IT Support

• Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies.
• Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments.
• Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery.
• Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives.
• Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides.
• Mentor engineers and provide technical leadership across the Managed Services organization.
• Perform capacity planning, performance optimization, health assessments, and disaster recovery validation.
• Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure.
• Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions.
• Participate in complex incident resolution, root cause analysis, and technical escalations.
• Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices.

Managed Services Architect

• Provide overall direction, guidance, and definition of the EA to support the corporate business strategies.
• Leading in the implementation of EA strategies and best practices to support business objectives, while focusing on business process design, solutions, information gathering and technology utilization.
• Providing guidance to enterprise architects on defining technical service capabilities, design attributes, draft enterprise profiles and segment architecture; controlling risks and solving complex issues related to EA.
• Maintaining relationships with stakeholders, addresses stakeholder requirements and providing clients consultations to shape the future success of EA.
• Providing EA support by directing teams in baseline, target and roadmap development, transition planning, system and security management and segment architecture.
• Build and maintain architecture portfolio translating business strategies into IT investments.

Enterprise Architect II

• Lead and manage enterprise internal audit activities aligned with global regulatory requirements including MDSAP, QMSR, and ISO 13485.
• Develop and execute risk-based audit schedule, audit plans across Medtronic operating units, manufacturing sites, and enterprise functions.
• Serve as Lead Auditor for complex or high-impact compliance audits.
• Ensure audits are conducted in accordance with internal procedures, regulatory expectations, and recognized auditing standards.
• Provide subject matter expertise on regulatory quality requirements and global compliance expectations.
• Evaluate the effectiveness and maturity of quality system processes across the organization.
• Identify systemic compliance risks and provide recommendations for mitigation.
• Support enterprise preparation for regulatory inspections and external audits.
• Lead and/or participate in mock inspections and readiness assessments to strengthen organizational preparedness.
• Track compliance trends and escalate systemic risks to leadership as appropriate.

Senior Compliance/Audit Manager

• Manage audit processes for funds and asset management
• Lead and develop A&A associates
• Provide superior client service with a focus on integrity
• Collaborate in a fast-paced environment to meet client needs

Audit Manager – Funds/Asset Management

• Lead risk-based audits and advisory work.
• Plan and lead risk-based IT audits, advisory engagements, and special projects across Paramount's corporate, media, streaming, advertising, and production businesses.
• Develop clear audit objectives, scopes, and risk assessments that focus on what matters most to the business, especially in fast-moving, creative, and judgment driven environments.
• Design mindful audit approaches for non-routine or evolving activities, where flexibility and professional judgment are essential.
• Evaluate the success of processes, controls, and governance, identifying opportunities to reduce friction, improve accountability, and support sustainable growth.
• Perform end-to-end process walkthroughs and root cause analysis to help the business address underlying issues, not just symptoms.
• Assess operational maturity and scalability in high-growth or transformational initiatives.
• Assess audit and IT risk and identify appropriate audit focus areas.
• Design audit procedures that appropriately test preventive and detective controls.
• Identify control gaps, inefficiencies, and opportunities to improve accountability.
• Leverage advanced data analytics to inform audit planning, testing, investigations, and continuous risk monitoring.
• Analyze transactional and operational data such as production costs, T&E spend, payroll, vendor payments, and advertising revenue to identify trends, anomalies, and emerging risks.
• Partner with analytics or data resources, as needed, to translate business risks into targeted, meaningful analytics, rather than one-size-fits-all testing.
• Communicate insights derived from data visuals, dashboards, and presentations that are easy for non-technical audiences to understand and act on.
• Build trusted relationships with business leaders and process owners. Work with cross-functional partners like SOX, Information Security, Compliance, Finance, and Legal.
• Clearly communicate audit results and recommendations, explaining root cause, risk, and business impact in straightforward language.
• Create recommendations that are approachable to the business; these should enhance controls without disrupting business operations.
• Thoughtfully encourage remediation plans when they don't fully address risk, while remaining solutions-oriented.
• Serve as a trusted advisor while maintaining self-reliance and objectivity.
• Manage, coach, and develop audit team members, encouraging sound judgment, critical thinking, and ownership.
• Review work papers and deliverables to ensure quality, consistency, and alignment with Internal Audit standards.
• Support the team's transition away from checklist-based auditing toward risk focused, insight-driven work.
• Contribute to the annual risk assessment and audit planning process, leveraging data and industry insight to inform priorities.
• Support the improvement of Internal Audit methods. Help enhance analytics skills. Assist in developing investigative techniques.
• Act as a thought partner to the Audit executive team on emerging risks, operational trends, and control gaps.
• Manage multiple engagements simultaneously and meet deadlines in a dynamic environment.

Manager, IT Internal Audit

• Own day-to-day IT operations across manufacturing, warehouse, and office locations
• Function as the IT clearinghouse—prioritizing requests, determining ownership, and ensuring the right teams are engaged
• Ensure IT processes support a fast-growing manufacturing business
• Generate and track purchase orders for IT hardware, software, and services
• Maintain accurate records of licenses, subscriptions, renewals, and support agreements
• Proactively manage renewals to prevent lapses and identify cost savings
• Coordinate with Purchasing and Accounting to verify IT invoices
• Own vendor and reseller relationships for IT software, hardware, and services
• Manage support escalations and ensure vendors meet SLAs
• Negotiate renewals, pricing, and support terms when appropriate
• Act as the IT project coordinator and business owner for initiatives
• Translate business needs into clear technical requirements
• Track milestones and aggressively follow up to ensure completion
• Communicate timelines, risks, and blockers clearly
• Serve as backup administrator for Infor SyteLine
• Support user management, access, configuration, and troubleshooting
• Perform light business analysis and process improvement
• Interface with centralized teams managing Azure, servers, and infrastructure
• Maintain working familiarity with Azure services and Azure DevOps
• Coordinate across DEV, TEST, and PROD environments

IT Operations, Business Systems Manager

• Responsible for answering inbound and outbound contacts
• Document the contact details within the ticketing system(s)
• Provide customers with timely and accurate responses
• Assist customers in troubleshooting and resolving problems
• Interface well with customers at various levels of seniority
• Serve as the initial point of contact for troubleshooting hardware/software issues
• Address support requests received over the phone, chat, or email and/or web-based systems
• Properly diagnose issues and route unresolved issues to the next level of support
• Perform account password administration and process new user account requests
• Monitor customer problems to ensure prompt service/resolution is provided
• Remain on queue and available to assist end users during specified shift

Help Desk Analyst, Tier 1

• Uses current programming language and technologies.
• Writes code and completes programming.
• Performs testing and debugging of applications.
• Completes documentation of procedures for installation and maintenance.
• Interacts with users to define system requirements and/or to add necessary modifications.
• Other duties as assigned.

Senior IT Software Engineer

• Work closely with Center Leadership and IT Leadership Team to evaluate, plan, execute and transition IT support to AMSURG Managed IT Services Team.
• Perform a discovery of existing systems and workflows at the Center.
• Create a transition plan with communication and perform transition of services.
• Document the environment for IT Service Delivery to take over operational support.
• Design a solution for Microsoft 365 and Microsoft Azure.
• Architect, build and secure Microsoft 365 and Azure strategy.
• Monitor Azure Subscription to ensure the solution stays within budget guidelines.
• Evaluate current IT equipment and recommend replacements as needed.
• Understand and document existing networks, dependencies, and server infrastructure.

IT Implementation Engineer

• oversee the audit process from planning to completion for clients as part of the company’s annual audit plan
• supervising the audit process
• researching, reviewing current processes and providing recommendations to enhance company policies and procedures
• responsible for training, supporting, supervising, motivating, and reviewing the work of audit staff and senior members
• Actively communicate progress of engagements, problems, and resolutions to clients
• Continuously improve specialty area knowledge and educate team on new audit practices and processes
• Manage billable hour budgets and follow up when team is over/under to determine cause
• Lead multiple auditing and accounting projects and client engagements simultaneously
• Delegate and manage audit and accounting assignments to achieve accurate and efficient product
• Research and identify complex audit issues and recommend creative solutions
• Generate new business for firm through community involvement, networking, and professional events/committees
• Develop and sustain excellent client relationships, owning the relationship end-to-end
• Celebrate individual and team accomplishments and be part of recruiting new and experienced staff
• Provide effective performance feedback and on-the-job training
• Contribute to performance management to help assess readiness for promotion of staff and senior levels

Audit Manager – M&D

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Define and evolve the company's enterprise integration architecture aligned with business strategy and future growth.
• Design and implement scalable integrations across SAP Business One, SPS Commerce (EDI), eCommerce platforms, marketplaces, POS systems, WMS/3PL providers, and Azure-based services.
• Lead the transition from point-to-point integrations to a modern, governed integration framework utilizing Boomi, MuleSoft, Celigo, and Azure Integration Services.
• Serve as both architect and hands-on developer by designing, configuring, building, testing, and supporting integration solutions.
• Develop and maintain reusable integration patterns, APIs, event-driven architectures, monitoring standards, and governance practices.
• Build resilient integration workflows including error handling, alerting, retry logic, logging, and performance optimization.
• Design and support cloud-native integration and data architectures utilizing Azure Integration Services, including API Management, Logic Apps, Service Bus, Event Grid, and Data Factory.
• Partner with Business Intelligence teams to build scalable Azure data solutions supporting enterprise reporting and analytics through Power BI.
• Develop and maintain Azure infrastructure using Infrastructure-as-Code tools such as ARM Templates, Bicep, or Terraform.
• Ensure cloud solutions are secure, scalable, highly available, and aligned with Azure Well-Architected Framework best practices.
• Design secure integration architectures utilizing OAuth 2.0, OpenID Connect (OIDC), API Management, Azure Key Vault, mTLS, and modern authentication standards.
• Apply Zero Trust security principles across integration platforms, ensuring least-privilege access, encrypted communications, and secure network architecture.
• Establish data governance standards for sensitive customer, financial, and retail information, including PII handling and data classification.
• Develop audit logging, monitoring, incident response procedures, and integration with enterprise security monitoring platforms.
• Ensure architecture and integrations comply with applicable standards including SOC 2 and PCI-DSS requirements.
• Own the enterprise EDI architecture through SPS Commerce, including trading partner onboarding, transaction mapping, exception management, and operational performance.

Enterprise Architect

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Responsibility of client relationships with a variety of clients to build positive relationships.
• Leading multiple teams and providing performance feedback to all members of those teams when engagements end.
• Anticipating and addressing client concerns and resolving problems as they arise.
• Promoting new ideas and business solutions that result in extended services to existing clients.
• Continue learning the latest developments and the firm's standards and policies.
• Staying on top of industry developments and their effects on client's competitive position.

Audit Manager – Commercial Services

• Possess thorough knowledge of all facets of client’s business to ensure client understanding of engagement economics and to provide frequent updates
• Actively communicate progress of engagements, problems, and resolutions to clients
• Continuously improve specialty area knowledge and educate team on new audit practices and processes
• Manage billable hour budgets and follow up when team is over/under to determine cause
• Lead multiple auditing and accounting projects and client engagements simultaneously
• Delegate and manage audit and accounting assignments to achieve accurate and efficient product
• Research and identify complex audit issues and recommend creative solutions with the input of key stakeholders
• Build challenging developmental plans for all team members and evaluate results
• Manage billable hour budgets and follow up when team is over/under to determine cause
• Assume responsibility for and provide direction and coaching to audit team
• Generate new business for firm through community involvement, networking, and professional events/committees
• Develop and sustain excellent client relationships, owning the relationship end-to-end
• Celebrate individual and team accomplishments and be part of recruiting new and experienced staff
• Provide effective performance feedback and on-the-job training
• Contribute to performance management to help assess readiness for promotion of staff and senior levels

• Identifies, researches, and resolves technical problems of moderate complexity.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Works under moderate supervision.
• Install operating system and company applications on new computers.
• Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
• Configure and support shared mini-computer stations.
• Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
• Install and manage all printers/copiers.
• Manage badge printing operations, including creating, credentialing, and administering.
• Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

Helpdesk Technician I

• Possess thorough knowledge of all facets of client’s business to ensure client understanding of engagement economics and to provide frequent updates
• Actively communicate the progress of engagements, problems, and resolutions to clients
• Continuously improve specialty area knowledge and educate team on new audit practices and processes
• Manage billable hour budgets and follow up when the team is over/under to determine the cause
• Lead multiple auditing and accounting projects and client engagements simultaneously
• Delegate and manage audit and accounting assignments to achieve accurate and efficient product
• Research and identify complex audit issues and recommend creative solutions with the input of key stakeholders
• Build challenging developmental plans for all team members and evaluate results
• Manage billable hour budgets and follow up when the team is over/under to determine the cause
• Assume responsibility for and provide direction and coaching to the audit team
• Generate new business for the firm through community involvement, networking, and professional events/committees
• Develop and sustain excellent client relationships, owning the relationship end-to-end
• Celebrate individual and team accomplishments and be part of recruiting new and experienced staff
• Provide effective performance feedback and on-the-job training
• Contribute to performance management to help assess readiness for promotion of staff and senior levels

Audit Manager – Alternative Investments

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

• Provides essential frontline technical support to end users for all areas of the business
• Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc.
• Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate
• Maintains records and advises relevant persons of actions taken
• Under direct supervision manages daily support incidents in line with documented guidelines and procedures
• Attends team operational meetings and training to remain current with system and process changes as they occur
• Provides instruction and best practice to users on systems, products and services

IT Support Agent

• Supporting day-to-day IT operations
• Upgrading ERP system
• Providing first line support for hardware, software, and network issues
• Maintaining and troubleshooting PCs, printers, and other office technology
• Supporting the implementation of a new ERP system, including data validation and testing
• Generating and formatting reports and dashboards
• Documenting business processes, system changes, and user guides
• Providing end-user training on systems and applications
• Coordinating with internal IT and external vendors
• Other duties as needed

IT Support jobs in Tennessee

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Managed Services Architect

Enterprise Architect II

Senior Compliance/Audit Manager

Audit Manager – Funds/Asset Management

Manager, IT Internal Audit

IT Operations, Business Systems Manager

Help Desk Analyst, Tier 1

Senior IT Software Engineer

IT Implementation Engineer

Audit Manager – M&D

Senior IT Project Manager

Enterprise Architect

Help Desk Agent

Audit Manager – Commercial Services

Audit Manager – M&D

Helpdesk Technician I

Audit Manager – Alternative Investments

Enterprise Architect

IT Support Agent

Business IT Specialist