IT Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors.

Senior IT Customer Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer, network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of user community networked computers
• Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
• Responsible for monitoring and maintaining computer operations area
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing (English & National Language)
• Organize, prioritize, and coordinate daily workload activities
• Any other duties as assigned by management

IT Support Specialist II

• Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution
• Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls
• Coordinate with cross-functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management
• Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization
• Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate
• Collaborate with employees and third-party vendors to provide advanced technical support and issue resolution
• Participate in an on-call support rotation to assist internal customers outside of regular business hours
• Manage the physical inventory and location of employee technology assets, including support for major office and facility relocations
• Maintain local conference room technology, configurations, and provide emergency support when required
• Process and manage IT-related purchase requests in accordance with company procedures
• Plan, coordinate, and provide IT support for both internal company events and customer-facing events

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

IT Manager

• Troubleshoot and resolve advanced hardware, software, operating system, printer, mobile device, and network connectivity issues.
• Provide onsite and remote technical support for employees, contractors, and vendors across operational and administrative areas.
• Support and administer user accounts, group memberships, permissions, and device management within Active Directory, Microsoft 365, and Microsoft Intune environments.
• Deploy, configure, image, maintain, and replace desktops, laptops, tablets, mobile devices, and related peripherals.
• Assist with management and support of Microsoft Intune policies, endpoint compliance, device enrollment, and software deployments.
• Support conference room technology, audiovisual systems, printers, and site communication systems.
• Perform field support work in office, plant, shop, and mining environments as required.
• Troubleshoot basic network connectivity issues including switches, wireless access points, cabling, and patching.
• Maintain accurate documentation of incidents, troubleshooting activities, inventory records, asset assignments, and technical procedures.
• Monitor ticket queues and prioritize work activities based on operational impact and business priorities.
• Escalate complex incidents and infrastructure issues to senior IT personnel or vendors as required.
• Assist with onboarding and offboarding processes including equipment provisioning, account setup, and access management.
• Participate in IT projects including infrastructure upgrades, hardware refreshes, deployments, and continuous improvement initiatives.
• Follow company safety standards, cybersecurity requirements, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Maintain clean and organized IT storage, workspaces, and equipment staging areas.
• Perform other incidental and related duties as required and assigned.

IT Technician

• Serve as the first point of contact for end-user technology support requests and incidents.
• Respond to support requests through the ticketing system, phone calls, walk-ups, and email communications.
• Troubleshoot and resolve basic hardware, software, printer, network, mobile device, and account-related issues.
• Escalate incidents and service requests to appropriate technical teams when additional support or advanced troubleshooting is required.
• Accurately document all incidents, troubleshooting steps, resolutions, and escalation details within the ticketing system.
• Prioritize and triage incoming incidents based on operational impact, urgency, and established service levels.
• Support onboarding and offboarding activities including user account setup, equipment preparation, and access requests.
• Assist with deployment, imaging, setup, and replacement of desktops, laptops, mobile devices, and peripherals.
• Maintain accurate inventory records for end-user devices and related IT equipment.
• Provide professional and customer-focused support to employees, contractors, and vendors across site operations.
• Follow company safety policies, cybersecurity standards, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Identify recurring technical issues and communicate trends or improvement opportunities to senior IT staff.
• Support conference room technology, printers, and general office IT systems.
• Assist with maintaining cleanliness and organization of IT workspaces and storage areas.
• Perform other incidental and related duties as required and assigned.

IT Support jobs in Nevada

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