Hotline Agent – Student

Mobile Locker

Hotline Agent assisting customers with smart locker solutions remotely. Handling inquiries and resolving technical issues while working flexible shifts.

Posted 7/22/2026part-timeRemote • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in high-pressure situations. Proficient in handling technical issues and providing support while maintaining a flexible schedule.

Highest-signal resume keywords

Customer Service ExperienceTechnical Issue ResolutionFluent in GermanGood Knowledge of EnglishAbility to Work Shifts

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationSolution-Oriented ThinkingCalm Under PressurePrioritization SkillsIndependence and Responsibility

Industry Keywords

HelpdeskCall CentreCustomer SupportTechnical SystemsHotline

About the role

Key responsibilities & impact

Answering incoming calls via the Hotline
Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
Analysing and resolving technical or operational issues remotely
Escalating more complex issues to the right team or person
Contributing ideas to improve service and flagging recurring problems
Working in a shift system (including evenings, nights, and weekends where applicable)

Requirements

What you’ll need

You are customer-focused and communicate smoothly and professionally
You are comfortable with a high volume of telephone contact
You remain calm and friendly, even in stressful situations or when handling complaints
You think solution-oriented and act quickly and efficiently
You can prioritise well and switch easily between different requests
You work independently and take responsibility for your decisions
You are flexible and open to working shifts
Excellent knowledge of German (required)
Good knowledge of English (required)
Knowledge of other languages is a plus
First experience in customer service, helpdesk, or a call centre is nice to have
Affinity with technology or technical systems is nice to have
Registered as a student in Germany

Benefits

Comp & perks

A flexible part-time job with clear responsibilities
Initial training and on-call support from our team
Fair hourly compensation
A steady and autonomous role within a fast-growing international company