Manager, Customer Engineering

Patch My PC

Manager of Customer Engineering leading a global team to deliver proactive technical solutions. Collaborating cross-functionally to enhance customer experiences and operational excellence.

Posted 7/1/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSeniorLead💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading and mentoring technical teams while driving organizational change and process improvements. Proficient in Microsoft technologies and adept at managing customer relationships and escalations to enhance service delivery.

Highest-signal resume keywords

Team LeadershipMicrosoft AzureWindows AdministrationProcess ImprovementCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportSoftware DevelopmentConfiguration ManagementSoftware DeploymentCustomer Issue Resolution

Soft Skills

CoachingEmpathyProactive CommunicationAccountabilityConflict Resolution

Tools & Technologies

Office 365SharePointSCCMIntuneRMM

Industry Keywords

Customer ExperienceOrganizational ChangeTalent DevelopmentTechnical EnablementEmerging Customer Needs

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Lead, coach and mentor a global team of Customer Engineers
Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers
Cultivate a team culture rooted in trust, accountability, humility, and proactive communication
Drive pre-sales technical enablement in partnership with Sales to support new business growth
Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals
Conduct regular 1:1s and performance reviews with a focus on career growth and continuous learning
Stay hands-on with tools, systems, and technologies to provide real-time support and leadership
Act as the escalation point for complex or high-priority customer issues, balancing technical resolution with excellent service
Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs
Stay informed on industry trends, Microsoft technologies, and customer environments to coach the team effectively
Guide the team in navigating complex technical problems related to Windows, Azure, Configuration Management, and software deployment environments

Requirements

What you’ll need

10+ years of experience in technical roles (e.g., support, consulting, software development, or services)
7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team success
Experience leading process improvements from ideation to adoption to drive sustainable change aligned with our goals and values
Experience collaborating cross-functionally with engineering, product, sales, and customer success teams
Demonstrated ability to lead during change, manage escalations, and resolve conflicts with empathy and decisiveness
Strong knowledge of Microsoft platforms (Windows, Azure), business apps (Office 365, SharePoint), and/or configuration or remote management tools (e.g., SCCM, Intune, RMM)

Benefits

Comp & perks

Competitive Salary: $130,000 - $160,000 based on experience and location.
401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
FSA/HSA.
Fertility benefits.
Parental leave.
Paid-time off (PTO).
Volunteer leave.
Charitable donation matching.
Tuition reimbursement.
Gym membership reimbursement.
Internet stipend.
Pet insurance.