IT Helpdesk Technician

Coeur Mining, Inc.

IT Helpdesk Technician providing first point of contact for end-user technology support at the Coeur Rochester mine. Troubleshooting hardware and software issues while ensuring efficient mining operations.

Posted 6/2/2026full-timeLovelock • Nevada • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the first point of contact for end-user technology support requests and incidents.
Respond to support requests through the ticketing system, phone calls, walk-ups, and email communications.
Troubleshoot and resolve basic hardware, software, printer, network, mobile device, and account-related issues.
Escalate incidents and service requests to appropriate technical teams when additional support or advanced troubleshooting is required.
Accurately document all incidents, troubleshooting steps, resolutions, and escalation details within the ticketing system.
Prioritize and triage incoming incidents based on operational impact, urgency, and established service levels.
Support onboarding and offboarding activities including user account setup, equipment preparation, and access requests.
Assist with deployment, imaging, setup, and replacement of desktops, laptops, mobile devices, and peripherals.
Maintain accurate inventory records for end-user devices and related IT equipment.
Provide professional and customer-focused support to employees, contractors, and vendors across site operations.
Follow company safety policies, cybersecurity standards, and IT operational procedures.
Comply with all company safety policies, MSHA regulations, and site access requirements.
Identify recurring technical issues and communicate trends or improvement opportunities to senior IT staff.
Support conference room technology, printers, and general office IT systems.
Assist with maintaining cleanliness and organization of IT workspaces and storage areas.
Perform other incidental and related duties as required and assigned.

Requirements

What you’ll need

High school diploma or equivalent required
Valid driver’s license required
Basic understanding of computer hardware, operating systems, networking concepts, and Microsoft Office applications
Strong troubleshooting and problem-solving skills with the ability to follow documented procedures
Effective verbal and written communication skills with a strong customer service focus
Ability to manage multiple tasks and priorities in a fast-paced operational environment
Ability to work independently as well as collaboratively within a team environment
Strong attention to detail and commitment to accurate documentation
Willingness to learn new technologies and develop technical skills
Ability to maintain confidentiality and handle sensitive information appropriately
Ability to safely work in industrial and mining environments when required
Associate degree, technical diploma, or relevant IT certifications considered an asset
Familiarity with Active Directory, ticketing systems, and remote support tools considered an asset
Previous helpdesk, customer service, or technical support experience considered an asset.

Benefits

Comp & perks

Competitive Annual Bonus Program
Relocation available for certain positions
Full benefits on day 1 (medical, vision, dental, employee assistance program, Teladoc service)
6% dollar-for-dollar employer match to 401k or Roth, immediate vesting
Bus service from Lovelock, Fallon, and Winnemucca
Travel pay for those outside of bus service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetworking conceptsMicrosoft Officeticketing systemsActive Directoryremote support toolsuser account setupequipment preparation

Soft Skills

problem-solvingcommunication skillscustomer serviceattention to detailability to manage multiple tasksindependent workteam collaborationwillingness to learnconfidentialityorganizational skills

Certifications

high school diplomavalid driver’s licenseassociate degreetechnical diplomaIT certifications