IT Support Specialist II

IGT

IT Support Specialist providing technical assistance to employees for hardware and software issues. Collaborating with cross-functional teams to manage user accounts and support technology initiatives.

Posted 6/22/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $58,380 - $108,600 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

hardware troubleshootingissue resolutionuser account managementworkstation securitytechnical supportMicrosoft OfficeWindows operating systemsdesktop computingtroubleshootingIT asset management

Soft Skills

communication skillscustomer service orientationcollaborationproblem-solvingorganizational skillsadaptabilityattention to detailtime managementteamworkinterpersonal skills

Tools & Technologies

enterprise technologiessupport ticketing systemsremote support toolsconfiguration managementinventory management systemsconference room technologyIT management softwareequipment management toolson-call support systemspurchase request systems

Certifications & Qualifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in Engineering

Industry Keywords

SOXPCISOC 2IT supporttechnical support rolefast-paced environmentemployee onboardingemployee offboardingservice request trendsenvironmental concerns

About the role

Key responsibilities & impact

Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution
Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls
Coordinate with cross-functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management
Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization
Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate
Collaborate with employees and third-party vendors to provide advanced technical support and issue resolution
Participate in an on-call support rotation to assist internal customers outside of regular business hours
Manage the physical inventory and location of employee technology assets, including support for major office and facility relocations
Maintain local conference room technology, configurations, and provide emergency support when required
Process and manage IT-related purchase requests in accordance with company procedures
Plan, coordinate, and provide IT support for both internal company events and customer-facing events

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field required
2–5 years of experience in an IT support or technical support role within a fast-paced environment
Experience providing technical support to both on-site and remote users
Advanced troubleshooting skills with Microsoft Office applications and other business software
Strong knowledge of Windows operating systems and desktop computing environments
Ability to quickly learn, retain, and apply new technical concepts and technologies
Excellent verbal and written communication skills
Strong customer service orientation with experience resolving user issues through phone, remote, and in-person support

Benefits

Comp & perks

401(k) savings plan with company contributions
Medical insurance
Dental insurance
Vision insurance
Life and disability coverage
Paid time off
Tuition reimbursement
Wellness programs