Helpdesk Administrator – On Site

Bomb Party Official

Help Desk Administrator delivering IT support and managing hardware assets for Bomb Party. Troubleshooting hardware/software issues and supporting onboarding processes in Prattville, Alabama.

Posted 6/20/2026full-timePrattville • Alabama • 🇺🇸 United StatesJunior💰 $48,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 1–2 help desk support
Troubleshoot hardware and software issues
Manage IT tickets and service requests
Support the deployment of desktops, laptops, printers, and mobile devices
Vendor support and troubleshooting of office and warehouse technical equipment
Support onboarding/offboarding processes
Manage hardware inventory and asset lifecycle

Requirements

What you’ll need

Associate or Bachelor’s degree in Information Technology or related field (or equivalent experience)
1-3 years of help desk or desktop support experience
Strong troubleshooting skills across hardware and software
Experience with ticketing systems (ServiceNow, Jira, Zendesk)
Familiarity with Microsoft 365 support
Basic knowledge of user account management

Benefits

Comp & perks

401(k) with matching
Health, Dental, Vision insurance
Employee assistance
Employee Product Discounts!
FSA and HSA
Group Life Insurance- Employer Paid!
PTO

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghelp desk supportdesktop supporthardware supportsoftware supportuser account managementIT ticket management

Soft Skills

problem-solvingcommunicationcustomer service

Certifications

Associate degree in Information TechnologyBachelor’s degree in Information Technology