Engineering Manager

• Define and execute domain-specific engineering strategies aligned to a shared platform vision
• Lead architecture, development, and scalability of core platform services, voice/telephony systems, or reliability and quality functions
• Oversee voice technologies (e.g., routing, IVR, real-time communications) where applicable
• Drive platform performance, resilience, and scalability to meet enterprise demands
• Establish and enforce best practices in reliability engineering, including SLAs/SLOs, observability, and incident management
• Champion a culture of quality through automated testing, performance engineering, and continuous improvement
• Ensure consistent, high-quality software delivery through Agile, CI/CD, and DevOps practices
• Build and lead high-performing engineering organizations, including senior leaders and distributed teams
• Partner cross-functionally with Product, CX, Infrastructure, and Security to align priorities and outcomes
• Collaborate closely with peer VPs to ensure seamless integration across platform components
• Manage vendor relationships and external technology partners where applicable
• Communicate strategy, progress, and risks to executive stakeholders

VP of Engineering, Contact Center

• Lead a team to deliver complex, open-ended projects aligned with business goals.
• Define and communicate a clear technical vision that supports organizational strategy.
• Foster a high-performing, inclusive team culture centered on growth, accountability, and impact.
• Set and manage objectives across teams, ensuring timely, high-quality delivery.
• Guide system architecture and design across boundaries, offering actionable feedback on engineering decisions.
• Introduce and optimize processes to improve team efficiency and outcomes.
• Build strong partnerships with internal stakeholders and adjacent teams.
• Resolve misalignments and conflicting goals with clarity and diplomacy.
• Influence outcomes across the organization without relying on formal authority.
• Assess team performance and potential regularly in a fair, transparent manner.
• Support career development through coaching, feedback, and growth opportunities.
• Communicate proactively and effectively to ensure alignment across teams and stakeholders.
• Lead teams through change and uncertainty with calmness, clarity, and confidence.
• Continuously improve system reliability, performance, and observability.
• Oversee production support rotations, ensuring high availability and reliability.

Senior Software Engineering Manager, Patient & Provider Experiences

• Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
• Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
• Mentor and guide engineers to build deep technical capability and operational excellence
• Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
• Act as the senior escalation point for high severity network issues impacting critical services
• Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
• Oversee troubleshooting and resolution of complex issues across: Routing, switching, firewalls Load balancers (F5), proxies, SD WAN
• Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream​
• Identify patterns in incident and change-related issues to drive systemic improvements
• Improve operational discipline across change management, break-fix, and restoration activities
• Drive reduction in recurring incidents through collaboration with engineering and architecture teams
• Partner with Network Engineering, Architecture, Service Management, and other technology towers
• Engage vendors and TAC organizations to escalate and resolve complex issues
• Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes
• Oversee emergency break-fix changes and ensure adherence to enterprise change management processes
• Provide operational input into engineering initiatives and infrastructure improvements
• Ensure documentation, timelines, and reporting meet enterprise standards
• Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage
• Ensure consistent support for critical platforms and priority customers

Network Engineering Manager

• Develops cyber security architecture/designs, controls, processes, standards, and strategies to ensure alignment with Information Security standards, emerging threats, and overall Information Security strategy
• Develops and implements incident response protocols for ongoing threats and attacks
• Communicates status of current threat environment, incidents, and projected threats to senior management and executives
• Manages the evaluation and testing of hardware, firmware, and software for possible impact on systems security
• Coordinates with other managers to integrate Information Security project components with other projects including application development, network, server, and mainframe
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services

Cyber Defense Engineering Manager

• Lead, mentor, and grow teams of software engineers, BSAs, and Scrum Masters
• Foster a high-performing, inclusive, and accountable engineering culture
• Manage resource allocation, intake requests, and capacity planning to ensure delivery alignment with business priorities
• Partner with product, architecture, and business stakeholders to drive roadmap execution
• Provide technical leadership across: Oracle Exadata platforms, Data streaming architectures (Kafka or equivalent), Data integration tools (Informatica or similar)
• Oversee the development and optimization of PL/SQL-based solutions and data pipelines
• Drive best practices in data analysis, performance tuning, and scalability
• Ensure the reliability, security, and compliance of data platforms
• Lead initiatives focused on enhancing and modernizing credit card platforms and capabilities
• Partner with business teams to deliver scalable and customer-centric enhancements
• Drive transformation from legacy systems to modern, real-time data-driven architectures
• Champion Agile methodologies (Scrum, Kanban, or hybrid models)
• Collaborate with Scrum Masters to ensure effective sprint planning, backlog grooming, and delivery execution
• Continuously improve team processes, productivity, and delivery predictability

Senior Software Engineering Manager

• Own end‑to‑end engineering delivery across the full product surface — enrollment workflows, the commission engine, AI‑driven compliance scoring, telephony infrastructure, and the underlying platform that ties it all together
• Drive sprint execution, release cadence, and delivery predictability without losing the pace a PE‑backed growth company possess
• Establish engineering processes that scale without the bureaucracy that kills momentum — lightweight rituals, clear ownership, and fast decision‑making
• Transform the Product Development Lifecycle to incorporate agents and autonomous capabilities driving increased innovation
• Build a culture where engineers feel real ownership of outcomes, not just tickets. That means clarity of priorities, transparency around tradeoffs, and a bias (not hard line) toward finishing work, not starting more of it
• Set expectations for how the team collaborates: thoughtful code reviews, healthy debate, and a shared commitment to raising the bar on quality and reliability
• Create an environment where engineering, QA, and product operate as one delivery unit — aligned on goals, honest about risks, and accountable to the same definition of “done.”
• Anchor decisions in customer impact. Engineers should understand how their work shows up in an agent’s workflow, a carrier’s integration, or a beneficiary’s enrollment experience — and use that context to guide tradeoffs, simplify complexity, and eliminate friction
• Model the behaviors you expect, such as: direct communication, curiosity, urgency without panic, and a willingness to roll up your sleeves when the team needs it
• Own technical direction and architectural strategy across the platform
• Make pragmatic architectural decisions — right-sized to where the company is today, with a clear-eyed view of where it needs to go
• Manage technical debt actively and transparently — it does not need to be zero, it needs to be known, tracked, and directionally improving
• Identify and implement AI and automation capabilities that materially improve engineering velocity, code quality, and security — not as a pilot program but as a core operating practice
• Evaluate and leverage technology partnerships that accelerate capability without creating dangerous dependencies
• Build a team that treats AI tooling as a standard part of the engineering workflow
• Partner across teams to build an AI innovation roadmap that puts customers first, woven into the product naturally — not bolted on
• Lead and develop a team of engineers across varying levels of seniority, experience, and working style that does not compromise the culture, but promotes it
• Build a collaborative, entrepreneurial engineering culture — one where ownership is shared, standards are high, and people do their best work without burning out
• Hire, develop, and when necessary, make hard calls on team composition or individual performance accountability
• Create clarity of role and accountability for senior engineers, including those operating in informal leadership positions
• Own the organization's security posture as an AI-augmented engineering practice, embedding automated code analysis, threat detection and policy enforcement directly into the development and deployment lifecycle
• Establish a quality culture reinforced by AI and automation, using intelligent test generation, continuous regression detection, and clear quality gates so reliability and coverage are enforced by default, not inspection
• Improve platform resilience through AI‑driven observability and disciplined releases, leveraging anomaly detection and automated root‑cause analysis to reduce incidents and eliminate repeat failures
• Ensure regulatory and contractual compliance is engineered into the platform, using automated controls, continuous validation, and auditable enforcement for HIPAA‑adjacent data handling and carrier obligations
• Translate compliance requirements into executable, AI‑testable engineering standards in partnership with compliance and operations, ensuring consistency and repeatability across teams and releases
• Champion a data‑ and AI‑powered feedback loop across engineering, QA, and production, enabling earlier defect detection, automatic regression prevention, and continuous system‑level learning

Head of Engineering

• Lead and manage new industrial engineering activities to support US-based manufacturing sites growth including new sites
• Develop and implement robust industrial engineering strategies aligned with Jabil's growth objectives.
• Conduct comprehensive process analysis, value stream mapping, and time studies to identify bottlenecks and areas for improvement.
• Design and optimize manufacturing layouts, material flow, and production systems to maximize efficiency and capacity utilization.
• Drive the implementation of lean manufacturing principles (e.g., Kaizen, 5S, SMED) across various operational areas.
• Identify, evaluate, and recommend new technologies and automation solutions to enhance productivity and reduce operational costs.
• Collaborate with cross-functional teams including operations, quality, supply chain, and design engineering to ensure seamless project execution.
• Develop and monitor key performance indicators (KPIs) related to productivity, efficiency, and cost savings.
• Provide technical expertise and guidance on equipment selection, process validation, and capacity planning.
• Prepare and present detailed reports, analyses, and recommendations to senior management.
• Foster a culture of continuous improvement and innovation within the industrial engineering team and across the organization.
• Ensure compliance with all safety, quality, and regulatory standards.

Industrial Engineering Manager

• Lead a team responsible for technology solutions
• Identify and resolve complex technical, operational, risk management, and organizational challenges
• Leverage emerging technologies and automation to improve business efficiencies
• Oversee the planning, design, engineering, testing and deployment of application projects
• Maintain appropriate Risk Profile through owning the first line of Risk defense
• Partner effectively with 2nd line of defense, Auditor, and regulators

Software Engineering Director

• Fostering a supportive team environment, ensuring diverse voices are heard and team members feel empowered to lead
• Guiding team members with structured development techniques
• Coaching engineers in the art and science of software engineering and evolvable software architecture
• Owning technical decisions and working closely with team to find best solutions to hard problems
• Leading conversations about long term technical strategy of the Wikimedia Enterprise team, with understanding of the principles of the movement.
• Being a strong voice, leader, and collaborator on team activities including code reviews, ceremonies, and work allocation.
• Participating in hiring considerate of diversity, equity, and inclusion
• Partnering with peers on cross-team delivery and radiating organizational updates
• Facilitating product technical strategy and roadmap setting with software engineers and technical product management
• Supervising budget and staffing

Senior Engineering Manager

• Run the platform day-to-day — reliability, performance, security, and developer ergonomics
• Operate the partnership model with application teams
• Drive AI and agentic coding adoption (e.g., GitHub Copilot, Claude Code)
• Partner with InfoSec and platform peers on software supply chain security, artifact governance, and access management
• Own the metrics — reliability, build success and duration, adoption, developer satisfaction

Senior Engineering Manager – Developer Tooling

• Mentor junior engineers and foster their growth
• Maintain security and scalability of AI-powered solutions
• Collaborate with cross-functional teams to achieve project goals
• Stay at the forefront of technological advancements in AI

AI Engineering Manager

• Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement.
• Oversee the software development lifecycle, ensuring projects are delivered on time and within scope.
• Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities.
• Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables.
• Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code.
• Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision.
• Foster long-term thinking and creative solutions that enhance customer experiences and drive product success.
• Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability.
• Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions.
• Stay current with technology trends and engineering best practices.
• Encourage the team to explore new methodologies and tools.
• Identify and recommend organizational changes to improve team effectiveness and overall productivity.
• Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving.

• Lead, support, and grow the engineering teams responsible for SyncSketch and SpeedTree
• Drive improvements in team efficiency, execution, and delivery predictability by evolving agile practices, team processes, and operating rhythms
• Partner with Product, Sales, Solutions Architects, Customer Success, and customers to understand market needs and translate them into roadmap priorities
• Foster an inclusive, high-trust team culture centered on collaboration, accountability, and continuous improvement
• Advocate for engineering best practices that improve product quality, reliability, and developer productivity

Software Engineering Manager

• Lead a team or teams responsible for technology solutions that meet business needs
• Identify and resolve complex technical, operational, risk management, and organizational challenges
• Direct engineering and deployment of significant delivery projects
• Lead delivery of mission-critical payments capabilities (Zelle / faster payments)
• Lead complex initiatives with automation-first, AI/DUO-enabled end-to-end delivery
• Act as an Agile champion
• Set engineering standards, controls, and quality bars
• Develop departmental plans
• Maintain appropriate Risk Profile through owning the first line of Risk defense
• Has full management responsibilities for teammates (hiring, coaching, performance reviews)

Software Engineering Director – Enterprise Payments Ecosystem

• Lead the Investment Performance Modernization initiative in AWMT
• Drive Mainframe modernization to AWS (Glue, PySpark, Redshift)
• Own end-to-end delivery, risks, and stakeholder alignment
• Ensure scalable, reliable, and high-quality data solutions
• Define and evolve testing strategy across unit, API, integration, E2E, performance, and resilience testing
• Manage and deliver the next generation of Advice Money Movement
• Champion AI and emerging tech adoption

Engineering Manager, IT Delivery

• Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technologies
• Ensure adherence to the Banking Product and Platform Architecture, and meeting non-functional requirements with each release
• Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target-state architectures; for example, cloud readiness, application modernization and data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices.
• Interact directly with third party vendors and technology service providers.
• Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team
• Hire, mentor, and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products.

• Leads, coaches, and develops a team of engineers.
• Establishes clear performance expectations, provides ongoing feedback, and supports career growth.
• Conducts performance reviews and makes compensation decisions in alignment with Human Resources policies.
• Owns responsibility for team outcomes, ensuring work is prioritized, risks are managed, and commitments are delivered in a timely and reliable manner.
• Applies a strong technical skillset to engage meaningfully with the team’s work.
• Guides solution design, supports engineering decision-making, reviews technical approaches, and provides practical coaching to engineers.
• Fosters a culture of learning, adaptability, and continuous improvement.
• Encourages experimentation, reflection, and the evolution of engineering and delivery practices.
• Supports healthy team dynamics and effective collaboration.
• Reinforces clear roles, working agreements, and sustainable team rhythms that enable consistent performance.
• Identifies and resolves impediments that affect delivery, quality, or team effectiveness.
• Escalates complex issues to IT experts as needed and simplifies constraints to maintain momentum.
• Partners closely with product leaders, technical leaders, and business stakeholders to clarify priorities, align expectations, and ensure delivered solutions meet evolving needs.
• Promotes high standards of engineering quality, including reliability, scalability, and performance.
• Reinforces sound development and testing practices.
• Participates in departmental planning, staffing discussions, and operational initiatives.
• Contributes to improving engineering practices and organizational effectiveness.
• Participates in special projects and performs other duties as assigned.

• Ownership and accountability for I&C engineering activities that support GVH Nuclear spanning the entire GVH portfolio
• Identify, develop, evaluate, introduce, and maintain embedded system programmable logic and software solutions (C/C++) to meet near term and long-range customer needs in the area of nuclear I&C
• Provide technical consultation on various next generation I&C technology development programs throughout the business
• Lead and provide the key technical direction to large projects with critical business impact
• Drive GVH’s Safety Quality Delivery Cost (SQDC) standards and all Environmental Health and Safety activities/requirements related to the team
• Responsible for team Corrective Action Program (CAP) activities and implement all necessary corrective and preventive actions resulting from quality non-compliance monitoring and audit programs
• Accountable for team KPI forecast accuracy
• Responsible for bid management activities ensuring engineering deliverables are well defined, estimates and resource loaded schedules are developed and risks identified and documented
• Accountability for delivering products and services on-time and on-budget
• Team resource planning and project/program assignments
• Work collaboratively across the engineering matrix and with business leaders in Product Development, Project Delivery, Sourcing and Quality to ensure close coordination of technical inputs/outputs, project/product requirements, workforce planning/scheduling and risk management
• Accountable for team individual development and knowledge management activities
• Ownership to streamline, integrate and develop team technical and management processes to better support business needs across the organization through Lean and/or Six Sigma methodology
• Act as a technical liaise with customers, partner organizations and suppliers as necessary and in close partnership/coordination with Product Development and Project Delivery leaders
• Partner with business teams and presents product/program strategies, technical roadmaps, risks and recommendations to senior leads across GVH

Engineering Manager, I&C Software

• Recruit, mentor, and manage a team of 10+ software engineers and engineering managers across multiple agile squads, fostering a culture of continuous learning, inclusivity, and high performance.
• Guide the technical vision for FuzeRx’s core B2B and consumer-facing platforms, ensuring highly available and secure solutions leveraging our primary tech stack (Ruby on Rails, Python, TypeScript/JavaScript, PostgreSQL, AWS).
• Own the end-to-end software development lifecycle (SDLC) for your domain, ensuring predictable delivery of features that drive API-powered prescription fulfillment and pharmacy logistics.
• Partner closely with Product Management, Pharmacy Operations, Design, and QA to translate complex healthcare compliance and patient-care requirements into technical roadmaps and actionable sprints.
• Champion engineering best practices that adhere to strict industry regulations (e.g., HIPAA, SOC2), ensuring patient data security, secure messaging, and privacy are woven into the fabric of our codebase.
• Establish and track key engineering metrics (e.g., DORA metrics, system uptime, bug resolution rates) to drive continuous improvement in engineering efficiency and pharmacy system reliability.
• Serve as a senior escalation point for critical system outages or security incidents, leading root-cause analyses and implementing preventive measures.
• Manage departmental budgets, vendor relationships, and cloud infrastructure costs effectively to support sustainable scale.

• Liaise with IT Management to execute the Company's overall IT development strategy
• Take point on coordinating development, workflow design, training, end to end testing, go live/post go live support for acquisitions, mergers, and new instrument platforms/workflows
• Develop and guide the career growth and development of professional level staff
• Lead teams by providing clear articulation of direction and expectations
• Liaise with Project Managers and respective leaders from Internal Audit, Business Unit QA, IT Operations, IT Architecture, and HR organizations
• Manage resource allocations and provide oversight for projects that require interdisciplinary teams to assess and manage validation aspects within a highly regulated environment
• Coordinate a staff of 10+ direct reports dispersed across geographic locations
• Assist with application and system support, including after-hours and weekends, as needed
• Maintain and enhance multiple applications in pre-Analytical processes (Accessioning, PSC, and IOP areas)
• Build and maintain applications in Java, C#, .Net, Kafka, Restful, RDBMS, MQ, Angular
• Continue migration from thick client to more modern and cloud-based applications
• Define, develop, validate, and release software products via agile processes for small and large projects
• Support applications and people via Scrum processes
• Provide support and troubleshooting of production systems according to an on-call schedule
• Document problem analysis, solution design, implementations, and system support guidelines
• Coach and train team members across lab system organizations to support and develop applications
• Communicate effectively and constructively with developers, QA, business analysts, and system users
• Understand, document, support, and improve inherited code and processes
• Help document knowledge and discovery with peer developers
• Ensure SLC methodology and DevOps protocols are followed in your IT functional area
• Identify and implement a common set of tools for conducting and executing computer systems development that protect company assets
• Recommend, monitor, evaluate, manage, and execute proper controls for the company’s computer systems to ensure application and infrastructure reliability, data integrity, and subject safety
• Deliver technology, standards, and processes in accordance with department objectives and goals
• Enforce standard methodologies, procedures, and practices as they relate to system and application development
• Ensure that applications and systems comply with established IT standards
• Champion the application of quality principles in IT and business processes through training, facilitation, communication programs, and team building activities
• Develop communication plans and strategies to ensure effective change-management, regarding computer system development topics
• Assist in performance management and engagement of individual team members as a cohesive unit
• Provide coaching and support to direct reports and team members.

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Software Engineering Manager

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