IT Support

• Responsible for designing and executing sourcing strategies for the IT category.
• Lead and execute sourcing projects including strategy development, RFI / RFP process, supplier negotiation, award recommendations, business case presentations, risk management and contract execution.
• Bring a deep understanding of the market forces, external factors, products, suppliers and the supply chain to develop a sourcing plan which will deliver significant savings and other value.
• Continually review current and future contractual performance internally and externally with suppliers through data reporting and analysis to ensure competitive advantage is maximised and a robust strategy is executed.
• Manage supplier relationships, including supplier development and performance management.
• Build strong working relationships with senior stakeholders to design and implement sourcing strategies for the IT category.

IT Procurement Manager – Fixed Term Contract

• You will be the senior AIT authority on the AURA X programme.
• Responsible for planning, developing, and executing the Assembly, Integration and Test campaign.
• Own the AIT flow from engineering model through to flight model acceptance, defining procedures.
• Managing GSE, and leading test campaigns across electrical, mechanical, and system-level activities.
• Establish and maintain quality processes, define incoming inspection criteria.
• Report into the Programme Director and work across all engineering teams.
• Mentor AIT technicians and engineers; build and maintain AIT process documentation and standards.

Satellite AIT Engineer

• Leading multi-location teams, using your team and relationship management skills to ensure the delivery of high quality audit work - from planning to completion of an Audit, including the review of financial statements, ensuring that it meets PwC and regulatory standards
• Leading on the completion of areas of complex or judgemental audit work which includes the identification of issues, analysis of data, articulation of findings and the ability to draw informed conclusions
• Managing the financial and resource aspects of Audit engagements, demonstrating a commercial approach throughout
• Leading on internal projects supporting PwC and the lines of service, as well as acting as a role model, mentor and coach for junior staff members in your business unit

External Audit Manager – Insurance

• Own the architecture and administration of our core enterprise SaaS platforms — including Google Workspace, Slack, and Okta
• Build robust automations and API integrations using Python and Terraform to eliminate manual IT processes and engineer zero-touch onboarding and offboarding for our global workforce
• Drive our identity and access management strategy by implementing and maintaining SSO connections, SCIM provisioning, and RBAC across our expanding SaaS ecosystem
• Build AI-assisted workflows and tooling that accelerate IT operations, cross-platform troubleshooting, and scripting — helping your teammates move faster with less friction
• Serve as the senior technical escalation point for complex identity, MDM, and authentication challenges, partnering closely with Security to maintain compliance and governance
• Lead IT infrastructure projects end-to-end — from scoping and architecture through production — with a focus on reliability, user experience, and long-term maintainability

Corporate IT Engineer

• Lead audit engagements: Plan, complete and report on assurance and advisory engagements, delivering high-quality outcomes that provide significant insight to senior leadership and the business.
• Evaluate control environments: Assess governance, control design and operating effectiveness, across financial and operational using evidence, data and professional judgement to identify practical areas for improvement.
• Identify systematic issues: Look beyond individual findings to identify systemic issues, underlying root causes and opportunities to strengthen business performance and risk management.
• Communicate with Impact: Produce clear well-structured audit reports that support informed decision-making and drive meaningful actions.
• Build relationships with internal partners: Develop trusted partnerships across the business, maintaining clear and proactive communication with senior team members on progress, risks, and emerging issues.
• Drive continuous improvement: Contribute to continuous improvement across audit methodology, technology, and team capability embracing new ways of working and technology to enhance efficiency and impact.
• Support colleagues: Contribute to a collaborative, inclusive and high-performing team culture.
• Occasional international travel may be required.

Internal Audit Manager

• Lead and continuously improve the end-to-end Knowledge Management process, ensuring D&T products and services are supported by accurate, accessible and high-quality knowledge.
• Develop and implement Knowledge Management strategies, policies and best practices, using data, feedback and insights to drive ongoing improvements across D&T.
• Build, maintain and optimise knowledge repositories, content management systems and knowledge assets, ensuring information remains relevant, compliant and easy to find.
• Partner with subject matter experts, stakeholders and teams across the business to capture, share and promote knowledge, fostering a culture of collaboration and continuous learning.
• Monitor the effectiveness of the Knowledge Management practice through audits, reporting, training and performance metrics, ensuring colleagues have the tools and support they need to succeed.

Knowledge Manager – IT Service Management

• This is a brilliant opportunity to get hands-on with the software that keeps a major supply chain business moving.
• Join a growing, genuinely capable team of support analysts, software developers and QA specialists to support and improve systems we’ve built in-house.
• Support Azure-hosted Warehouse Management and Transport software, fix defects, or escalate to the development team when needed.
• Drive down the number of known bugs and defects across our systems.
• Support colleagues across multiple sites, enjoy solving problems, and making an impact.
• Support and enhance in-house software in a structured way.
• Work in an agile way, both independently and as part of a team.
• Attend daily stand-ups to share your progress, what’s coming next, and flag any blockers.

IT Application Support

• Provide ICT related technical support to MHIAE and MHIAE-FR staff members
• Assist the staff on day-to-day work with solving computer related troubles, network connectivity, access to folders and performance etc.
• Usage of printers and scanners: Contact suppliers for service issues and supplies
• Information security, Antivirus and incident response
• Help the staff with Microsoft Office and MHI standard application related needs
• Escalate and liaise with MHI Global Helpdesk to resolve incidents
• Install and configure computers and servers according to MHI standards
• Maintain the Azure cloud services
• Apply the patches and updates when required
• Maintain the logs and required audit/compliance evidences
• Help the general setup and usage of MHI corporate ERP applications
• Provide basic user support for Business central and PowerBI
• Support third party vendors with the ERP and SQL infrastructure environment
• Setup and configure smartphones and applications
• Manage the devices through Mobile Device Management (InTune)
• Help the staff for any phone trouble
• Liaise with Telcom and other vendors for invoicing and monitor the usage
• Maintain the inventory of computers, mobile phones, software licenses, network equipment, printer, meeting room equipment etc.
• Create Active Directory User IDs, set access control and liaise with MHI HQ ICT for relevant required operations
• Help with the remote access through VPN and escalate any issues to MHI helpdesk
• Monitor and manage meeting room facilities to ensure the functionalities on daily basis, help staff with their needs and contact vendors for any malfunctions
• Data backup, monitoring and report of MHIAE data and SQL data bases; restore the data for staff when needed and to ensure business continuity
• Knowledge of Information security management best practices, raise the staff awareness by regular information sharing and prevention of data leakage
• Support the ICT related and miscellaneous projects of MHIAE
• Coverage of Senior ICT manager during absences
• Other duties as requested by management, if required

IT Engineer

• - Gather and structure information to support the vendor-led implementation
• - Shape scope into epics, user stories and acceptance criteria to support roadmap and backlog refinement
• - Spot gaps in requirements and turn findings into concrete delivery or roadmap actions
• - Work alongside the Project Manager to help size, define and manage work packages as needed
• - Build and refine to-be processes, handover packs and supporting documentation for business-as-usual teams
• - Track the initial identity governance release as it rolls out to privileged access users, feeding lessons learned back into the wider programme
• - Produce equivalent to-be process and handover documentation for the privileged access side of the programme

IT Business Change Manager

• IT Service Delivery Management and Service Improvement.
• Service performance monitoring and reporting.
• Major incident and escalation management.
• Supplier governance and service review activities.
• Stakeholder management across business and IT functions.
• Service continuity, compliance and risk management activities.
• Supporting transitions of new or changed services into live operation.
• Identification and delivery of service improvements.

IT Service Manager

• Configure and maintain IT systems across the organisation, working within the team's core platforms (Okta, Jamf, Google Workspace, Cloudflare) as part of the secure engineering team
• Source and evaluate new tooling: run vendor assessments, manage procurement, and bring in what the business needs
• Own the lifecycle of existing vendor contracts: renewal dates, terms, and costs kept current, and renegotiation opportunities flagged before they're missed
• Act as the main point of contact for vendor account and contract matters
• Work with IT Operations to turn their operational needs into system configuration and tooling decisions
• Run your own projects with a good degree of autonomy, keeping senior management informed and looping them in where their input adds value
• Take part in an IT on-call rota
• Provide support to IT Operations as needed

Senior IT Engineer

• Translating complex organisational, technological, and strategic challenges into clear, actionable direction
• Collaborating with Digital & IT teams, business leaders, and senior stakeholders
• Supporting organisational change and communicating strategic direction
• Owning the integrity of delivering Digital & IT strategy
• Maintaining alignment with changing enterprise priorities
• Providing strategic direction and proactive dependency management
• Ensuring traceability of strategy evolution over time
• Acting as the deputy to the VP for Digital & IT Strategy

Enterprise Strategy Architect

• Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion.
• Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
• Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination.
• Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.
• Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.

IT Support Specialist

• The role requires the ability to effectively collaborate with your business area of responsibility to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.
• To apply knowledge and insights concerning the Internal Audit function and how this impacts our policyholders.
• To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our Board Committees on a consistent basis.
• Responsible for the successful delivery of Internal audits, including developing the internal audit scope, carrying out test plan, drafting audit reports, and documenting the audit work consistently with the IIA standards and the PIC IA audit manual. Some reviews will be undertaken individually, and some will be delivered alongside one or more internal audit team members.
• Carry out regular issue assurance to ensure adequate closure of actions.
• Demonstrate good practice and standards of internal audit, and, where relevant, make recommendations for improvement, helping design new templates and contributing to the development of the PIC IA manual.
• Contribute to the preparation of internal audit status update reports and integrated assurance reports to management and Board committees.
• Contribute to the production of the annual written assessment of the adequacy and effectiveness of PIC’s risk management, internal control and governance processes and systems.
• Takes ownership of defined projects and initiatives (in Internal Audit or in the business), agreeing scope and objectives, undertaking work, producing reports, presenting reports and measuring outcomes. This will be as part of developing broader experience and capability across PIC.
• Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Internal Audit.
• Keeps informed of industry trends, market developments, regulatory changes in the public and private sectors, as well as best practices related to Technology by attending industry seminars, reading and sharing relevant published articles.

Internal Audit Manager – IT

• Manage multiple concurrent IT projects across the Sumer Group.
• Develop and maintain project plans, schedules, budgets and resource allocations.
• Lead project governance activities including status reporting, RAID management and steering group updates.
• Coordinate internal technical teams, third-party suppliers and business stakeholders.
• Ensure projects are delivered on time, within scope and within budget.
• Facilitate workshops, requirements gathering sessions and project planning meetings.
• Manage project risks, dependencies and issues through to resolution.
• Support technology integration activities relating to acquisitions and onboarding of new firms.
• Oversee infrastructure, cloud, cyber security and business application projects.
• Ensure appropriate change management and user adoption activities are completed.
• Produce project documentation including business cases, project charters, implementation plans and post-project reviews.
• Track project benefits and support successful handover into operational support teams.
• Contribute to the continual improvement of project management standards, templates and governance processes.

IT Project Manager

• Provide remote IT support to customers, resolving complex technical issues.
• Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
• Update and maintain our IT customer documentation and internal knowledge base.
• Offer support and training to junior engineers to enhance team skills.
• Occasionally visit customer sites to resolve recurring or complex technical issues.

2nd Line Helpdesk Engineer

• Contribute to the design and be responsible for the configuration and implementation of LES solutions.
• Collaborate with operations and quality teams to analyze manufacturing and laboratory workflows.
• Provide frontline technical support for LES platforms.
• Assist with the integration between LES and other critical systems, ensuring a reliable flow of data.
• Execute validation protocols (IQ/OQ/PQ) for LES enhancements and new implementations.
• Work closely with Manufacturing Operations, Quality Assurance, and Process Science teams to gather system requirements and provide updates on technical activities.
• Develop knowledge materials and inform users to ensure proficiency in using the LES systems.

Engineer, IT Manufacturing QC Labs

• Provide strategic leadership and direction to the Support team.
• Provide training and coaching to develop support staff to achieve targets.
• Improve self-support tools by developing better self-help material (written how-to articles, demo videos, etc) for internal and/or external stakeholders.
• Proactively monitor queue systems and performance against key performance indicators.
• Ensure that the Helpdesk teams have the resources, tools, training, and processes to deliver operational excellence.
• Work collaboratively with other internal stakeholders to achieve the best outcomes for customers.
• Act as an escalation point for assisting customers with specialised and complex requirements or inquiries.
• Able to work independently and efficiently to meet deadlines.

Help Desk Manager

• Lead end-to-end audit engagements for mid-to-large clients, overseeing planning, execution, review, and reporting phases.
• Ensure compliance with IFRS, UK GAAP, and International Standards on Auditing (ISA) across all engagements.
• Supervise and mentor junior audit team members, providing technical guidance, feedback, and professional development support.
• Prepare, review, and approve financial statements, audit reports, and management letters with a focus on precision and clarity.
• Engage directly with clients’ senior management and finance teams to obtain documentation, resolve queries, and strengthen relationships.
• Identify, assess, and report on key financial risks and internal control weaknesses, recommending actionable improvements.
• Collaborate with tax specialists to integrate tax considerations into audit planning, execution, and reporting.
• Contribute to the design and enhancement of audit methodologies, quality control procedures, and internal audit frameworks.
• Act as a trusted advisor to clients, offering insights on financial reporting, governance, regulatory compliance, and risk management.
• Stay current with evolving industry trends, regulatory updates, and emerging audit risks to maintain best-in-class service delivery.

Audit Manager

• Define enterprise and solution architectures that align applications, data, AI, and infrastructure to clients' business and finance priorities.
• Design the finance systems landscape and integration patterns across ERP, EPM, consolidation, planning, treasury, tax, and reporting tools, alongside internal products and AI services.
• Provide architectural direction for applied AI/ML in finance.
• Establish standards for security, compliance, controls, and operability across the finance architecture.
• Define programme-level approaches to AI quality and responsible operation at scale.
• Balance speed, cost, security, and long-term maintainability, and articulate these trade-offs in commercial terms for CFOs, transformation directors, and senior sponsors.
• Translate ambiguous, cross-domain problems into clear target-state architectures and phased, deliverable roadmaps.
• Guide and mentor data engineers, data architects, and delivery teams, ensuring designs are coherent and actually get built.
• Contribute reusable reference architectures, methodologies, and accelerators that strengthen the wider AI Advisory practice.

IT Support jobs in United Kingdom

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