IT Support

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• The successful candidate will lead a team overseeing The Configuration Management Audit team for the Sentinel Program.
• They will work closely with Program leadership to ensure long-term/short-term milestones are accomplished.
• They will gather, track, report, and be responsible for key performance indicators including Audit schedules & Action items closure plan from each audit.
• The Configuration Audit Manager is responsible for planning, scheduling, and conducting comprehensive functional (FCA) and physical (PCA) audits to verify that configuration items (CIs) conform to documentation and functional requirements.
• This role ensures all software and hardware baselines are accurate, audit-ready, and compliant with contract requirements (e.g., EIA-649, ISO 9001).
• The manager will track discrepancies to closure, provide status reporting, and maintain compliance records.
• The manager will also be responsible in creating/maintaining an Audit Plan.
• Tasking will include employee development and training coordination, establishing/ implementing policy, Root Cause Corrective Action (RCCA) response coordination/development and implementation, goal development and engagement planning, and ensuring the competitiveness of the CM Audit team.

Sentinel Configuration Audit Manager

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Develop and execute a forward-looking ERP strategy aligned with business objectives.
• Lead and mentor a team of ERP professionals to ensure high performance and accountability.
• Oversee ERP system upgrades, customizations, and integrations with other business systems.
• Ensure data consistency and operational efficiency across platforms.
• Continuously assess and optimize ERP performance and user experience.
• Design and deliver training programs for end-users.
• Provide hands-on support and issue resolution to maintain system reliability.
• Establish and promote ERP best practices across the organization.
• Manage vendor relationships, negotiate contracts, and monitor service levels.
• Collaborate cross-functionally to ensure ERP solutions integrate seamlessly with business processes.
• Evaluate emerging technologies to enhance ERP capabilities and maintain a competitive advantage.

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OSP Permit Specialist I

Deposit Specialist

Claims Compliance Audit Specialist

Sentinel Configuration Audit Manager

Project Manager, IT Support

IT Manager – Housing Applications