Mobile Locker

Agent

• Beantwoorden van inkomende oproepen via onze Hotline
• Ondersteunen van klanten bij het gebruik van de lockers (betalingen, storingen, toegangsproblemen, enz.)
• Analyseren en op afstand oplossen van technische of operationele problemen
• Escaleren van complexere problemen naar de juiste collega of afdeling
• Meedenken over verbeteringen aan onze dienstverlening en terugkerende problemen signaleren
• Werken in een shiftsysteem (inclusief avonden, nachten en weekends wanneer van toepassing)

Hotline Agent

Assistant

• Visit the locker station once a week to inspect the site (when it suits your agenda)
• Clean the lockers if necessary
• Check for any damage or technical issues
• Perform minor repairs (after training)
• Report larger issues to the technical team
• Check for and handle any overtime locker use according to our procedure
• Occasionally more visits during nearby events (in coordination)

Field Service Assistant – Student/Mini Jobber

• Answering incoming calls via the Hotline
• Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
• Analysing and resolving technical or operational issues remotely
• Escalating more complex issues to the right team or person
• Contributing ideas to improve service and flagging recurring problems
• Working in a shift system (including evenings, nights, and weekends where applicable)

Hotline Agent

Field Service Assistant – Student/Mini Jobber

Hotline Agent – Student