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Arc

2nd Line Helpdesk Engineer

Arc

2nd Line Helpdesk Engineer providing advanced IT support to customers at Arc, a leading IT Managed Services Provider. Responsible for troubleshooting complex issues and maintaining customer documentation.

Posted 7/16/2026full-timeBasildon • 🇬🇧 United KingdomMid-LevelSenior💰 £28,000 - £38,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote IT support, troubleshooting complex technical issues, and maintaining IT documentation. Capable of training junior engineers and visiting customer sites to resolve recurring problems.

Highest-signal resume keywords
Microsoft Server Operating SystemsMicrosoft O365Active DirectoryVMwareBasic Networking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Microsoft Desktop Operating SystemsSharePointIntuneTeams VoiceMicrosoft Hyper-V
Soft Skills
Problem SolvingTeam CollaborationCustomer Support
Tools & Technologies
AutotaskDatto RMMIT Glue
Industry Keywords
Technical SupportHelpdeskKnowledge BaseNetworkingFirewalls

Tech Stack

Tools & technologies
FirewallsVMware

About the role

Key responsibilities & impact
  • Provide remote IT support to customers, resolving complex technical issues.
  • Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
  • Update and maintain our IT customer documentation and internal knowledge base.
  • Offer support and training to junior engineers to enhance team skills.
  • Occasionally visit customer sites to resolve recurring or complex technical issues.

Requirements

What you’ll need
  • Proficiency in Microsoft server and desktop operating systems.
  • Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
  • Knowledge of VMware and/or Microsoft Hyper-V.
  • Basic networking skills, including knowledge of switches and firewalls.
  • Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Benefits

Comp & perks
  • A dynamic and supportive working environment.
  • Opportunities for career progression within the company.
  • Ongoing training and professional development.
  • Competitive salary.