Infrastructure Helpdesk

Marten Transport

Helpdesk role ensuring proper computer operation for end users at Marten Transport. Resolving technical issues and providing support for software and hardware problems.

Posted 6/30/2026full-timeMondovi • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Identifies, researches and resolves technical problems in a timely manner.
Field incoming help requests from end users via both telephone and email in a courteous manner regarding software and/or hardware issues within servers, databases, and other mission critical systems.
Communicate software/hardware problems and issues to management, development teams, end users, and unit leaders as needed.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately person.
Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Develop help sheets and frequently asked questions lists for end users.
Included in on-call rotation
Other duties as assigned

Requirements

What you’ll need

Knowledge of basic computer hardware and desktop/server operating systems.
General application support experience with knowledge of programming languages used.
Knowledge of various key systems/applications such as imaging, web applications, phone systems, satellite related systems, email, remote access methods, fuel processes, faxing, etc.
Good understanding of the organization's goals and objectives.
Exceptional written, oral, and documentation communication skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user friendly language.
Highly self-motivated and directed with a keen attention to detail.
Proven analytical and problem solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Marten Transport Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1946 🚗 Transport 🛍️ eCommerce Transport
Logistics
eCommerce Marten Transport is an international transportation and logistics leader specializing in time-sensitive delivery and distribution services across the United States, Canada, and Mexico. Established in 1946, the company operates a fleet of 3,500 trucks from over 20 terminals, providing a range of services including truckload, dedicated, intermodal, and brokerage. Marten is committed to leveraging technology for real-time data-driven decisions while focusing on sustainability, as seen through their use of solar panels on their fleet and terminals. Infrastructure Helpdesk 🔥 4 hours ago 🏢 Mondovi – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Identifies, researches and resolves technical problems in a timely manner.
Field incoming help requests from end users via both telephone and email in a courteous manner regarding software and/or hardware issues within servers, databases, and other mission critical systems.
Communicate software/hardware problems and issues to management, development teams, end users, and unit leaders as needed.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately person.
Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Develop help sheets and frequently asked questions lists for end users.
Included in on-call rotation
Other duties as assigned 🎯 Requirements
Knowledge of basic computer hardware and desktop/server operating systems.
General application support experience with knowledge of programming languages used.
Knowledge of various key systems/applications such as imaging, web applications, phone systems, satellite related systems, email, remote access methods, fuel processes, faxing, etc.
Good understanding of the organization's goals and objectives.
Exceptional written, oral, and documentation communication skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user friendly language.
Highly self-motivated and directed with a keen attention to detail.
Proven analytical and problem solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Basic Computer Hardware KnowledgeDesktop/Server Operating SystemsProgramming Languages KnowledgeSoftware Installation and UpgradingSystem ConfigurationTroubleshooting TechniquesDocumentation SkillsResearch SkillsTrend AnalysisPost-Resolution Follow-Up

Soft Skills

Attention to DetailSelf-MotivationUser-Friendly CommunicationAbility to Retain InformationHigh-Pressure Task Management