IT Support Specialist II

Nikkiso Clean Energy & Industrial Gases

IT Support Specialist providing tech support, troubleshooting and resolving computer and network issues for users. Ensuring the functionality and security of networked computers in a professional office environment.

Posted 7/6/2026full-timeNorth Las Vegas • Nevada • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations support, including troubleshooting, network problem resolution, and effective communication in both English and the National Language. Proficient in managing computer hardware, software, and VOIP telephony systems while maintaining a high level of organization and customer focus.

Highest-signal resume keywords

IT Operations SupportTroubleshooting Computer IssuesMicrosoft Office SuiteWindows Operating SystemsVOIP Telephony Equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetwork Problem ResolutionSoftware Reloads and UpgradesComputer Hardware SkillsNetworking SkillsCloud-Based EnvironmentsIT Asset ManagementVOIP AdministrationWindows Server 2013-2019IT Ticket Management

Soft Skills

Effective CommunicationTime ManagementOrganizational SkillsTeam OrientationCustomer Focus

Certifications & Qualifications

Associates Degree or Equivalent Experience

Industry Keywords

IT OperationsTechnical SupportComputer WorkstationsPrinters and PeripheralsIT Supplies ManagementDocumentationProblem SolvingCustomer ServiceAnalytical SkillsWork Ethic

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
Respond to assigned IT Tickets in a timely manner
Diagnose computer, network and communications problems
Perform software reloads and upgrades for computer systems and communications equipment
Implement computer / user controls to secure and promote the proper functionality of user community networked computers
Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
Responsible for monitoring and maintaining computer operations area
Administer, deploy and support VOIP telephony equipment
Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
Communicate clearly and concisely, both orally and in writing (English & National Language)
Organize, prioritize, and coordinate daily workload activities
Any other duties as assigned by management

Requirements

What you’ll need

Associates degree, or equivalent work experience
Minimum of 4-5 years of experience in IT operations support capacity
Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019
An intermediate understanding of cloud-based environments and computing
Well rounded computer hardware and networking skills
Able to articulate issues, build consensus around recommendations, and define next steps
Team oriented, self-starter able to work independently and customer focused
Display positive and constructive attitude
Display business and organizational maturity
Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
A continual desire and capability to learn
Highly organized and detail oriented
Ability to lift to 50 Lbs.
Ability to travel < 25%

Benefits

Comp & perks

PPE as/when needed