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IT Support Specialist II
Nikkiso Clean Energy & Industrial GasesIT Support Specialist providing tech support, troubleshooting and resolving computer and network issues for users. Ensuring the functionality and security of networked computers in a professional office environment.
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
- Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
- Respond to assigned IT Tickets in a timely manner
- Diagnose computer, network and communications problems
- Perform software reloads and upgrades for computer systems and communications equipment
- Implement computer / user controls to secure and promote the proper functionality of user community networked computers
- Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
- Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
- Responsible for monitoring and maintaining computer operations area
- Administer, deploy and support VOIP telephony equipment
- Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
- Communicate clearly and concisely, both orally and in writing (English & National Language)
- Organize, prioritize, and coordinate daily workload activities
- Any other duties as assigned by management
Requirements
What you’ll need- Associates degree, or equivalent work experience
- Minimum of 4-5 years of experience in IT operations support capacity
- Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
- A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
- Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019
- An intermediate understanding of cloud-based environments and computing
- Well rounded computer hardware and networking skills
- Able to articulate issues, build consensus around recommendations, and define next steps
- Team oriented, self-starter able to work independently and customer focused
- Display positive and constructive attitude
- Display business and organizational maturity
- Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
- A continual desire and capability to learn
- Highly organized and detail oriented
- Ability to lift to 50 Lbs.
- Ability to travel < 25%
Benefits
Comp & perks- PPE as/when needed
ATS Keywords
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Hard Skills & Tools
TroubleshootingNetwork Problem ResolutionSoftware Reloads and UpgradesComputer Hardware SkillsNetworking SkillsCloud-Based EnvironmentsIT Asset ManagementVOIP AdministrationWindows Server 2013-2019IT Ticket Management
Soft Skills
Effective CommunicationTime ManagementOrganizational SkillsTeam OrientationCustomer Focus
Certifications
Associates Degree or Equivalent Experience