General

• Following and controlling the production processes of the orders given to the production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.)
• Ensuring project coordination by communicating with customers and production partners during the project.
• Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products.
• Technical support to production partners.
• Solving problems and special cases with customers and manufacturers that occur during order processing.
• Undertaking the management of the relevant project between the production partner and the customer during the production period.
• Following the logistics process of work packages from production partners.
• Supervision of the processing of production orders, documentation in internal CRM and ERP systems.
• Contacting the production partner for rework and/or remanufacturing for work packages with quality problems.
• Working in coordination with quality, logistics and purchasing department.

Order Fulfillment Specialist

• Develop and execute strategies for acquiring new partners; identify potential suppliers and ensure their transformation into long-term, trusted business partners within the system.
• Identify manufacturing partners aligned with the company’s targeted technologies, quality standards, and delivery performance; conduct on-site evaluations and integration activities.
• Expand the network with partners having diverse manufacturing technologies and capabilities through fieldwork, fairs, events, and business development initiatives.
• Collaborate with internal departments (sales, project, operations, etc.) to identify required manufacturing competencies and ensure the acquisition of suitable partners.
• Ensure partner sustainability and long-term engagement through development plans and regular follow-up.
• Review and evaluate newly registered accounts; manage the onboarding and system integration processes of new partners.
• Manage partner relations and resolve issues raised by partners in a timely and effective manner.
• Monitor partner quality, delivery performance, and overall ratings to enhance customer satisfaction and continuously improve the partner network.
• Track partner activity scores on a daily basis and take proactive steps to improve underperforming partners
• Conduct field visits to strengthen relationships and increase partner engagement and system adaptation.
• Analyze partner needs and contribute to partner-focused marketing and business development activities.
• Coordinate with global Partner Network, Sales, and Operations teams (especially Europe and the US) to ensure alignment and knowledge sharing.

Supplier Development Specialist

• Serve as the primary point of contact between the Client and the maintenance organization
• Manage and coordinate client needs across routine maintenance activities
• Provide on-site customer representation during major scheduled inspections
• Support customers during Aircraft on Ground (AOG) events
• Create and manage Service Calls to track technical data
• Develop and maintain strong client relationships

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