Sword Group

Project Manager

• Effectively manage complex OT & IT projects, drive operational efficiency and deliver successful outcomes
• Develop and maintain project plans, schedules and budgets
• Manage the day to day activities of project team, ensuring project teams stay on task and on schedule
• Act as the primary point of contact between project teams and clients
• Monitor project progress and report on project status to upper management
• Identify project risks and develop mitigation plans
• Ensure project deliverables meet quality standards
• Streamline governance and efficient risk mitigation processes
• Threat analysis/threat modelling and vulnerabilities management

Project Manager – OT

ServiceNow

• As a ServiceNow SPM Analyst, you’ll play a key role in enhancing how portfolio planning, reporting, and decision-making are delivered across a major energy network programme. This is a hands-on role where you’ll combine system expertise, data insight, and stakeholder collaboration to improve how portfolio performance is tracked, understood, and optimised. You’ll take ownership of ServiceNow Strategic Portfolio Management (SPM), supporting its adoption across the business while shaping how it’s used to drive better planning, prioritisation, and delivery outcomes.
• Working across portfolio, project, and leadership teams, you’ll develop reporting, dashboards, and data models that provide clear, actionable insights. From improving data quality and reporting consistency, through to enabling scenario planning and roadmap alignment, your work will directly support strategic decision-making at scale.
• - Drive adoption and effective use of ServiceNow SPM across the organisation, providing guidance, training, and ongoing support.
• - Develop, maintain, and optimise Power BI dashboards and reporting solutions for portfolio and project performance.
• - Ensure high-quality, accurate, and consistent datasets to support reliable reporting and decision-making.
• - Analyse portfolio data to identify trends, risks, and opportunities, providing clear, actionable insights to stakeholders.
• - Support strategic portfolio planning through scenario modelling, prioritisation, and roadmap alignment within SPM.
• - Develop automated dashboards and visualisations (ServiceNow and Power BI) to track KPIs, outcomes, and delivery progress.
• - Produce regular portfolio performance reports for leadership teams, enabling visibility of progress and constraints.
• - Support initiatives to improve data completeness, quality, and reporting accuracy across the portfolio.
• - Collaborate with stakeholders across PMO, delivery, and leadership teams to embed consistent processes and reporting standards.
• - Maintain structured, user-friendly documentation to support ongoing use and adoption of tools and processes.

ServiceNow SPM Analyst – Portfolio, Reporting

Performance Marketing

• Develop a detailed campaign execution plan including timeline, target audience, KPIs, and budget allocation strategy
• Set up, launch, and actively manage one sponsored Google Ads campaign in English
• Monitor campaign performance daily and make optimisations to maximise results
• Analyse previous campaign data provided by the client to inform strategy and targeting decisions
• Review creative materials supplied by the client and provide actionable recommendations for improvements
• Attend a kick-off meeting, a mid-campaign check-in, and a wrap-up meeting (all via video conference)
• Prepare and deliver campaign progress reports, a preliminary final report, and a comprehensive final report including lessons learned and next steps

Google Ads Campaign Specialist

• Provide technical leadership across all ServiceNow development activities, ensuring adherence to coding and platform best practices.
• Lead solution design sessions, translating complex business requirements into scalable technical solutions.
• Oversee development and integration work across ITSM, CSM, ITOM, and other modules.
• Establish and enforce development standards, code review processes, and documentation practices.
• Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision.
• Design, develop, and deploy advanced ServiceNow solutions, including custom applications, integrations, and automation workflows.
• Manage complex scripting, API integrations, and performance tuning to ensure platform reliability.
• Work closely with the System Administrators and Developers to coordinate releases, upgrades, and testing.
• Resolve critical technical issues and support continuous delivery pipelines.
• Mentor and coach developers/admins, fostering a culture of knowledge sharing and professional growth.
• Promote continuous improvement in code quality, reusability, and efficiency.
• Contribute to the definition of governance, design standards, and automation frameworks.
• Champion new features, technologies, and ServiceNow innovations that add business value.

Lead ServiceNow Developer

Artificial Intelligence

• Design, implement, and maintain a scalable, reliable, and secure hybrid cloud ML Ops infrastructure for deploying, testing, managing, and monitoring ML models in various environments
• Develop and maintain software applications in the areas of Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), and/or Artificial Intelligence (AI)
• Collaborate closely with data scientists and back-end developers to construct, test, integrate, and deploy ML models
• Analyze performance metrics, troubleshoot issues, and ensure high availability and reliability
• Design CI/CD pipelines, utilize orchestration solutions, and data versioning tools
• Create automated anomaly detection systems, continuously monitor performance, and optimize ML pipelines for scalability, efficiency, and cost-effectiveness
• Architect IT solutions in the NLP/ML/AI domains, considering master- and meta-data management concepts, and coordinate their implementation
• Provide security studies, security assessments, and guidance on information system projects
• Offer support and guidance to other team members on MLOps practices

AI/NLP/ML Expert

Network Engineer

• Provide expert-level support to clients and act as a senior escalation point for technical incidents
• Diagnose and resolve complex network and security-related issues
• Manage change control and risk assessments across managed service environments
• Implement infrastructure changes and upgrades with precision and minimal disruption
• Support project engineering activities and contribute to solution design
• Maintain and improve technical documentation, policies, and procedures
• Manage vendor escalations and technical case handling
• Assist the Technical Services Manager with major incident reports, service reviews, and root cause analysis
• Perform regular maintenance and patching of network and security systems
• Identify and recommend service improvements and automation opportunities
• Mentor junior engineers and share technical knowledge
• Participate in the on-call rota to ensure 24/7 support coverage

Senior Network Engineer, Contract

Backend Engineer

• Part of a dynamic and highly skilled Team dedicated to evolve and support a suite of custom-built applications (Java/Spring Boot and Angular) within the airline industry.
• Maintain existing systems and contribute to new and exciting Client projects.
• Take part in all lifecycle release: coding, testing, building, and deployment
• Involve in user story grooming (estimates, technical solution) with the Team
• Develop frontend and backend components
• Execute Unit Testing
• Maintain and improve application performance and reliability
• Participate in documentation and delivery process
• Provide Level 2 and Level 3 support for multiple applications built on a shared technology stack
• Participate in weekly support meetings and ensure proper documentation of incidents
• Perform incident classification, monthly reporting, and root cause-analysis
• Maintain and update functional development environments for supported applications
• Participate to support shifts (once fully onboarded) together with the rest of the team
• Participate in 24/7 on-call rotations, responding to P1 and P2 tickets in accordance with SLAs
• Conduct technical troubleshooting, coordinate with client teams, and implement bug fixes or workarounds.
• Manage the release lifecycle from fix implementation to production deployment
• Keep support documentation and knowledge base current
• Handle data queries and configuration changes (e.g., certificates, settings)
• Provide client support for technical and functional requests

Senior Java Fullstack Engineer

QA Engineer

• Integrate a dynamic and growing team with the responsability of automation testing
• Create Test Cases
• Execute automated tests through the solutions
• Focus on testing around IA
• Log, track, and manage defects
• Improve QA processes and contribute to quality assurance best practices

QA Automation

Data Scientist

• Conduct data cleaning, preparation and exploratory data analysis (EDA) to uncover actionable insights
• Communicate findings clearly using data visualisation tools and structured reporting
• Build, train and evaluate machine learning models using Python
• Use Azure Machine Learning to manage datasets, run experiments and deploy models
• Implement and maintain MLOps pipelines to automate model training, deployment and monitoring
• Work with stakeholders to translate business problems into data-driven solutions
• Present insights, model outputs and recommendations to both technical and non-technical audiences
• Contribute to best practice in model governance, reproducibility and performance optimisation

• Contributes to the development and maintenance of critical digital platforms used globally in the fight against doping in sports
• Join a multicultural and agile IT environment, working on impactful applications for athletes and doping control officers
• Design, implement, and maintain scalable test automation frameworks
• Develop and execute automated tests across unit, integration, end-to-end, API, and performance levels
• Integrate automated testing into CI/CD pipelines using tools such as Bitbucket Pipelines and Jenkins
• Perform cross-platform testing on web browsers and mobile devices (iOS and Android)
• Collaborate closely with development teams in an Agile/Scrum setting
• Log, track, and manage defects using Jira and participate in code reviews and test planning
• Create performance and security tests to ensure system robustness
• Continuously improve QA processes and contribute to quality assurance best practices

Product Designer

• Embed user-centred design principles across complex energy and infrastructure programmes
• Conduct user research including interviews, workshops, observation and usability testing
• Create user personas, journey maps and service blueprints to reflect behaviours and pain points
• Translate research findings into clear, actionable insights that shape delivery direction
• Plan and facilitate design sprints, iterative prototyping and validation activities
• Analyse usability results and feed improvements back into live programmes
• Support the definition and refinement of business and user requirements
• Promote adherence to accessibility standards, usability best practice and governance processes
• Contribute to the ongoing development of the organisation’s User Experience Framework
• Provide UX expertise across multiple projects and programmes

Project Manager – OT

ServiceNow SPM Analyst – Portfolio, Reporting

Google Ads Campaign Specialist

Lead ServiceNow Developer

AI/NLP/ML Expert

Senior Network Engineer, Contract

Senior Java Fullstack Engineer

QA Automation

Data Scientist

QA Automation

UX Designer