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IT Service Manager
Sword GroupService Delivery Manager responsible for IT service management and improvement at Sword. Collaborating across teams to enhance service quality and performance in a hybrid environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Delivery Management, focusing on service performance monitoring, incident management, and stakeholder engagement. Proficient in implementing service improvements and ensuring compliance within regulated environments.
Highest-signal resume keywords
ITIL Foundation Certification (v3 or v4)Service Delivery Management ExperienceIncident Management and Escalation ManagementServiceNow or Equivalent ITSM ToolsExperience in Regulated Industries
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Performance MonitoringService Improvement IdentificationAnalytical Reporting CapabilityService Continuity ManagementRisk Management
Soft Skills
Strong Communication SkillsStakeholder Management
Tools & Technologies
ServiceNowITSM Tools
Certifications & Qualifications
ITIL Foundation Certification (v3 or v4)
Industry Keywords
Service Delivery ManagementBusiness-Critical IT ServicesAgile EnvironmentsSupplier GovernanceCompliance
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- IT Service Delivery Management and Service Improvement.
- Service performance monitoring and reporting.
- Major incident and escalation management.
- Supplier governance and service review activities.
- Stakeholder management across business and IT functions.
- Service continuity, compliance and risk management activities.
- Supporting transitions of new or changed services into live operation.
- Identification and delivery of service improvements.
Requirements
What you’ll need- Experience in a Service Delivery Management or Service Support role.
- Experience supporting business-critical IT services within a medium to large organisation.
- ITIL Foundation certification (v3 or v4).
- Strong analytical and service reporting capability.
- Experience managing incidents, escalations and service issues.
- Strong communication and stakeholder management skills.
- Experience with ServiceNow or equivalent ITSM tools.
- Experience working within Agile environments.
- Experience within regulated industries.
Benefits
Comp & perks- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
- A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..