Chief Marketing Officer

• Work with the rest of the marketing team (including partners and freelancers etc), the sales team and the wider business to create content including blogs, videos, case studies, social media content and whitepapers
• Creative assets: create and design creative assets, from social media posts and email signature banners to whitepapers and one-pagers
• Manage website content, including uploading and/updating blogs, case studies and service pages
• Provide regular updates and reports to the relevant internal stakeholders
• Evaluate projects/campaigns on agreed KPIs/objectives and make recommendations to Head of Marketing for future improvements and provide actionable insights
• Maintain and evolve the Arc brand identity, ensuring consistent application across all platforms
• Act as brand custodian internally and externally, ensuring high-quality messaging and creative
• Manage marketing automation and CRM workflows
• Help to organise and run in-person and virtual events (both owned events and as a partner)

Marketing Executive

Operations

• Designing, standardising and improving business processes.
• Supporting ISO 27001 and ISO 9001 audit readiness.
• Identifying and implementing automation opportunities.
• Reducing reliance on manual and legacy workflows.
• Embedding a culture of continuous improvement across our Managed Service Provider (MSP) operations.

Quality & Process Manager

Procurement

• Take ownership of procurement activity across hardware, software, licensing and services.
• Source products and services from approved suppliers, distributors and vendor partners.
• Confirm supplier pricing, stock availability, lead times and delivery options.
• Review supplier options and make commercially sound recommendations based on price, availability, service level, risk and delivery requirements.
• Place accurate purchase orders with suppliers in line with internal processes and approval controls.
• Track open orders from placement through to delivery, ensuring internal systems are updated clearly and consistently.
• Confirm expected delivery dates and provide timely order updates to internal and external stakeholders where required.
• Manage supplier-side escalations where orders are delayed, incorrectly processed, short-shipped or impacted by stock changes.
• Support urgent, high-priority or business-critical orders, ensuring risks and timelines are clearly communicated.
• Maintain accurate procurement records within Autotask PSA and related business systems.
• Ensure supplier information, order notes, delivery updates and fulfilment records are kept up to date.
• Work with Finance to support purchase order, invoice, goods receipt and delivery query resolution.
• Support goods receipt, stock movement and equipment logistics where required.
• Build and maintain strong working relationships with key suppliers, distributors and vendor contacts.
• Help ensure procurement activity follows approved supplier, compliance and commercial guidelines.
• Identify opportunities to improve purchasing processes, supplier communication, fulfilment tracking and procurement reporting.
• Support procurement governance, including supplier selection, preferred supplier usage, documentation quality and audit readiness.
• Contribute to improved supplier performance, operational efficiency and cost control across the business.

Marketing Executive

Quality & Process Manager

Procurement Manager