IT Support

• Provide remote IT support to customers, resolving complex technical issues.
• Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
• Update and maintain our IT customer documentation and internal knowledge base.
• Offer support and training to junior engineers to enhance team skills.
• Occasionally visit customer sites to resolve recurring or complex technical issues.

2nd Line Helpdesk Engineer

Chief Marketing Officer

• Work with the rest of the marketing team (including partners and freelancers etc), the sales team and the wider business to create content including blogs, videos, case studies, social media content and whitepapers
• Creative assets: create and design creative assets, from social media posts and email signature banners to whitepapers and one-pagers
• Manage website content, including uploading and/updating blogs, case studies and service pages
• Provide regular updates and reports to the relevant internal stakeholders
• Evaluate projects/campaigns on agreed KPIs/objectives and make recommendations to Head of Marketing for future improvements and provide actionable insights
• Maintain and evolve the Arc brand identity, ensuring consistent application across all platforms
• Act as brand custodian internally and externally, ensuring high-quality messaging and creative
• Manage marketing automation and CRM workflows
• Help to organise and run in-person and virtual events (both owned events and as a partner)

2nd Line Helpdesk Engineer

Marketing Executive