VAL Operator Specialist

DSV - Global Transport and Logistics

VAL Operator Specialist responsible for ensuring smooth logistics operations at DSV's Köln site. Collaborating with teams for document processing and handling customer interactions in German and English.

Posted 7/23/2026full-timeKöln • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight document creation and processing, data entry in IT systems, and effective communication in both German and English. Strong analytical and solution-oriented skills are essential for coordinating logistics operations and addressing discrepancies.

Highest-signal resume keywords

Freight Document CreationData Entry in IT SystemsBilingual Communication (German and English)Customer FocusTraining as a Forwarding Agent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight Document ProcessingData MaintenanceComplaint RecordingLoading and Unloading CoordinationReporting of Irregularities

Soft Skills

Analytical ThinkingSolution-Oriented ApproachIndependent Working StyleReliabilityAttention to Detail

Tools & Technologies

MS Office

Certifications & Qualifications

Training as a Forwarding Agent

Industry Keywords

LogisticsFreight ManagementShipping OperationsCustomer Service

About the role

Key responsibilities & impact

Creation, review and processing of freight-specific documents
Entry and maintenance of relevant data in IT systems
Recording complaints and forwarding them to the responsible specialist departments
Communication with business partners in German and English
Preparation of unloading and loading documents
Acknowledgment of shipments and handling discrepancies
Coordination of loading and unloading operations
Reporting and registration of missing trucks
Documentation and reporting of irregularities

Requirements

What you’ll need

Completed training as a forwarding agent (Speditionskaufmann/-frau) or comparable qualification
Very good German and English skills, spoken and written
Confident use of MS Office
Structured, analytical and solution-oriented way of working
Strong customer focus
Independent, reliable and careful working style

Benefits

Comp & perks

Capital-forming benefits (Vermögenswirksame Leistungen)
Company pension plan
Employee discounts
DSV employee card with monthly net credit
Company bike (JobRad)
Anniversary payments
Supplemental health insurance (division dependent)
Computer work glasses
Group accident insurance
Comprehensive onboarding with an individual training plan
A great, committed and motivated team
Flat organizational structures and an open working atmosphere
A varied range of tasks with significant decision-making freedom at a global player
A modern workplace including a transparent flexitime policy
Regular further training and courses
E-learning
Talents@DSV are among the personnel development programs