IT Support

• Lead and develop your team: Hire, mentor, and grow talented support specialists; drive higher performance and create a culture of excellence.
• Own enterprise support operations end-to-end: Manage day-to-day metrics, KPIs, and ensure smooth operations across global shifts and time zones.
• Provide hands-on technical support: Maintain your own technical expertise by actively supporting enterprise customers and complex issues alongside your team.
• Drive operational improvements: Identify gaps and bottlenecks, create and implement new workflows, KPIs, and targets; operationalize improvements across the team.
• Bridge critical functions: Serve as a primary conduit between Support, Engineering, and Revenue teams; communicate customer needs and product gaps to leadership.
• Ensure global coverage: Manage scheduling and coverage to support enterprise customers across all time zones with consistent quality and responsiveness.
• Build and maintain documentation: Ensure your team has clear, accurate, and up-to-date resources to support customers effectively.

Technical Customer Support Team Lead

• Lead the design, implementation, and transformation of PLM-ERP-MES integrations
• Serve as both a technical expert and strategic leader
• Oversee the design, optimization, and promotion of best practices
• Act as a trusted advisor for architecture and business strategies
• Define, develop, and disseminate Windchill PLM architecture
• Establish governance protocols for product and manufacturing data quality
• Partner with implementation and technical enablement teams
• Mentor PTC Professional Services teams on best practices
• Collaborate with Product Management and customer-facing teams

Principal Enterprise Architect

• Manage the day-to-day administration, licensing, access control, and configuration of core platforms including Microsoft 365, Salesforce, Netsuite, and FactorialHR
• Serve as the primary escalation point for IT issues beyond MSP scope, providing direct support for staff across the West region
• Own the full asset lifecycle for the West region — from procurement and provisioning through to hands-on troubleshooting, warranty claims, and responsible hardware disposal
• Create and maintain clear, accessible user guides that empower staff to resolve common IT issues independently
• Maintain baseline device and system configurations and conduct regular backup testing to verify data integrity and recovery capability across all platforms
• Continuously develop and uplift internal IT documentation including runbooks, asset registers, platform guides, and onboarding materials
• Leads the annual ISO 27001 audit cycle for the West region, coordinating evidence collection, managing audit timelines, liaising with external auditors, and tracking remediation of findings
• Contribute to technology planning by identifying inefficiencies, rationalisation opportunities, and platform improvements aligned with the broader IT Modernisation roadmap

IT Manager

• - Managing a diverse portfolio of private sector audit clients
• - Identifying audit risks and developing strategies to mitigate them
• - Ensuring compliance with relevant audit standards and regulations
• - Training and mentoring team members, developing their professional skills
• - Building and maintaining trusted client relationships
• - Overseeing the financial management of your portfolio
• - Contributing to the firm’s Business Development initiatives

Corporate Audit Manager

• Plan, execute, and report on complex, risk-based internal audit reviews across various National Church Institutions.
• Engage with senior leaders and stakeholders to understand their needs and provide effective assurance and advisory services.
• Manage the end-to-end audit process, ensuring timely delivery, adherence to budgets, and maintenance of quality standards.
• Lead technically complex assurance and advisory reviews, covering a range of processes and organizations.
• Develop and maintain strong relationships with senior managers, trustees, and decision-makers to facilitate constructive engagement.
• Produce high-quality written reports and present audit findings confidently and proportionately to various audiences.
• Contribute to audit planning and strategy, including audit needs analysis, audit universe identification, and annual audit plan development.
• Exercise sound professional judgment and analytical skills to interpret complex data and draw practical, evidence-based conclusions.
• Stay updated with industry best practices and emerging trends in internal audit and risk management.

Internal Audit Manager

• Conducting planned and reactive maintenance in line with engineering policies
• Monitoring and supporting range systems in real time during trials activities
• Configuring and managing network infrastructure, including switches and communications systems
• Administering and supporting Microsoft server environments and core IT services
• Managing and maintaining firewall systems (e.g. Palo Alto, Cisco Firepower)
• Installing and cabling IT infrastructure including racks, fixed equipment and networking hardware

Junior IT Engineer

• Taking ownership of an independent assessment of EPI positions across the portfolio, evaluating whether underwriter judgements are well-evidenced and consistent with internal policy
• Identifying and investigating material premium movements through structured sampling and testing, forming clear conclusions and escalating where the underlying evidence does not stack up
• Producing thorough, well-structured working papers that capture the methodology, any issues surfaced, and the rationale behind conclusions - built to withstand scrutiny
• Acting as a point of challenge and coordination across internal teams, keeping the review on track and ensuring outstanding queries are resolved within the cycle

Audit Manager – EPI Review

• Manage and oversee the Open Digital Architecture (ODA) models of TM Forum
• Facilitate the development of the Information Framework model in collaboration with member teams
• Act as the steward for model specifications, ensuring proper documentation, adherence to standards, and formal evolution with member input
• Maintain consistency across all ODA areas, including eTOM and SID mappings
• Ensure alignment with the Open API Team
• Inform the API Team about Information Framework enhancements
• Identify and integrate missing information in the Information Framework based on API requirements
• Manage branch allocation and perform required actions on the model
• Converge Open Digital Architecture to meet strategic release needs and promote member adoption across reference architectures
• Plan and deliver new cycles of ODA within a project management framework
• Conduct team meetings, document decisions, and track actions effectively
• Adhere to collaboration methodologies and TM Forum intellectual property rules
• Monitor and recommend updates, migrations, or transformations in the tooling environment
• Act as a Subject Matter Expert (SME) in adoption engagements
• Guide Collaboration Project team leads and mentor Catalyst (proof-of-concept) projects
• Oversee and ensure successful completion of sprint actions

Enterprise Architect

• Plan and execute risk based audits across financial, operational, and technology areas in line with the internal audit plan.
• Develop audit scopes informed by enterprise risk assessments and emerging threats.
• Lead walkthroughs and direct fieldwork with structured testing, sampling, and evidence standards.
• Oversee audit working papers and workflow documentation to professional standards.
• Evaluate the effectiveness of internal controls and risk management practices across processes and systems.
• Assess governance, policy adherence, and regulatory compliance.
• Test design and operating effectiveness of key controls and identify gaps across the firm’s lines of defense.
• Review critical systems and platforms for control design, security, and operational integrity.
• Assess application controls, access, change management, and data integrity.
• Provide independent assurance over new initiatives, system implementations, and emerging technology adoption.
• Prepare audit reports and communicate findings to senior leadership and the Audit Committee.
• Provide practical, risk based recommendations and own remediation tracking through to closure.
• Collaborate with Finance, Technology, Risk, and Compliance to validate observations and escalate significant exposures.
• Promote a strong risk and control culture across the organization through audit engagement and awareness.
• Stay current on industry developments, emerging risks, and regulatory frameworks.
• Apply IIA standards and contribute to the evolution of audit methodologies and quality processes.

• Build, configure, and deploy Metasys ADX/ADS servers in line with Microsoft-approved standards
• Lead global upgrades, migrations, and platform modernisation initiatives
• Support cybersecurity requirements, including patching, certificates, hardening, and baseline compliance
• Troubleshoot complex Windows Server, SQL, and Metasys issues (Tier 3 level)
• Work closely with Microsoft IT, networking, and operations teams across regions and time zones
• Create and maintain global documentation, templates, and deployment standards

IT Specialist – Building Automation System

• Ensure reliable and high-quality delivery of an assigned area of the audit plan
• Oversee the end-to-end execution of audits and related action follow up
• Contribute to the ongoing development and improvement of GA&CI
• Actively oversee and assure delivery of multiple audits within the audit plan
• Plan and structure audits across the portfolio
• Monitor audit progress and quality
• Build and maintain strong collaborator relationships
• Introduce innovative thinking by bringing external perspectives into audit delivery
• Coach and manage colleagues as a career coach, performance manager or pastoral line manager
• Deliver timely, honest and constructive feedback

Senior Audit Manager – Commercial Banking

• Oversee and take responsibility for the work of team members.
• Identify key risks, key controls and scope areas through meetings with auditees.
• Prepare/review key planning documentation for audit planning.
• Design and perform audit testing across business/operational areas.
• Produce and review audit files and working papers.
• Lead discussions of audit testing results with stakeholders.
• Build relationships with stakeholders and ensure they are informed throughout the audit process.
• Assist in training junior team members on all aspects of completing audit assignments.

Audit Manager

• Support the development and evolution of architecture within the Payments domain, ensuring alignment to Group strategy
• Work closely with Lead Architects to create and maintain architecture roadmaps, patterns and guardrails
• Act as a trusted partner to technology and business teams, providing architectural guidance and insight
• Contribute to architecture governance, ensuring solutions meet standards, risk requirements and strategic objectives
• Develop and maintain architecture artefacts, including designs, roadmaps and feasibility assessments
• Apply knowledge of cloud, APIs, traditional hosting and event-driven architectures to support solution design
• Collaborate with cross-functional teams in an agile environment to deliver end-to-end outcomes

Enterprise Architect, Payments

• Sumer is a values-led, purpose-driven professional services group on an ambitious growth journey. Built through acquisition, Sumer brings together high-quality regional firms under a collaborative and entrepreneurial model. As the Group continues to scale, we are establishing a permanent procurement function to support commercial performance, supplier governance and operational consistency across the business.****We are seeking an experienced IT Infrastructure Analyst to support a major transformation programme, consolidating multiple accountancy firms into a centralised Microsoft Azure environment.****This role will play a key part in migrating diverse legacy infrastructures (including on-premises and existing cloud estates) into a unified, secure, and scalable Azure platform. The contractor will work closely with internal IT teams, third-party vendors, and business stakeholders to ensure smooth and efficient transitions.****

IT Infrastructure Analyst

• Manage a diverse portfolio of clients, overseeing the preparation of financial statements under FRS102 and IFRS.
• Lead audits with minimal supervision, ensuring deadlines are met.
• Actively contribute to client meetings.
• Responsible for financial management, including WIP, billing, and debt control.
• Develop and mentor upcoming audit talent.
• Play a key role in business development by maintaining client relationships and fostering new opportunities.

• Providing day‑to‑day IT administration and support across a range of on‑premise and cloud‑based systems, including Microsoft 365
• Managing user accounts, access permissions and devices to ensure colleagues can work securely and efficiently
• Setting up, issuing and maintaining laptops and peripherals, and overseeing the full equipment lifecycle from procurement to disposal
• Coordinating with external suppliers and managed service providers to resolve issues and deliver IT services effectively
• Responding to a mix of routine and more complex IT requests, taking the time to understand user needs and working with senior colleagues to find practical solutions
• Supporting colleagues across multiple offices, including occasional travel for on‑site IT tasks, office moves and infrastructure updates
• Carrying out regular IT audits and housekeeping activities, such as access reviews and asset checks
• Contributing to IT projects and system improvements, including researching, testing and implementing new tools or processes
• Creating clear IT documentation, user guides and knowledge articles to support colleagues and promote self‑service
• Delivering user communications, guidance and informal training to support system changes and new ways of working
• Identifying opportunities to improve IT services and processes, and actively contributing ideas to enhance the user experience

IT Administrator

• Drive the strategic direction of architecture for Payments.
• Act as a trusted advisor and internal consultant to Technology and Business Platform Leads.
• Combine corporate governance, business control, and developing business solutions.
• Utilise technical skills in Public and Private Cloud, APIs, Traditional hosting, and event-driven architectures.
• Create feasibility assessments and roadmaps.
• Embrace an agile and digital approach while showcasing strong communication and leadership skills.

Senior Enterprise Architect – Payments

• Provide operational and technical support across digital and data platforms
• Support Medidata Rave activities and manage tickets
• Assist with implementing and operating the enterprise data platform
• Perform data quality checks and ensure data integrity
• Support ongoing maintenance of the operational data platform

• Providing excellent client support and issue resolution via email, phone, and live chat
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products
• Working efficiently and effectively to achieve and exceed Key Performance Indicators
• Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
• Building productive client relationships and high client satisfaction

Helpdesk Technician

• Provide end-to-end architectural leadership across business, application, data and technology domains
• Lead design authority activities
• Develop target architectures
• Identify cross-programme dependencies
• Establish architectural principles
• Shape AND Digital’s long-term technology strategy
• Ensure programme-level design coherence
• Operate and mature the Architecture Review Board (ARB)
• Lead development of the As-Is and To-Be architecture
• Produce a strategic enterprise roadmap aligned to transformation objectives
• Rapidly assess design questions and provide authoritative recommendations
• Coach newly hired architects to uplift capability
• Document enterprise-level decisions and architecture standards

See all jobs on JobTailor

Technical Customer Support Team Lead

Principal Enterprise Architect

IT Manager

Corporate Audit Manager

Internal Audit Manager

Junior IT Engineer

Audit Manager – EPI Review

Enterprise Architect

Internal Audit Manager

IT Specialist – Building Automation System

Senior Audit Manager – Commercial Banking

Audit Manager

Enterprise Architect, Payments

IT Infrastructure Analyst

Audit Manager

IT Administrator

Senior Enterprise Architect – Payments

IT Manager

Helpdesk Technician

Enterprise Architect