ServicesNetwork SupportDesktop SupportPrinter InstallationMicrosoft Experience
Tools & Technologies
IT Ticketing ToolRemote Support Tools
Industry Keywords
Cyber SecurityAsset Management SystemTier 1 SupportHardware DeploymentTechnical Support Role
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide technical break/fix support of all desktops, laptops and printers on the Domtar Business network
- Utilize the internal IT Ticketing Tool to resolve incidents and change requests in a timely manner
- Promote IT Cyber Security best practices on a daily basis via your actions and your communication
- Ensure hardware assets are updated in the Asset Management System following the standard Domtar procedures
- Help support Tier 1 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
- Help support Tier 1 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
- Help support Tier 1 support services installing and troubleshooting hardware, software, and networks; perform preventive maintenance activities
Requirements
What you’ll need- 2+ years work experience in a technical support role with a demonstrated history of achievement and progression utilizing their technical skills to support various technologies and systems, or Associate degree in Information Technology or related field
- 2+ years of IT related troubleshooting skills (Desktop, Printer, Network etc.)
- 2+ years experience using Windows OS (WinXP, Win7, Win8 etc.)
- 2+ years of Microsoft experience
- 2+ years’ experience with using remote support tools
- Printer Troubleshooting and Installation experience
Benefits
Comp & perks- Professional development opportunities
