IT Support

• Leads the technical workstreams for mergers, acquisitions, and divestitures focused on IT due diligence
• Orchestrates the transition from due diligence to post-merger integration, ensuring that IT infrastructure, networks, emails, applications, and data from both entities are unified without disrupting validated environments or clinical operations
• Develop the "Day 1" readiness plan and long-term "End State" roadmap
• Create detailed workplans for Active Directory migrations, ERP consolidations (e.g., Oracle), and cloud integrations
• Define and manage Transitional Service Agreements (TSAs) to ensure business continuity while the acquired entity is being decoupled from its parent company
• Ensure all IT integration activities comply with GxP (Good Practice), HIPAA/GDPR, and 21 CFR Part 11
• Oversee the re-validation of systems in the newly merged environment

Senior IT Manager – Mergers & Acquisitions

• Engage with clients as a Salesforce Customer 360 architecture expert
• Leverage your understanding to craft architectures that meet customer’s unique needs
• Act as a trusted advisor across the customer lifecycle
• Travel to customer engagements is around 30%
• Guide clients through transformational journeys
• Ensure alignment between intended architecture and implemented solutions

Enterprise Architect – Retail and Consumer Goods

• Enable business and IT leaders to make investment decisions that balance current operational demands and strategic vision
• Provide technology guidance, road maps, principles, and best practices within Capability Domains
• Evaluate existing projects and assess required business capabilities
• Create and drive architectural roadmaps that drive business transformation

Enterprise Architect

• Own & Optimize CX Systems: Act as the ultimate systems owner for Zendesk, Snapcall, and any cross-functional teams leveraged by our customer support org Ensure robust configuration, workflow automation, and optimal data flow.
• Drive GenAI Innovation: Collaborate heavily and consult directly with our Engineering team to design, test, and implement a GenAI-enabled intake chat application for practices that interact with Dandy.
• Partner on CX Strategy & Knowledge Management: Partner closely with CX leaders to align system capabilities with overarching CX operations strategy. Lead the technical roadmap for Zendesk as our primary Case Management and Knowledge Management application to empower both agents and customers.
• Own Dental Practice IT Hardware & GTM Support: Partner with the broader IT organization to provide support for our physical hardware fleet residing in dental practices, ensuring intraoral scanners operate flawlessly and seamlessly submit cases to Dandy Labs.
• Cross-Functional Leadership: Act as the bridge between CT, IT, Product, and Engineering to translate business requirements into scalable technical solutions.
• Optimize Processes & Metrics: Define, track, and report on key performance indicators (KPIs) relating to system uptime, support tool efficiency, hardware dispatch/health, and GenAI self-service deflection rates.

Senior Manager, CX Systems – IT

• Execute major components of audits, including critical technology functions and cyber security
• Perform risk assessments and document client processes
• Prepare clear documentation to support work performed
• Communicate audit results to management via reports and presentations

Senior Audit Manager – Cyber, Risk & Analysis

• Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas.
• Design and perform compliance audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes.
• Provide significant input into the development of the annual audit plan.
• Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery.
• Establish and build working relationships with internal and external management.
• Communicate the results of audit projects to management (written reports/oral presentations).
• Manage audit work and project resources during audit engagements, providing feedback on work performed to audit team members, as appropriate.

Audit Manager – Corporate Compliance Audit

• Conducts Application Audit engagements to critically assess management and internal control processes
• Approving the nature, extent and timing of the audit, its execution and the formulation of insightful audit reports
• Reports on audits to provide clear, concise and memorable insights on issues and potential issues
• Assists management in fulfilling mandates
• Provides independent assurance on the quality and effectiveness of internal control, risk management, and governance systems and processes
• Provides strategic input into business decisions as a trusted advisor
• Meets regularly with business/group stakeholders to identify changing strategies, tactics, and initiatives
• Manages relationships with auditees supporting the audits
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging
• Hires, onboard and trains new team members as appropriate

Audit Manager, IT Applications

• Facilitate domain-specific program syncs, standups, and team coordination
• Support the domain's quarterly planning and capacity management
• Track domain initiatives, features, and epic health
• Manage dependencies within and across domains
• Ensure Jira hygiene and adherence to product operating model for the domain
• Guide domain teams on change management and prioritization processes
• Maintain accurate data in Jira Plan View for domain work
• Support teams in following established standards and best practices
• Provide visibility into what the domain team is working on and why
• Report on domain program status to leadership
• Track and communicate risks, blockers, and dependencies
• Bridge communication between domain teams and leadership

IT Project Manager

• Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends
• Manage and resolve Help Desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines
• Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary
• Collaborate closely with engineering and management teams while maintaining professional and clear communication
• Identify and implement needed resolutions or workarounds for technical issues in a structured manner
• Use tools such as Jira and Confluence for tracking incidents and documenting processes
• Prepare thorough shift handover reports to ensure the seamless flow of operations between shifts
• Adapt swiftly to evolving technologies and environments, while adhering to security and organizational protocols
• Work within classified facilities upon hiring, while maintaining compliance with DoD standards and security clearances

Help Desk Specialist

• Serve as the primary IT point of contact for Empowered Independence users
• Manage and support user onboarding/offboarding processes, including account provisioning, access requests, and system setup
• Act as an advocate for users by identifying recurring issues and partnering with IT teams to improve service delivery outcomes
• Handle general IT inquiries and issue resolution, ensuring timely and effective service delivery by monitoring key service metrics and driving continuous improvement
• Partner with Service Desk and Infrastructure teams to escalate and resolve complex technical issues
• Build strong relationships with users to understand needs and improve IT service delivery
• Identify opportunities for process improvement, automation, and standardization
• Assist in developing knowledge base documentation and user training materials
• Support IT projects impacting Empowered Independence users, including migrations, upgrades, and tool rollouts
• Monitor ticket aging, service performance, and user satisfaction metrics to ensure timely resolution and continuous improvement
• Ensure compliance with security, governance, and corporate IT policies

Infrastructure IT Relationship Manager

• Own IT systems & support: Be the go-to for employee IT support. Triage and resolve hardware, software, and access issues, and keep day-to-day operations running smoothly.
• Run onboarding & offboarding: Provision accounts, devices, and access on day one, and reclaim them cleanly when someone departs.
• Manage the device fleet: Handle the full device lifecycle covering procurement, configuration, deployment, repair, and retirement.
• Administer MDM: Use MDM (Jamf, Kandji, Intune, or similar) to enforce configuration, encryption, patching, and security across the fleet.
• Manage identity & SaaS: Own access across Google Workspace / Microsoft 365 and the SaaS stack — SSO, provisioning, groups, and role-based permissions — along with licensing and spend.
• Handle networking & AV: Keep office networking (Wi-Fi, switches, firewall/VPN) and conference-room/AV systems reliable, and troubleshoot as needed.
• Strengthen security & compliance: Own day-to-day security hygiene (MFA, endpoint protection, patching, access reviews) and partner with our security and compliance team to support HIPAA safeguards, SOC 2, and audit readiness.
• Manage vendors & budget: Own hardware, software, and service-vendor relationships, IT purchasing, and budget forecasting.
• Build for scale: Document systems, processes, and runbooks, and design IT practices that scale as we grow.

IT Manager

• Build, lead, and mature the claim configuration quality audit function, including audit planning, methodology, governance, quality standards, reporting, and remediation oversight.
• Develop and maintain a risk-based audit plan that prioritizes claim configuration and reimbursement risks based on volume, dollar exposure, provider type, line of business, regulatory or contractual commitments, recent configuration activity, and known issue patterns.
• Establish claim configuration audit programs, sampling logic, testing protocols, workpaper standards, quality review expectations, issue rating criteria, and documentation requirements.
• Oversee routine, targeted, and risk-based audits and analyses of provider pricing configuration and claims across multiple lines of business, products, and provider types.
• Ensure claim processing outcomes are validated against provider contract terms, fee schedules, reimbursement methodologies, benefit or business rules, and applicable federal and state requirements.
• Review and approve audit scopes, test plans, workpapers, findings, root-cause conclusions, financial impact analyses, and remediation validation results.
• Own or oversee issue logs, corrective action plans, remediation milestones, validation plans, and closure evidence for identified claim configuration and payment defects.
• Monitor remediation effectiveness, recurring issue patterns, and control performance and escalate barriers, delays, or unresolved risks to appropriate leadership.
• Lead the design of an analytics strategy used to detect outliers, trends, variances, root causes, and potential payment defects within claims, provider, contract, and configuration data.
• Oversee the development and maintenance of dashboards, scorecards, recurring reporting, databases, data extracts, and audit samples used to monitor claim payment accuracy and remediation effectiveness.
• Manage, coach, and develop analysts responsible for claim configuration audits, payment validation, data analysis, issue documentation, and remediation tracking; assign work, monitor productivity, and ensure timely completion and consistent quality across all audit activities and deliverables; provide technical guidance, peer review, and feedback to ensure findings are well-supported, consistently documented, and appropriately risk rated.
• Translate complex claim configuration, reimbursement, and data findings into clear business narratives and actionable recommendations for technical and non-technical audiences.
• Present audit results, quality trends, risk ratings, financial exposure, corrective action status, and recommendations to leadership and cross-functional workgroups, governance meetings, and forums.
• Continuously evaluate audit coverage, control gaps, and emerging risks and adjust priorities to support organizational objectives and regulatory or contractual requirements.
• Provide subject matter expertise on provider contract reimbursement language, claims adjudication logic, configuration controls, and expected system outcomes.
• Recommend and influence process, control, system, training, and workflow improvements to strengthen configuration accuracy and prevent recurring defects.
• Build effective working relationships with business, technical, finance, compliance, contracting, and leadership stakeholders to support issue resolution and control improvement.
• Partner with IT, Analytics, Finance, and operational leaders to improve data access, automate recurring analyses, strengthen reporting reliability, and support scalable monitoring.
• Promote a culture of accountability, documentation discipline, quality, and continuous improvement across the audit function and partner teams.
• Create and maintain policies, procedures, audit playbooks, training materials, and standard work products for the function.
• Perform other projects and duties as assigned.

Configuration and Quality Audit Manager

• Respond to user requests for technical assistance via phone, email, remote support, and in person.
• Diagnose and resolve hardware, software, Microsoft 365, Windows, printer, peripheral, and basic networking issues.
• Install, configure, image, deploy, and support desktops, laptops, monitors, docking stations, printers, scanners, and mobile devices.
• Configure user accounts, password resets, and basic Active Directory account administration.
• Support production floor computers, barcode scanners, label printers, and manufacturing workstations to minimize production downtime.
• Perform workstation deployments for new hires, employee transfers, and equipment refresh projects.
• Maintain accurate inventory of IT hardware, peripherals, software assets, and equipment assignments.
• Document incidents, troubleshooting activities, and resolutions within the company's IT service management system.
• Coordinate warranty repairs, vendor support, and hardware replacement activities.
• Assist with approved software installations, endpoint security tools, Windows updates, and routine preventative maintenance.
• Escalate server, network, cybersecurity, and infrastructure issues to the Systems Administrator or Enterprise IT teams.
• Follow all company cybersecurity, ITAR, CUI, and data protection policies while supporting users and systems.
• Participate in local IT projects, office moves, technology deployments, and continuous improvement initiatives.

Helpdesk Technician

• Define and govern enterprise application architecture standards and patterns
• Architect and guide solutions using C#/.NET, Angular, and Azure‑native services
• Design real‑time, event‑driven, and API‑based integrations, including Azure Service Bus
• Provide hands‑on architectural leadership across delivery teams
• Establish CI/CD and DevOps practices using Azure DevOps
• Partner with Product, Engineering, and Security to align architecture with business goals
• Support SAFe 6.0 execution by providing architectural runway and technical guidance
• Review solution designs for scalability, security, and long‑term maintainability
• Mentor engineers and architects on modern application and integration architecture
• Collaborate on SaaS integrations, including Salesforce, Informatica CAI (bonus)

Enterprise Application Architect

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Lead, develop, and manage a team of Enterprise Architects
• Define and drive the Enterprise Architecture vision
• Serve as a strategic technology advisor to Product Management and Engineering leadership
• Oversee creation of solution blueprints, reference architectures, architecture decision records (ADRs), roadmaps, and target-state designs
• Establish and run effective architecture governance mechanisms

Senior Director, Enterprise Architecture – AdTech

• Own day-to-day IT operations and internal support processes
• Manage account provisioning and deprovisioning
• Support integration of new tools and workflows
• Collaborate with HR on onboarding/offboarding
• Maintain office networks, printers, conference rooms & Wi-Fi
• Contribute to defining and implementing IT and security policies

IT Engineer

• Manage IT procurement spend categories
• Conduct periodic IT portfolio analysis
• Engage stakeholders to meet business unit goals
• Measure and manage supplier performance

Category Manager, IT

• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports relating to AI Governance and Risks
• Act as a trusted subject matter experts on AI regulation and ethics across the IA team
• Perform horizon scanning to anticipate new regulatory, ethical, and societal challenges in AI/GenAI and translate them into practical audit priorities
• Oversight of portfolios within the AI Governance and Risks team including stakeholder engagement, assessment of key emerging and inherent risks, etc.
• Participate in business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

IT Support jobs in New York

See all jobs on JobTailor