IT Support Specialist

AMVAC: An American Vanguard Company

IT Support Specialist at American Vanguard managing technology support and user experience. Delivering Level 2 and 3 support while maintaining workplace technology at Axis, Alabama.

Posted 7/15/2026full-timeAxis • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Level 2 and Level 3 IT support, including installation and maintenance of Windows and macOS operating systems, as well as advanced troubleshooting of hardware and software issues. Proficient in managing Microsoft 365 services and network devices while ensuring compliance with IT policies and service level agreements.

Highest-signal resume keywords

5+ Years IT Support ExperienceWindowsOS and macOS SupportMicrosoft 365 AdministrationIntermediate Networking KnowledgeITSM Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Level 2 and Level 3 SupportWindows Operating SystemMacOSMicrosoft 365Networking (TCP/IP, DNS, DHCP, VPN)IntuneITSM ToolsExcelPower BIERP Systems Support

Soft Skills

Analytical SkillsTroubleshooting SkillsOwnership and AccountabilityAbility to Explain Technical IssuesTask Prioritization

Tools & Technologies

ServiceNowFreshserviceJiraZendeskEntra

Certifications & Qualifications

CompTIA A+Network+ITIL Foundation

Industry Keywords

IT SupportDesktop SupportService DeskCompliance (SOX)Technical Documentation

Tech Stack

Tools & technologies

DNSERPFirewallsITSMMacOSOracleServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
Install, configure, and maintain Windows and macOS operating systems
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Diagnose and resolve complex hardware, software, and performance issues
Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
Serve as the local IT point of contact during network outages or connectivity incidents
Provide advanced support to report users, including access management and troubleshooting reporting platforms
Work with application, ERP, and data teams to resolve reporting or data access issues
Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
Serve as an escalation point for complex incidents and recurring issues
Ensure incidents and service requests are resolved within defined service levels (SLA’s) using the IT ticketing system
Perform root cause analysis and recommend permanent solutions
Maintain high-quality technical documentation and knowledge base articles
Manage Active Directory and Microsoft 365 user accounts, groups, and permissions
Lead onboarding and offboarding IT on-site activities
Maintain accurate IT asset inventory and lifecycle management
Support audit, compliance, and internal control activities (SOX, IT policies)
Participate in IT projects, system rollouts, and technology refresh initiatives
Proactively identify opportunities to improve IT support processes and user experience
Provide after-hours or on-call support for critical incidents when required

Requirements

What you’ll need

5+ years of experience in IT support, desktop support, or service desk roles
Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
Advanced experience supporting end-user hardware and peripherals
Strong knowledge of WindowsOS, macOS, and Microsoft 365
Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)
Experience with Intune and identity / access management
Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
Excel, Power BI, and business reporting tools
Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
Willingness and availability to respond in exceptional cases of urgency to assure the systems operation
Ability to explain technical issues to non-technical users
Strong analytical and troubleshooting skills
Ability to prioritize and manage multiple tasks under pressure
Strong sense of ownership and accountability
IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus

Benefits

Comp & perks

Industry leading Medical (PPO Insurance), Dental, and Vision care with low employee costs
Life and Disability Insurance
Health Savings Account (HSA) / Flexible Spending Account (FSA)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchasing Plan (ESPP) offered
Additional benefits will be provided upon hire