Helpdesk Technician

EnerSys

IT Technician providing front line technical support in regulated manufacturing environment at EnerSys Advanced Systems. Supporting end-user hardware, software, and basic network connectivity requirements.

Posted 7/14/2026full-timeCommack • New York • 🇺🇸 United StatesJunior💰 $50,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing user accounts in Active Directory, and deploying endpoint devices. Proficient in maintaining IT asset inventory and adhering to cybersecurity and regulatory standards.

Highest-signal resume keywords

IT Support ExperienceWindows 10/11 ProficiencyActive Directory AdministrationMicrosoft 365 SupportEndpoint Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware ConfigurationSoftware InstallationNetwork ConnectivityWorkstation ImagingAsset Inventory ManagementEndpoint SecurityBackup TechnologiesCloud-Based TechnologiesPC Hardware

Soft Skills

Effective CommunicationActive ListeningCustomer ServiceAdaptabilityTask Prioritization

Tools & Technologies

Microsoft OfficeMicrosoft 365Barcode ScannersLabel PrintersIT Service Management System

Certifications & Qualifications

Associate's Degree in Information TechnologyBachelor's Degree in Computer Science

Industry Keywords

ITARCUINIST 800-171Regulated EnvironmentsHardware Lifecycle Management

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Respond to user requests for technical assistance via phone, email, remote support, and in person.
Diagnose and resolve hardware, software, Microsoft 365, Windows, printer, peripheral, and basic networking issues.
Install, configure, image, deploy, and support desktops, laptops, monitors, docking stations, printers, scanners, and mobile devices.
Configure user accounts, password resets, and basic Active Directory account administration.
Support production floor computers, barcode scanners, label printers, and manufacturing workstations to minimize production downtime.
Perform workstation deployments for new hires, employee transfers, and equipment refresh projects.
Maintain accurate inventory of IT hardware, peripherals, software assets, and equipment assignments.
Document incidents, troubleshooting activities, and resolutions within the company's IT service management system.
Coordinate warranty repairs, vendor support, and hardware replacement activities.
Assist with approved software installations, endpoint security tools, Windows updates, and routine preventative maintenance.
Escalate server, network, cybersecurity, and infrastructure issues to the Systems Administrator or Enterprise IT teams.
Follow all company cybersecurity, ITAR, CUI, and data protection policies while supporting users and systems.
Participate in local IT projects, office moves, technology deployments, and continuous improvement initiatives.

Requirements

What you’ll need

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
One to three years of relevant IT support, desktop support, or help desk experience
Experience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications preferred
Experience working in ITAR, CUI, NIST 800-171, or other regulated environments preferred
Familiarity with endpoint deployment, workstation imaging, hardware lifecycle management, and asset inventory preferred
Effective communication skills, including verbal, written, and active listening
Must be familiar with Microsoft Office and Microsoft 365 software suite applications, installations, and end-user support
Knowledge of PC hardware configurations, printers, scanners, mobile devices, network user administration, basic networking concepts, endpoint security, backup technologies, and cloud-based technologies
Ability to troubleshoot desktop hardware, software, peripheral devices, and basic network connectivity issues while providing excellent customer service
Ability to prioritize multiple tasks, adapt to changing priorities, and provide
Must be willing and able to work occasional overtime, evenings, weekends, and adjusted schedules as needed to support production operations, planned maintenance, equipment deployments, emergency response, and business continuity
Ability to lift up to 50 pounds, install computer equipment, and work in office, laboratory, and manufacturing environments as needed.

Benefits

Comp & perks

Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
401(k) Matching – 100% match at a 6% contribution level
Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers.