Engineering Manager

• Lead, mentor, and grow teams of software engineers, BSAs, and Scrum Masters
• Foster a high-performing, inclusive, and accountable engineering culture
• Manage resource allocation, intake requests, and capacity planning to ensure delivery alignment with business priorities
• Partner with product, architecture, and business stakeholders to drive roadmap execution
• Provide technical leadership across: Oracle Exadata platforms, Data streaming architectures (Kafka or equivalent), Data integration tools (Informatica or similar)
• Oversee the development and optimization of PL/SQL-based solutions and data pipelines
• Drive best practices in data analysis, performance tuning, and scalability
• Ensure the reliability, security, and compliance of data platforms
• Lead initiatives focused on enhancing and modernizing credit card platforms and capabilities
• Partner with business teams to deliver scalable and customer-centric enhancements
• Drive transformation from legacy systems to modern, real-time data-driven architectures
• Champion Agile methodologies (Scrum, Kanban, or hybrid models)
• Collaborate with Scrum Masters to ensure effective sprint planning, backlog grooming, and delivery execution
• Continuously improve team processes, productivity, and delivery predictability

Senior Software Engineering Manager

• Manage development projects, development teams and application support functions
• Oversee multiple application programming and analysis projects
• Monitor and maintain adherence and compliance to quality standards
• Maximize staff contribution through professional growth and development
• Analyze applications to ensure that all systems meet business needs and specifications
• Customer Focused
• Managing Risk
• Include Intentionally
• Live the Values
• Enable Change
• Achieve Results
• Develop the Best

Software Engineering Manager – Data & Automation, Enterprise Data Warehouse

• Lead a team of skilled Forward Deployed Engineers (FDEs), both front-end and back-end specialists, through the entire software development lifecycle
• Oversee Agile ceremonies, set coding and testing standards, and ensure the quality of deliverables
• Collaborate with the Go-To-Market teams to ensure appropriate engineering support and delivery for government customers
• Organize and lead Agile ceremonies for the software engineering team
• Establish coding and testing best practices and standards for engineers
• Take charge of developing, testing, and deploying modern software applications and new features
• Collaborate closely with Govini's product team to translate business requirements into technical specifications
• Continuously seek innovation and process improvement opportunities
• Work collaboratively with data engineers, data scientists, QA engineers, and DevOps engineers

Software Engineering Manager – Forward Deployed

• Maximize equipment utilization and efficiency
• Provide leadership/oversight in industrial maintenance
• Assist in the development and implementation of maintenance processes
• Manage operations and maintenance of automated storage and retrieval systems
• Respond to emergency calls
• Track and record all problems and provide resolutions
• Train customer’s maintenance and operations teams as required
• Produce and deliver well-written reports
• Ensure quality procedures and safety procedures are followed
• Maintain relationships with customer and operational agents

Shift Engineering Manager

• Manage a team of software engineers or projects within the Search and Look Up department
• Review product requirement documents
• Problem solving and working on high-level (operational or architectural) issues to ensure effectiveness of products under direct management
• Implements and tracks development timelines, and negotiates feature sets with development leads and product teams
• Sets goals and mentors development of ongoing projects
• Provides guidance and direction to team on software design and implementation
• Reviews code changes and submissions
• Presents technical & operational issues to senior management and sets deadlines and priorities for team members
• Helps to coordinate recruiting, training and new hire onboarding for immediate team.

Software Engineering Manager

• Lead, coach, and develop a team of engineers delivering contact center technology solutions, with an emphasis on API driven services.
• Maintain an active technical leadership role, providing guidance on architecture, code quality, and operational decisions.
• Drive consistent and predictable delivery outcomes across multiple initiatives, balancing new development with operational stability.
• Growing engineering resources, helping expand technical depth, ownership, and leadership capability.
• Partner closely with product owners, architects, platform teams, and operational partners to ensure alignment and successful execution.
• Identify gaps in skills, processes, tooling, or ownership and develop systematic and sustainable solutions to fill those gaps.
• Promote strong engineering standards across the full development lifecycle, from design and coding through deployment, support, and optimization.
• Encourage a culture of accountability, transparency, and continuous improvement within the team.

Software Engineering Manager – Contact Center

• Owns first response engineering support for critical Retail Technology applications
• Leads Severity 1–3 incident calls
• Oversees operational health of production systems
• Acts as an escalation point for incidents and failures
• Reviews, approves, and governs production changes
• Approves and governs access and entitlements
• Drives improvements to operational runbooks and automation
• Serves as a central coordination point between teams
• Manages and supports engineers within SRC First Response

Software Engineering Manager – First Response

• Serve as a hands ‑ on technical leader, actively designing, coding, reviewing, and troubleshooting software solutions.
• Lead the architecture and development of Java ‑ based microservices using Spring Boot and modern API ‑ driven patterns.
• Drive technical standards, best practices, and code quality across the team.
• Partner with architects and platform teams to design scalable, resilient, and secure systems.
• Participate directly in critical technical discussions, design reviews, and complex problem solving.
• Manage and mentor a team of 10–15 software engineers, supporting performance, growth, and career development.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support hiring, onboarding, and workforce planning in alignment with technology and business needs.
• Provide clear direction, coaching, and feedback while empowering engineers to deliver high ‑ quality solutions.

• Act as Senior Software/Data Manager to drive ML Ops initiatives in the Bank.
• Define and execute the enterprise MLOps roadmap, selecting and integrating cutting-edge tools for feature stores, model training, deployment, and monitoring.
• Partner directly with data science and application development teams to understand their challenges and provide elegant, scalable MLOps solutions.
• Establish and enforce best practices for model management, versioning, and security, ensuring our ML platform is both powerful and compliant.
• Provide technical guidance to onshore and offshore development teams, fostering a culture of excellence in MLOps.
• Stay ahead of the curve by evaluating new technologies (e.g., AWS SageMaker, MLflow, Kubernetes) and incorporating them into our tech stack to maintain a competitive edge.
• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market.

Senior Software Engineering Manager – Data and Automation, Machine Learning Operations

• Lead, mentor, and manage a diverse and distributed team of software development staff, fostering professional growth and ensuring alignment with organizational goals
• Drive strategic initiatives for Customer Digital Identity and Workforce Digital Identity solutions, ensuring alignment with business and security objectives
• Oversee the architecture and implementation of security engineering solutions, ensuring they meet organizational standards and industry best practices
• Partner with cross-functional stakeholders, including engineering, product, and operations teams, to ensure successful solution delivery
• Provide guidance on technologies such as service mesh, data tokenization, hardware key management, and web application firewalls, ensuring scalability, security, and compliance
• Develop and maintain standards, patterns, and documentation to ensure consistency and alignment across projects
• Evaluate emerging technologies, trends, and risks to guide strategic technology decisions
• Facilitate collaboration between teams to improve processes, optimize performance, and solve complex technical challenges
• Provide thought leadership and represent the team in executive-level discussions and strategic planning

• Lead and oversee software engineering operations across 8-10 delivery teams
• Establish clear goals, metrics, and delivery expectations while empowering those teams to operate effectively and autonomously
• Own delivery outcomes across multiple initiatives to ensure predictable execution, high quality, effective risk management, and alignment to business priorities and roadmap
• Provide architectural and technical leadership, guiding design decisions, managing technical debt, and ensuring solutions align with enterprise architecture, security standards, and long-term platform strategy
• Mentor, coach, and develop senior engineers, technical leads, and people managers, building strong leadership pipelines and succession plans
• Act as a trusted technology partner to business leaders and product teams, translating business strategy into executable technology roadmaps and measurable outcomes
• Drive continuous improvement across engineering practices, delivery processes, and team culture, leveraging Scrum, Kanban, DevOps, and Lean principles to improve quality, velocity, and reliability

Senior Software Development Manager

• Manages employees performing engineering and technical activities in the areas of Test and Evaluation Engineering
• Develops and executes project and process plans, implements policies and procedures and sets operational goals
• Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports
• Provides oversight and approval of technical approaches, products and processes
• Manages, develops and motivates employees

Test & Evaluation Engineering Manager

• Lead the technical direction and execution for Optro’s Controls Management initiatives.
• Mentor, inspire, and grow a diverse team of engineers with a high degree of empathy and emotional intelligence.
• Manage and develop the team through hiring, retaining, mentoring, and continuously building individual and team capabilities in best practices.
• Develop and nurture strong relationships with Product, QA, Delivery, Design, Customer Support, GTM, and other partners to deliver best-in-class experiences for our users.
• Own the end-to-end build and delivery of Controls Management features within Optro’s platform.
• Continuously improve all aspects of the product lifecycle, both technical systems and processes, to deliver outstanding results for our customers.
• Work cross-functionally with other engineering teams and product lines.
• Collaborate closely with Product Management to define goals, objectives, and the roadmap for Controls Management initiatives, ensuring alignment with business priorities.
• Iterate and improve on agile best practices to ensure clarity, transparency, and efficient delivery across your team and the organization.

Senior Engineering Manager, Controls Management

• Lead the site Engineering team to ensure achievement of, and continuous improvements to, site metrics of Safety, Quality, Delivery, Inventory, Cost and People.
• Ensure legacy products and processes are sustained and improved to the above-mentioned metrics.
• Oversee the successful transfer of new and existing products with the required processes in a timely manner and alignment with all regulatory, quality and site requirements.
• Coordinate the initiation, funding approval and implementation of all Engineering-related new and improved processes and equipment in support of new product introduction, legacy products, Operational Excellence initiatives, capacity, growth and future business.
• Work with the Operational Excellence (OPEX) and Tech Transfer teams to develop and implement a holistic Total Predictive Maintenance Program (TPM) that spans across all divisional work centers within the Supply Chain.
• Lead Site efforts aligned with Global Procurement which impact product or processes such as but not limited to; Packaging, Electronic Components, Services, and other Raw Material requirements.
• Lead Site efforts aligned with Global Engineering which impact production or other areas related to the Site.
• Coordinate changes for new product development, packaging development, product dispensing concepts, validation and implementation.
• Develop and maintain production documentation required for cGMP.
• Coordinate the procurement (with site and corporate procurement resources), acceptance, installation and validation and maintenance of production equipment.
• Take a lead role in validation strategy and execution for site rationalizations.
• Author and execute statistically relevant validation plans.
• Support production as needed to meet monthly build plan.
• Responsible for all Engineering Department management activities, including but not limited to, staffing, performance management, recognition, monitoring project management and prioritization of resources, etc.
• Manage product sustainment efforts aligned with the Product Life Cycle of each product assembled on Site.
• Provide leadership and support to team members relative to progress of work, resolution of problems and assurance that standards for quality and quantity of work are met.

• Fostering a supportive team environment, ensuring diverse voices are heard and team members feel empowered to lead
• Guiding team members with structured development techniques
• Coaching engineers in the art and science of software engineering and evolvable software architecture
• Owning technical decisions and working closely with team to find best solutions to hard problems
• Leading conversations about long term technical strategy of the Wikimedia Enterprise team, with understanding of the principles of the movement.
• Being a strong voice, leader, and collaborator on team activities including code reviews, ceremonies, and work allocation.
• Participating in hiring considerate of diversity, equity, and inclusion
• Partnering with peers on cross-team delivery and radiating organizational updates
• Facilitating product technical strategy and roadmap setting with software engineers and technical product management
• Supervising budget and staffing

Senior Engineering Manager

• Manage multiple development crews and complex Pega delivery initiatives across a major business segment
• Provide leadership, coaching, and performance management for Pega engineers and technical leads
• Ensure predictable delivery through effective planning, staffing, and dependency management
• Partner with product, architecture, risk, and operations stakeholders to align Pega solutions to business goals
• Ensure compliance with PNC enterprise risk management, security, and regulatory standards
• Own Pega engineering quality, delivery metrics, and continuous improvement across teams
• Drive adoption of standard SDLC, Agile, and DevOps practices within the Pega platform

Software Engineering Manager, PEGA

• Lead and manage multiple engineering and delivery teams supporting contact center platforms, including IVR, workforce management, and productivity tooling
• Serve as a people-focused leader responsible for talent development, performance management, coaching, and team health across diverse role types
• Drive consistent, high-quality delivery through Agile practices, ensuring teams meet commitments for reliability, scalability, and operational excellence
• Partner closely with Product, Operations, Architecture, and Vendors to align technology delivery with business priorities
• Oversee vendor-supported platforms, ensuring strong governance, performance, and integration within enterprise systems
• Champion continuous improvement through metrics, feedback loops, and modern engineering and delivery practices
• Influence across organizations and levels, balancing strategic direction with hands-on delivery leadership
• Ensure platforms meet enterprise standards for availability, security, and compliance in a mission‑critical contact center environment

Senior Software Engineering Manager – Contact Center

• Lead the Investment Performance Modernization initiative in AWMT
• Drive Mainframe modernization to AWS (Glue, PySpark, Redshift)
• Own end-to-end delivery, risks, and stakeholder alignment
• Ensure scalable, reliable, and high-quality data solutions
• Define and evolve testing strategy across unit, API, integration, E2E, performance, and resilience testing
• Manage and deliver the next generation of Advice Money Movement
• Champion AI and emerging tech adoption

Engineering Manager, IT Delivery

• act as a hands-on technical leader, contributing directly to design, development, code reviews, and problem resolution
• design and build Java based applications and microservices using Spring Boot
• guide technical decisions around architecture, scalability, resiliency, and performance
• serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed
• ensure appropriate monitoring, alerting, and observability are in place and continuously improved
• drive root cause analysis, remediation plans, and problem records for recurring or severe incidents
• manage and mentor a team of software/devOps/release engineers, supporting performance, growth, and career development
• communicate project status, risks, and resource requirements to stakeholders and management
• align team goals with organizational objectives, develops KPIs, and focuses on cross-functional collaboration
• foster a collaborative, accountable, and inclusive team culture
• support hiring, onboarding, and day-to-day team leadership activities

• Lead a team of Software Engineers in working collaboratively with other technology teams and business product owners in an agile environment.
• Perform design and analysis for deliverables.
• Lead multi-team design sessions.
• Recommend solutions which take into consideration costs, business needs, and system impacts.
• Lead analysis and general architectural design across platforms toward the development of end-to-end solutions.
• Lead committees or projects to help define organization-wide standards, processes, and guidelines.
• Utilize third-party software development frameworks, open-source libraries, and APIs to rapidly develop basic application solutions.
• Develop staff through coaching, provide timely performance feedback and assessments and establish performance and development plans.
• Mentor current and future leaders, ensuring a constantly rising bar in technical excellence and professional growth.
• Drive a culture of change, excellence and innovation which constructively challenges the status quo and leads to prudent experimentation.
• Have a growth mindset with the ability to adopt new practices and spearhead adoption with emphasis on quality and execution.

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