General

• Central point of contact for our customers: You will support our clients with their ongoing loans and insurance policies and assist them with all relevant matters.
• Active support for payment difficulties: In telephone and written contact with customers in challenging financial situations, you provide important support to our investors.
• Tailored solutions for borrowers: You work together with our borrowers to develop appropriate repayment solutions and contribute to long-term, stable customer relationships.
• Handling a wide range of customer inquiries: Whether by email, chat, post, or phone, you respond competently, reliably, and with a service-oriented approach.
• Collaboration with external partners: You manage correspondence with our external service providers in receivables management and ensure a smooth flow of information.
• Interface function within the company: You work closely with upstream and downstream departments to ensure efficient forwarding and processing of customer issues.
• Internal voice of our customers: You represent our customers’ interests within the company and help improve processes and decisions from a customer perspective.

Customer Management Agent

• Day-to-day leadership: You lead a team of up to ten colleagues in telephone (inbound/outbound) and written communication and act as the primary contact in daily business.
• Ownership of customer management processes: You take responsibility for the processes in your area and manage them in day-to-day operations with a focus on efficiency and the customer experience.
• Performance and measures management: You are responsible for your team’s performance, work with KPIs and reports, and derive concrete measures to improve quality and productivity.
• Process work and projects: You support process-related topics and take on projects in your area of responsibility from planning through implementation to evaluation.
• Collaboration within the leadership setup: You work closely with other team leaders, supervisors and coaches/trainers to drive the development of the entire customer area.
• Complaints, data protection and standards: You hold overall responsibility for complaints and data protection requests within your team and ensure that processes, legal requirements and relevant industry standards are consistently adhered to in daily operations.
• Interface management: As a central interface to Legal, Compliance, ERM and other stakeholders, you coordinate complex cases and ensure that regulatory requirements are understood, correctly interpreted and continuously taken into account.
• Change and digitalization: You actively drive change, for example through optimized workforce planning, standardized processes, increased telephony and outbound communication, and the expansion of digital self-service and AI solutions, while always keeping the needs of our customers and colleagues in focus.

Team Leader, Customer Management

• You lead the Advertising team directly, nurture individual strengths and build a high-performing, motivating team culture.
• You develop cross-channel Amazon Advertising strategies (PPC, DSP, AMC) and set new standards in data-driven Amazon marketing.
• You are the central point of contact for our clients in the area of advertising — competent, present and advising decision-makers on an equal footing.
• You continuously refine our advertising processes with a focus on scalability, efficiency and innovation.
• You are responsible for preparing and presenting analyses, reports and forecasts to manage budgets and performance targets.
• You report directly to senior management and work closely with Content, Account Management and Data teams to implement holistic marketing strategies.

Head of Advertising

• Responsibility for strategically relevant categories and suppliers
• Actively mitigate price increases
• Achieve real cost savings
• Data-driven and AI-supported procurement
• Independent management of defined suppliers and categories
• Build and manage supplier scorecards (delivery reliability, quality, costs)
• Run structured tenders/RFQs, negotiate terms and handle renegotiations
• Establish and maintain full spend transparency
• Benchmarks, price analyses, category-level forecasting, reporting and KPI management vis-à-vis VP and COO
• LLM-supported market research and contract review
• Automate recurring sourcing workflows and help shape modern, data-driven sourcing methods

Senior Strategic Buyer

• Betreuung, Unterstützung und Entlastung der Behandlungsteams und ZMV per Fernzugriff (VPN) in unseren bundesweiten Standorten
• Partielle oder vollständige Übernahme und Koordination der zahnärztlichen Abrechnung für einzelne Acura-Standorte
• Leistungsabrechnung für Zahnärzte in GOZ und BEMA
• Durchführung der Quartals,- ZE,- PAR- und KB Abrechnung
• Erstellung und Abrechnung der Kostenvoranschläge/HKP aller Art
• Überprüfung und Optimierung der Arbeitsprozesse
• Ansprechpartner*in für Zahnärzte, Praxismitarbeiter und Patienten
• Durchführung individueller Abrechnungs- und Dokumentationsschulungen für die Acura-Standorte

Zahnmedizinische Verwaltungsassistentin, Abrechnungsexpertin

• Further develop the company-wide digital strategy into concrete, scalable solutions
• Create a robust "digital backbone" to support future growth
• Take responsibility for advancing the enterprise and platform architecture
• Manage digital transformation projects end-to-end and integrate them into business processes
• Work closely with stakeholders across Operations, Delivery, Finance and Management
• Lead an interdisciplinary digital team, provide direction and continuously develop the team
• Oversee budget, priorities and governance while ensuring regulatory compliance
• Identify new technologies, automation opportunities and meaningful applications of AI.

Head of Digital

• Define project objectives, scope, and deliverables in alignment with business goals
• Develop comprehensive project plans, timelines, and resource allocation strategies
• Identify risks and create mitigation strategies to ensure project success
• Serve as the primary point of contact for stakeholders, both internal and external, in English and German
• Facilitate regular status updates, meetings, and reporting to ensure alignment across teams
• Provide guidance on methodology, ensuring quality and adherence to standards
• Oversee implementation and execution, identifying opportunities for process improvements
• Take full ownership of projects from initiation to delivery, ensuring objectives are met on time and within budget
• Monitor progress, resolve issues, and make decisions proactively to keep projects on track
• Drive continuous improvement and document best practices for future projects
• Understand the value levers of the project and deliver on them

Project Lead, German Speaking

• Solve computer vision problems in endoscopic imaging
• Develop state-of-the-art research into clinical products
• Engage with 3D reconstruction, SLAM, visual localization and tracking, etc.
• Work within a hybrid team structure

Senior Computer Vision Scientist – 3D Vision, Surgical Imaging

• Develop algorithms for real-time interventional imaging
• Work on image segmentation, registration, reconstruction, and image fusion
• Apply and develop AI methods for medical imaging applications
• Contribute to our C++ and Python software framework
• Lead technical work packages and contribute to project planning and execution
• Collaborate directly with industry customers and research partners
• Help transform research prototypes into commercial products
• Publish scientific results and present your work at conferences

Senior Medical Imaging Scientist – Ultrasound

• You will work hand in hand with the founding team on selected projects, from business model development to prototype, business and service development
• You will identify bike shops that are highly relevant to our portfolio and secure them as long-term partners
• You will develop blueprints and validate the approach and impact under the motto “Learn fast and fail fast”: a typical approach cycle lasts between 3–8 weeks
• You will quickly develop into an expert in your area and, when needed, lead small teams

Venture Development Intern / Working Student

• Answer and manage incoming phone calls, emails, and messages
• Provide information and assistance to customers or clients
• Schedule appointments and manage calendars
• Maintain records, documents, and databases
• Coordinate with team members and departments
• Handle basic administrative and clerical tasks
• Ensure excellent customer service and professional communication

Front Desk Receptionist

• Reviewing online search results to improve content and quality
• Providing feedback and analysis on content in search engine results
• Rating relevance to search terms used
• Examining grammar, tone, and cultural relevance of search results

Personalized Internet Ads Assessor

• You advise clients as an equal partner, building trust-based relationships and implementing measures effectively and efficiently
• You are responsible for entire projects, from the pitch to project completion, and act as the central contact for your team and the client
• You conduct in-depth analyses while keeping the big picture in mind to draw the right conclusions together with clients
• You communicate and contextualize your messages appropriately for different audiences
• You embody an entrepreneurial mindset by helping grow our business and taking responsibility for project profitability within the project context
• Become a thought leader for our team, your clients, and the industry

Project Leader

• Travel across Hanover to meet customers at their location
• Perform on-site diagnostics and repairs
• Use Cowboy’s diagnostics tools to identify issues
• Deliver a seamless, friendly, and efficient repair experience
• Represent Cowboy as the face of the brand in the city
• Follow up if needed to ensure the rider is back on the road

Mobile Service Technician

• Reise durch Hamburg, um Kunden an ihrem Standort zu treffen
• Vor-Ort-Diagnose und Reparaturen durchführen
• Cowbys Diagnosetools zur Identifizierung von Problemen verwenden
• Nahtloses, freundliches und effizientes Reparatur-Erlebnis bieten
• Cowboy als Gesicht der Marke in der Stadt vertreten
• Nachverfolgung, um sicherzustellen, dass der Fahrer wieder auf der Straße ist

Mobile Service Technician – Bike Passionate

• You’ll ride across the city from one appointment to the other to meet customers.
• You’ll repair their bike, aiming at getting them back on the road in no time, providing a world-class repair experience.
• Thanks to our remote diagnostics, you’ll know the issue and the fix beforehand.
• Our specialized Repair team will be at phone’s reach should you run into unexpected problems.

Mobile Service Representative – Bicycle

• Travel across Leipzig to meet customers at their location
• Perform on-site diagnostics and repairs
• Use Cowboy’s diagnostics tools to identify issues
• Deliver a seamless, friendly, and efficient repair experience
• Represent Cowboy as the face of the brand in the city
• Follow up if needed to ensure the rider is back on the road

Cowboy Mobile Service Technician

• Fachliche und disziplinarische Führung der Elektro- und GaLa-Teams in deiner Region als Vorbauteams von Wärmepumpen
• Sicherstellung einer sauberen, normgerechten und qualitativ hochwertigen Ausführung
• Enge Zusammenarbeit mit Planung, SHK, Logistik, Disposition und weiteren Schnittstellen
• Verantwortung für Arbeitssicherheit, technische Vorschriften und Dokumentation
• Begleitung von Abnahmen, Nacharbeiten und Qualitätskontrollen
• Weiterentwicklung von Prozessen, Standards und Teamkompetenzen

Team Lead Elektrotechnik – Meister Elektrotechnik Wärmepumpen

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Chemical Laboratory Technician, Chemical-Technical Assistant

• Planung und Projektleitung von Installationen
• Installation & Qualitätssicherung
• Prozessverbesserung & Skalierung
• Schulung & Enablement von Technikpartner:innen
• Partnermanagement & Koordination
• Vor-Ort-Einsätze & Kund:innenkontakt
• Dokumentation & interne Abstimmung

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