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IT Engineer
Mitsubishi Heavy IndustriesIT Engineer providing ICT support services and maintaining a working environment for MHIAE staff. Responsible for technical support, cloud services, and user management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing ICT technical support, including troubleshooting, user support, and managing cloud services. Proficient in Microsoft Office, ERP systems, and information security best practices.
Highest-signal resume keywords
Advanced MS Server SkillsAzure Cloud ManagementERP - MS Dynamics ExperienceMS SQL Server KnowledgeStrong Customer Service Ethos
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTroubleshootingData BackupRestoration KnowledgeNetworking KnowledgeActive DirectoryGroup PoliciesMobile Device ManagementRemote Access SkillsInformation Security Management
Soft Skills
Excellent Communication SkillsGood Team PlayerStrong Multicultural Negotiation Skills
Tools & Technologies
Microsoft OfficeBusiness CentralNavisionPowerBIInTuneVPNAzure Cloud Services
Industry Keywords
ICT SupportEnterprise Level SupportData ContinuityIncident ResponseAI Developments
Tech Stack
Tools & technologiesAzureCloudERPMS SQL ServerSQL
About the role
Key responsibilities & impact- Provide ICT related technical support to MHIAE and MHIAE-FR staff members
- Assist the staff on day-to-day work with solving computer related troubles, network connectivity, access to folders and performance etc.
- Usage of printers and scanners: Contact suppliers for service issues and supplies
- Information security, Antivirus and incident response
- Help the staff with Microsoft Office and MHI standard application related needs
- Escalate and liaise with MHI Global Helpdesk to resolve incidents
- Install and configure computers and servers according to MHI standards
- Maintain the Azure cloud services
- Apply the patches and updates when required
- Maintain the logs and required audit/compliance evidences
- Help the general setup and usage of MHI corporate ERP applications
- Provide basic user support for Business central and PowerBI
- Support third party vendors with the ERP and SQL infrastructure environment
- Setup and configure smartphones and applications
- Manage the devices through Mobile Device Management (InTune)
- Help the staff for any phone trouble
- Liaise with Telcom and other vendors for invoicing and monitor the usage
- Maintain the inventory of computers, mobile phones, software licenses, network equipment, printer, meeting room equipment etc.
- Create Active Directory User IDs, set access control and liaise with MHI HQ ICT for relevant required operations
- Help with the remote access through VPN and escalate any issues to MHI helpdesk
- Monitor and manage meeting room facilities to ensure the functionalities on daily basis, help staff with their needs and contact vendors for any malfunctions
- Data backup, monitoring and report of MHIAE data and SQL data bases; restore the data for staff when needed and to ensure business continuity
- Knowledge of Information security management best practices, raise the staff awareness by regular information sharing and prevention of data leakage
- Support the ICT related and miscellaneous projects of MHIAE
- Coverage of Senior ICT manager during absences
- Other duties as requested by management, if required
Requirements
What you’ll need- A minimum of three years of relevant experience within an IT support or technology-focused position.
- Enterprise level IT user support and troubleshooting experience
- Advanced MS server skills, Azure cloud, DevOps
- Client OS knowledge, AD and group policies
- ERP – MS Dynamics, Business central and Navision experience
- DB – MS SQL Server knowledge
- Networking knowledge
- Understanding of recent AI developments and applications
- Data backup, restoration knowledge with the Business Continuity awareness
- Excellent knowledge of all MS Office Products
- Advanced knowledge of iPhone and mobile device management
- Remote working and access knowledge & skills
- Strong customer services ethos
- Good team player
- Strong multicultural negotiation skills
- Excellent communication skills in English.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities