Patch My PC

Account Executive

• Own a focused list of enterprise target accounts (e.g., Fortune 250 / largest Intune and ConfigMgr estates) from first engagement through closed-won and expansion.
• Lead complex buying cycles with multiple stakeholders (security, endpoint management, infrastructure, procurement, finance).
• Drive new logo acquisition and device growth in enterprise accounts, including multi-year agreements where appropriate.
• Partner with the CEO/CTO to set up and lead executive-level meetings that explore customer needs, industry direction, and Patch My PC’s roadmap.
• Build and maintain account plans for each strategic account, including org maps, opportunity maps, risk plans, and expansion paths.
• Run structured QBRs and executive touchpoints with key customers.
• Ensure a high-quality hand-off and ongoing collaboration with Customer Success to drive adoption, satisfaction, and renewals.
• Work closely with Channel Partner Managers and strategic partners (resellers, MSPs, distributors) on co-selling, deal registration, and joint account planning.
• Collaborate with Marketing and the CRO to execute ABM plays targeting top enterprise accounts and key personas (CISO, VP Infrastructure, Endpoint Management leaders, etc.).

Enterprise Account Director

Revenue Operations

• Lead complex initiatives that span Revenue Operations and Engineering, including CRM evolution, billing and entitlement workflows, lifecycle automation, forecasting systems, and customer data integrity.
• Serve as the primary operational liaison between Revenue Operations and Engineering for RevOps-driven work.
• Establish and maintain structured planning, tracking, and execution practices for cross-functional initiatives.
• Partner with RevOps, Engineering, and Finance to evolve core business systems in a scalable, maintainable way.
• Work closely with Sales, Marketing, Customer Success, Finance, and Engineering to ensure shared understanding of priorities and outcomes.

Revenue Operations Delivery Manager

Full-stack Engineer

• Writing secure, correct, efficient, clear and supportable “production ready” code that meets internal standards and industry best practice.
• Enhance and extend our existing products, including building complex reporting queries, large dataset processing and Microsoft Graph/third party api integrations.
• Design and build APIs that integrate with internal and external services and contribute to overall system functionality.
• Clarifying and communicating engineering requirements for new products, features, quality improvements, or design changes.
• Track progress, update stakeholders, communicate with peers and broader team through stand-ups, regular updates on work items.
• Implement industry-standard security practices to safeguard both customer and internal data.
• Ensure thorough testing of code, participate in code reviews, and proactively resolve bugs and performance bottlenecks.
• Mentor other team members and help to present solutions across business units.

Software Engineer, Fullstack

IT Support

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and peripherals.
• Manage hardware provisioning, inventory, and lifecycle.
• Troubleshoot software, network, and system issues across Windows and macOS environments.
• Support onboarding/offboarding processes, including account setup and access provisioning.
• Maintain documentation of support procedures and known issues.
• Collaborate with Security and Infrastructure teams to escalate and resolve complex issues.
• Assist in deploying updates, patches, and security configurations.
• Educate users on best practices and new technologies.
• Deliver and improve a fantastic Employee Experience, for onboarding and internal support.

IT Support Specialist

Implementation Specialist

• Deliver product demonstrations, onboarding sessions, and environment reviews for customers.
• Manage customer issues end‑to‑end, including complex cases and escalations.
• Troubleshoot and resolve advanced issues across Patch My PC products and supported platforms.
• Perform root cause analysis and contribute to improvements in documentation or troubleshooting workflows.
• Provide guidance on product usage, platform best practices, and enterprise configurations.
• Collaborate with Engineering, Product, Support, and other teams on customer-impacting needs.
• Contribute to team knowledge-sharing, mentoring, and readiness activities.
• Create and maintain technical content such as KBs, documentation, and blogs.
• Participate in webinars, training sessions, or community events as needed.
• Stay current with platform updates and industry changes and share relevant insights with the team.

Enterprise Account Director

Revenue Operations Delivery Manager

Software Engineer, Fullstack

IT Support Specialist

Customer Engineer