IT Support

• Review and analyze accounts and/or credit balance reports from insurance carriers and patients.
• Contact insurance carriers for additional information.
• Communicate with insurance carriers to gather information.
• Resolve both patient & insurance credit balance refunds.
• Research and resolve unapplied cash activity accounts.
• Document any request or concern received via mail, e-mail, telephone, written correspondence, or in person on the patient’s account.
• Respond to insurance companies & patient requests for refunds in a timely manner (within 30 days of receipt in credit balance work list).
• Identify the originating cause of the need for a refund and compile a report of recurring issues to management.
• Correct errors in the calculation and posting of insurance contractual adjustments.
• Maintain confidentiality of all protected health information (PHI) and adhere to policies and procedures as required by MGRI.

Insurance Credit Specialist

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Define and evolve the enterprise AI architecture strategy and standards
• Be the enterprise architecture representative in AI governance committees and directly contribute to governance frameworks and enterprise standards.
• Ensure enterprise AI capabilities are aligned to business outcomes and enterprise priorities
• Design scalable, modular, and secure agentic AI solutions
• Establish reference architectures, reusable patterns, and enterprise platforms to industrialize AI capabilities at scale (primarily cloud-based / hyperscaler capabilities)
• Align AI architecture with enterprise capabilities and technology roadmaps
• Evaluate emerging technologies and guide tool/platform selection to ensure cost-effective, future-ready solutions
• Continuously maintain and update the enterprise AI platform roadmaps as the technology and industry capabilities evolve
• Ensure consistent adoption of architecture standards across delivery teams
• Lead architecture governance, compliance, and quality (design-time and runtime performance)
• Influences senior leaders and drives alignment across stakeholders
• Partner with business, product, and technology leaders to translate strategy into execution
• Guide and mentor architects and technical leaders while being a champion of disciplined architecture practices across the organization
• Drive continuous improvement through learnings from implementation and solution delivery
• Define business outcomes, use cases, and success metrics; support AI business cases
• Partner with the enterprise data team to ensure availability, governance, and compliance of data required for AI solutions
• Lead evaluation and selection of foundation models (LLMs, etc.) based on business fit and cost
• Oversee model training, validation, and risk assessment (e.g., bias, hallucination)
• Define deployment approaches and support enterprise adoption and change management
• Establish monitoring frameworks for performance, drift, and continuous improvement
• Ensure alignment with responsible AI principles (fairness, transparency, accountability) and regulatory requirements
• Partner with risk, legal, and compliance teams to mitigate AI-specific risks (e.g., bias, model drift, data leakage)
• Establish clear roles, responsibilities, and oversight mechanisms for AI solutions

AVP, AI Enterprise Architecture

• Collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements.
• Manages a team of Enterprise Architects and works across the architecture disciplines on strategic planning and implementation.
• Provides architectural leadership, guidance, and support for technology teams, including leadership for the development, implementation, and evaluation of enterprise architecture technology strategies.
• Define EA maturity road map and practices related to EA governance and partners with key stakeholders to implement architecture governance frameworks.

Manager, Enterprise Architecture

• Architects are responsible for leading the creation and implementation of an Enterprise Architecture and associated artifacts
• Ensure the technical direction of applications and solutions strongly aligned with the business strategy
• Liaise with other Architects and technical leaders to ensure technical standards are applicable across multiple applications or business capability areas
• Ensure a cost-effective IT portfolio through enterprise reuse
• Manage multiple executive stakeholders within IT and within any assigned operating company
• Lead the activities of architects or technical leaders through direct or indirect reporting relationships
• Manage Architecture standards definition, compliance and governance
• Collaborate with multiple business and Technical stakeholders to create, maintain and iteratively implement a sustainable and future-proof set of Technology Roadmaps
• Resolve architectural uncertainties through prioritisation, planning, and execution of architectural sprints
• Responsible for design time and runtime quality of architectural designs and implemented solutions
• Coordinates the identification and assessment of new and emerging hardware, software and communication technologies
• Provide regular briefings and communications to Leadership, Management and Staff
• Champions Architecture, Technology and Innovation across the Enterprise.

AVP, Enterprise Architecture

• Provide advanced customer service and technical support to end-users for hardware and software
• Analyze, research, and resolve complex end-user escalation incidents
• Install, configure, and test installed hardware and software on new or existing devices
• Set up new equipment and devices; set up and maintain workstations
• Train customers on new devices and technologies
• Communicate and translate technical information to non-technical end users
• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
• Implement security policies and protocols
• Review and evaluate new hardware and software products; recommend the implementation of new products

IT Support Specialist

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Define and lead the multi-year strategy for the threat intelligence program aligned with the organization's risk appetite and business objectives.
• Identify capability gaps, prioritize initiatives (e.g., automation, dark web monitoring, intel fusion), and build a roadmap for maturity.
• Collaborate with leadership across Security Operations, Risk, and IT to ensure strategic alignment and measurable outcomes.
• Lead the Threat Intelligence team in identifying, analyzing, and reporting on cyber threats, adversaries, and vulnerabilities relevant to our organization.
• Develop and mature the organization’s threat intelligence program, including frameworks, policies, and procedures.
• Integrate intelligence findings into security operations, incident response, vulnerability management, and risk assessments.
• Oversee the development of threat intelligence products such as alerts, briefs, and reports tailored to stakeholders at various levels.
• Collaborate with SOC, Incident Response, Risk, Vulnerability Management, and executive leadership to provide actionable threat insights.
• Maintain relationships with external threat intelligence providers, ISACs, government entities, and industry peers.
• Lead intelligence-driven threat hunting and enrichment of security alerts with contextual data.
• Provide mentorship and guidance to team members, fostering skill development and growth.
• Ensure compliance with applicable regulations and data privacy requirements related to intelligence collection and use.
• Oversee day-to-day threat intelligence collection, analysis, and dissemination activities, ensuring timely and actionable outputs.
• Supervise the creation of threat assessments, actor profiles, and intelligence reports that inform defense strategies and executive decision-making.
• Ensure integration of threat intel into incident response, threat hunting, and vulnerability management functions.
• Establish and maintain trusted partnerships with internal teams and external sources such as ISACs, government agencies, vendors, and peer organizations.
• Promote cross-functional threat intelligence sharing to enhance situational awareness and early warning capabilities.
• Represent the organization in intelligence-sharing communities and influence standards or best practices when possible.
• Expand Global threat intelligence briefing and participate in Cyber Security Awareness activities.
• Lead and participate in active incident response activities as needed and on-call.

IT Manager, Threat Intelligence

• Oversee the audit process from planning to completion for clients
• Supervise the audit process, research, review current processes and provide recommendations
• Communicate the progress of engagements, problems, and resolutions to clients
• Continuously improve specialty area knowledge and educate the team on new audit practices and processes
• Manage billable hour budgets
• Lead multiple auditing and accounting projects and client engagements simultaneously
• Delegate and manage audit and accounting assignments
• Research and identify complex audit issues and recommend creative solutions
• Build developmental plans for all team members and evaluate results
• Manage billable hour budgets
• Provide direction and coaching to the audit team
• Generate new business for the firm through community involvement, networking, and events/committees
• Develop and sustain excellent client relationships

Audit Manager – SOX Compliance

• Lead the design of large, complex technology solutions by collaborating with cross-functional technical teams
• Work closely with the sales team to actively participate in the presales process with clients
• Translate clients’ business strategies and desired outcomes into comprehensive IT strategies and roadmaps
• Integrate applications, data, and technology across multiple towers such as Networking, Cloud, Data Center, Cybersecurity, Digital Workplace, and Business Applications
• Contribute to the company’s knowledge base by sharing best practices and solution blueprints
• Leverage deep understanding of clients’ businesses and industries to tailor technology solutions that deliver measurable value
• Develop business cases and technology roadmaps to optimize operations and enable measurable business value
• Interpret, influence, and develop enterprise IT strategies, ensuring alignment with client priorities and strategic direction
• Define architectural principles and apply them to guide governance, standardization, and technology adoption
• Develop current-state (As-Is), future-state (To-Be), and transition architectures

Senior Enterprise Architect

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• administer daily credit and collection management duties of the credit department
• managing the A/R for Industrial customer groups in Georgia to Louisiana up to Tennessee
• Oversee a credit team of 1+ direct reports managing $70M+ in active Accounts Receivable
• Facilitate and manage in-market relationships with district leadership within Waterworks, Industrial, and other customer groups
• Regular customer visitation and active engagement within the Houston market will be required
• Conduct credit investigations on existing and potential customers to extend or raise credit limit
• Review credit information obtained, evaluate credit risk and approve or decline credit accounts
• Monitor monthly balances of customers
• Follow closely the course of aging accounts and determine action to be taken on delinquent accounts
• Plan and maintain a program for the systematic follow-up and collection of receivables
• Review and manage credit limits daily
• Review lien filing report daily to protect and enforce bond and lien rights
• Facilitate bad debt recovery by monitoring potential write-offs and collecting on previous write-offs, and taking legal action when necessary
• Obtain and maintain a working knowledge of all local, state, and federal laws and regulations

Area Credit Manager

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Enterprise Architect – AI

• Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications.
• Assigns, monitors, and reviews progress and accuracy of work.
• Provides staff management oversight including hiring, promoting, or making recommendations for staff.
• Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition.
• Employees may be required to participate in a weekly on-call rotation.

Engineering Team Lead

• Lead the Threat Intelligence team in identifying, analyzing, and reporting on cyber threats, adversaries, and vulnerabilities relevant to our organization
• Develop and mature the organization’s threat intelligence program, including frameworks, policies, and procedures
• Integrate intelligence findings into security operations, incident response, vulnerability management, and risk assessments
• Oversee the development of threat intelligence products such as alerts, briefs, and reports tailored to stakeholders at various levels
• Collaborate with SOC, Incident Response, Risk, Vulnerability Management, and executive leadership to provide actionable threat insights
• Maintain relationships with external threat intelligence providers, ISACs, government entities, and industry peers
• Lead intelligence-driven threat hunting and enrichment of security alerts with contextual data
• Provide mentorship and guidance to team members, fostering skill development and growth
• Ensure compliance with applicable regulations and data privacy requirements related to intelligence collection and use
• Oversee day-to-day threat intelligence collection, analysis, and dissemination activities, ensuring timely and actionable outputs
• Supervise the creation of threat assessments, actor profiles, and intelligence reports that inform defense strategies and executive decision-making
• Ensure integration of threat intel into incident response, threat hunting, and vulnerability management functions
• Establish and maintain trusted partnerships with internal teams and external sources such as ISACs, government agencies, vendors, and peer organizations
• Promote cross-functional threat intelligence sharing to enhance situational awareness and early warning capabilities
• Represent the organization in intelligence-sharing communities and influence standards or best practices when possible
• Expand Global threat intelligence briefing and participate in Cyber Security Awareness activities
• Lead and participate in active incident response activities as needed and on-call

• Develop and execute a forward-looking ERP strategy aligned with business objectives.
• Lead and mentor a team of ERP professionals to ensure high performance and accountability.
• Oversee ERP system upgrades, customizations, and integrations with other business systems.
• Ensure data consistency and operational efficiency across platforms.
• Continuously assess and optimize ERP performance and user experience.
• Design and deliver training programs for end-users.
• Provide hands-on support and issue resolution to maintain system reliability.
• Establish and promote ERP best practices across the organization.
• Manage vendor relationships, negotiate contracts, and monitor service levels.
• Collaborate cross-functionally to ensure ERP solutions integrate seamlessly with business processes.
• Evaluate emerging technologies to enhance ERP capabilities and maintain a competitive advantage.

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Insurance Credit Specialist

OSP Permit Specialist I

AVP, AI Enterprise Architecture

Manager, Enterprise Architecture

AVP, Enterprise Architecture

IT Support Specialist

Claims Compliance Audit Specialist

IT Manager, Threat Intelligence

Audit Manager – SOX Compliance

Senior Enterprise Architect

Project Manager, IT Support

Area Credit Manager

Enterprise Architect – AI

Engineering Team Lead

IT Manager, Threat Intelligence

IT Manager – Housing Applications