Ecommerce

• Formulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.
• Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.
• Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).
• Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.
• Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.
• Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.
• Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.

Senior Director, Experience, Digital Strategy, Planning

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Respond efficiently to client inquiries across email, chat, and social media channels
• Master Sézane procedures and policies and apply them daily while delivering personalized, luxury-level service
• Assist clients with product recommendations, sizing, styling, order management, returns, and exchanges
• Achieve daily, weekly, and monthly KPIs while maintaining high-quality customer interactions and flexibility to work weekends and peak business periods
• Maintain open communication with management, share customer insights, and escalate complex issues when needed
• Uphold and share Sézane's brand voice and DNA across all customer interactions

Customer Experience Associate

• Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals.
• Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results.
• Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise.
• Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience.
• Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track.

Ecommerce Account Manager – Native Mandarin Speaking

• Create conceptual and adaptive eCommerce assets aligned to brand, legal, regulatory, and retailer requirements
• Attention to detail including file naming and file management
• Uploading files to DAM platform
• Typesetting regulatory content
• Manage digital assets, metadata, linking, and file naming standards
• Represent the SGX team in client meetings and business reviews

E-Commerce Graphic Designer

• Lead the design of primary packaging while developing compelling digital assets that bring products to life across retail, e-commerce, and social channels.
• Collaborate with Product Development, Marketing, Creative, and manufacturing partners from concept through production, ensuring every touchpoint reflects a premium and cohesive brand experience.
• Concept, sketch, and develop primary packaging and component forms from scratch, including bottles, caps, closures, compacts, applicators, and innovative structural concepts.
• Translate design intent into production-ready artwork, specifications, dielines, and technical documentation.
• Review prototypes, iterate on refinements, and guide packaging through production.
• Stay current on emerging packaging trends, materials, sustainability, and beauty innovation.

Multidisciplinary Designer – Packaging, E-Commerce

• Manage the firm’s flagship website (wsgr.com), which contains over 25,000 web pages, including bios for 1,100+ attorneys and other professionals.
• Continuously monitor, update, and review content to ensure compliance with Wilson Sonsini brand and style guidelines.
• Create new pages and work with RubyLaw to implement design modifications.
• Manage and continuously update the firm’s various microsites and blogs (e.g., Emerging Companies and Venture Capital microsite, Careers microsite, Data Advisor blog, Known Trends blog) with new content.
• Serve as the primary gatekeeper for RubyLaw, the firm’s website content management system, responsible for establishing global settings, managing users and access, and updating roles and passwords.
• Maintain the registration of the firm’s various website domain names.
• Troubleshoot any and all website-related technical issues to ensure an uninterrupted digital presence.
• Ensure website accessibility and take a proactive approach to compliance issues.
• Manage and update website content to align with SEO and GEO best practices, including researching and adding keywords and search terms most relevant to the firm’s content.
• Set up, install, and maintain Google analytics on all firm web platforms, run periodic reports, and monitor results for significant trends.

Digital Experience – Website Program Lead

• Advise and guide customers on interior design choices and product selections via email, chat, or phone
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets
• Manage returns, process refunds, and support logistical needs across the shopping journey
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects

E-commerce, Customer Experience Specialist

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Enhance the platform to boost performance, usability, and scalability.
• Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems
• Identify high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Senior Software Engineer, Fullstack – Ecommerce

• Manage a team of software developers and ensure productivity and motivation
• Oversee the development and delivery of software projects
• Provide technical guidance to team members
• Manage relationships with internal and external stakeholders
• Identify and mitigate risks associated with software development projects
• Contribute to the strategic planning process of the organization
• Drive continuous improvement in the software development process

Software Engineering Manager – Digital Experience, Web/Mobile

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Create, optimize, and maintain product listings across various e-commerce platforms
• Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed
• Assist with social media marketing initiatives, including TikTok advertising campaigns
• Manage and optimize advertisements on Amazon and other online marketplaces
• Handle customer inquiries and provide customer support
• Assist with packaging projects and product improvement initiatives
• Manage returns, resolve customer issues, and help improve customer satisfaction
• Perform other duties related to the position as assigned

E-Commerce Operations Assistant

• Own and oversee the overarching content strategy for the private investing platform, including venture capital and private credit strategies.
• Develop and execute integrated content plans aligned with fundraising priorities, brand positioning, commercial objectives, and market opportunities.
• Translate complex financial insights into compelling, audience-centric thought leadership and digital assets.
• Identify timely private markets themes informed by market dynamics, news cycles, investor sentiment, and emerging industry trends.
• Lead both planned and rapid-response platform, fund, and brand-related content initiatives.
• Produce and edit high-quality multi-format content in partnership with investment teams and senior leaders, including articles, commentaries, videos, and podcasts.
• Drive digital content and experience strategy across owned and earned marketing channels.
• Track content performance using engagement analytics, digital metrics, and stakeholder feedback.

Senior Private Markets Content Strategy – Digital Experience

• Manage end-to-end product content syndication through Syndigo and related platforms
• Serve as the primary administrator and subject matter expert for Syndigo, ensuring accurate and timely content distribution across retailer networks
• Maintain and optimize product detail pages across retailer ecommerce websites, including Amazon, Walmart, Target, Kroger, Instacart, and other retailer platforms
• Monitor content health, completeness, publication status, and retailer compliance across supported channels
• Identify and resolve content errors, missing attributes, image issues, taxonomy challenges, and retailer content rejections
• Coordinate product launches, seasonal updates, packaging changes, and content refresh initiatives
• Develop and maintain scalable workflows, governance standards, and quality assurance processes to support future client growth
• Partner closely with Amsive’s SEO team to develop product detail page optimization strategies that improve product discoverability across retailer search environments
• Optimize product titles, descriptions, key features, attributes, metadata, taxonomy, and rich media content to maximize organic visibility and conversion
• Conduct keyword research and competitive analyses to identify opportunities for improved search performance and content enhancement
• Implement SEO-informed content recommendations while balancing retailer requirements, brand guidelines, and shopper experience
• Collaborate on testing initiatives to evaluate the impact of content changes on search visibility, engagement, and sales performance
• Stay current on retailer search algorithms, ecommerce SEO trends, and digital shelf best practices
• Manage product attributes, specifications, imagery, videos, enhanced content assets, and taxonomy structures within Syndigo
• Partner with client stakeholders to collect, validate, and organize product information prior to syndication
• Ensure data quality, consistency, and governance standards across product content
• Establish documentation, training materials, and best practices for ongoing content management
• Work closely with SEO, Retail Media, Analytics, Creative, Content Strategy, and Client Services teams to align digital shelf strategies with broader marketing initiatives
• Partner with Retail Media teams to ensure product detail page content supports paid media efficiency, conversion, and ROAS objectives
• Collaborate with Analytics teams to measure the impact of content quality, search visibility, and shopper engagement
• Conduct regular calls with key retailers to review performance, identify opportunities, and ensure the latest innovations and best practices are being utilized
• Support integrated commerce planning initiatives by providing digital shelf expertise and recommendations
• Participate in client presentations, strategic planning sessions, and business reviews
• Monitor digital shelf performance, content quality, compliance, and search visibility metrics
• Develop recurring reports and dashboards highlighting content health, syndication status, product detail page quality, and optimization opportunities
• Identify trends, risks, and opportunities to improve product discoverability and conversion performance
• Provide actionable recommendations based on retailer performance data, competitive insights, and digital shelf analytics
• Serve as a trusted advisor to client stakeholders on digital shelf strategy, ecommerce content management, and retailer best practices
• Build strong client relationships through proactive communication and strategic recommendations
• Support new business opportunities and onboarding efforts for future digital shelf engagements
• Help establish Amsive’s digital shelf center of excellence and best practices framework.

Digital Shelf, E-Commerce Content Manager

• Define and lead the enterprise email and marketing automation strategy
• Serve as the primary business owner for the Marketing Automation Platform (MAP)
• Manage a hybrid team of onshore strategic leads and offshore execution resources
• Maintain a high-quality, governed channel by overseeing quality standards
• Partner across MCD to design and support integrated client journeys
• Act as the channel’s data lead, establishing KPIs for engagement and conversion
• Collaborate closely with MCD practice leads to translate business goals
• Work beyond MCD with Tech and Innovation teams to align email automation roadmap
• Implement and enforce scalable templates, workflows, and quality-control processes
• Serve as direct supervisor and mentor to direct reports

Senior Manager – Digital Experience, Email

• Lead the strategic vision and day-to-day operations for the firm’s digital properties
• Serve as the primary business owner for the Content Management System (CMS) and related web technologies
• Direct onshore UX/UI designers and offshore development teams
• Responsible for the overall health, accessibility, and performance of digital platforms
• Design and optimize web-based client journeys
• Lead the analytics strategy for the web
• Partner across Marketing and Business Development organization
• Collaborate with Tech, IT, and external agencies on the long-term digital roadmap
• Manage the governance framework for web updates
• Serve as direct supervisor and mentor to direct reports

Senior Manager, Digital Experience – Web

• Lead performance analytics and reporting for our Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools in Looker, Tableau, or Power BI • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Develop and maintain data models, calculated fields, KPI definitions, and reporting logic • Analyze Amazon marketplace performance, including advertising efficiency, conversion trends, keyword and ASIN performance, pricing, and inventory-related impacts • Monitor core marketplace KPIs such as ROAS, CVR, CTR, CPC, sales, traffic, and category performance • Identify performance issues, trends, and optimization opportunities across campaigns and product portfolios • Build forecasts, variance analyses, and performance recaps to support budget and strategy decisions • Create customer-ready reporting, scorecards, and QBR materials that translate data into clear business recommendations • Partner with marketing, account management, content, and analytics teams to ensure reporting alignment and actionable insights

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