IT Support

• Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively.
• Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance.
• Conduct remote troubleshooting for network-related problems.
• Identify access points and evaluate their functionality, including heartbeats and the number of users.
• Determine the necessity of rebooting wireless access points to resolve connection issues.
• Utilize MAC addresses to ascertain the connection status of devices.
• Resolve cable and video-related issues.
• Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller.
• Rectify video and programming problems on Dish Smart Boxes.
• Handle matters escalated from property staff.
• Perform other duties as assigned.

Help Desk Coordinator II

• Providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls.
• Conducting expert triage and efficiently managing the resolution of customer service tickets.
• Maintaining proactive communication with customers during outages and service activities.
• Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
• Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
• Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
• Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.

Senior Helpdesk Specialist

• Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve complex hardware, software, and performance issues
• Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
• Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
• Serve as the local IT point of contact during network outages or connectivity incidents
• Provide advanced support to report users, including access management and troubleshooting reporting platforms
• Work with application, ERP, and data teams to resolve reporting or data access issues
• Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
• Serve as an escalation point for complex incidents and recurring issues
• Ensure incidents and service requests are resolved within defined service levels (SLA’s) using the IT ticketing system
• Perform root cause analysis and recommend permanent solutions
• Maintain high-quality technical documentation and knowledge base articles
• Manage Active Directory and Microsoft 365 user accounts, groups, and permissions
• Lead onboarding and offboarding IT on-site activities
• Maintain accurate IT asset inventory and lifecycle management
• Support audit, compliance, and internal control activities (SOX, IT policies)
• Participate in IT projects, system rollouts, and technology refresh initiatives
• Proactively identify opportunities to improve IT support processes and user experience
• Provide after-hours or on-call support for critical incidents when required

IT Support Specialist

• Lead and mentor a team of developers, fostering a collaborative, high-performing environment
• Oversee the full software development lifecycle (planning through deployment)
• Partner with business leaders to translate needs into practical technology solutions
• Oversee the development and continuous improvement of the company's software applications
• Drive process improvements (Agile practices, code quality, and delivery efficiency)
• Act as the primary point of contact between business teams and developers

IT Development Manager

• Manage administrative, relationship management and planning for assigned product lines
• Cultivate present and prospective clients as sources of new business
• Meet with clients to ensure quality of service and uncover opportunities for referrals
• Manage, coach and mentor Relationship Managers and other staff members
• Lead development and implementation of process improvements
• Maintain administrative, operational and risk management support for Unit
• Participate in revenue generating efforts
• Collaborate to implement strategic plan
• Represent Unit or Division on Enterprise-wide projects and initiatives
• Exercise usual authority concerning staffing, performance appraisals, promotions, and other related management functions

Global Capital Markets Unit Manager III

• Manage large complex relationships and cultivate clients for new business
• Ensure quality of service and uncover opportunities for referrals
• Manage, coach and mentor Relationship Managers and other assigned staff
• Lead development and implementation of process improvements
• Maintain all administrative, operational and risk management support for Unit
• Participate in revenue-generating efforts
• Collaborate to implement strategic plan
• Represent Unit or Division on Enterprise-wide projects
• Design, implement, maintain and enhance internal controls

Global Capital Markets Manager III

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Leading audits of the company’s risk management, operations, and compliance functions.
• Overseeing and directing performance of work for and interaction with external auditors particularly on SOX and other annual audit testing for reliance.
• Providing guidance to other non-IT audit Managers and assisting in interface with regulators as needed.
• Overseeing the planning, execution, and reporting of the audits in their assigned risk areas including leading multiple audits simultaneously utilizing the support of audit supervisors and staff in a team-based environment.
• Providing primary input to the risk assessment and audit planning process.
• Building strong relationships with key management, addressing their most critical risk and control issues in a measurable way, and adding value as a key source of internal control and risk management best practices.

Senior Audit Manager

• Provide Tier 1–2 help desk support
• Troubleshoot hardware and software issues
• Manage IT tickets and service requests
• Support the deployment of desktops, laptops, printers, and mobile devices
• Vendor support and troubleshooting of office and warehouse technical equipment
• Support onboarding/offboarding processes
• Manage hardware inventory and asset lifecycle

Helpdesk Administrator – On Site

• Manage a project and provide guidance and direction for specific projects or sub-tasks
• Participate in planning of engagement and in all tasks delegated by managers
• Design, implement and manage accounting or audit projects
• Analyze and develop client solutions with team
• Interface with the client on a day-to-day basis
• Direct the completion of project specific tasks within estimated time frames and budget constraints
• Manage day-to-day activities and review work products for completeness and adherence to applicable regulations and customer requirements
• Deliver presentations and lead client meetings

IT Systems Audit Manager – Audit SME

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Responsible for credit review and oversight at the screening stage of multifamily (conventional and affordable) and/or healthcare transactions under the Fannie Mae, Freddie Mac or balance sheet/bridge loans.
• Analyze and review the multifamily screening analysis ensuring loans are structured and underwritten in accordance with appropriate investor guidelines.
• Responsible for accurate loan sizing and overall risk assessment prior to application utilizing specific investor underwriting guidelines and requirements.
• Work with Originators and prospective borrowers to obtain critical property, management, and borrower details for each transaction.
• Facilitate the handoff to underwriting and be available as a resource to bridge the gap from screening to underwriting.
• Stay current new or revised legislation and regulations that may impact established policies.

Credit Manager – MTRCC

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

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