E-commerce, Customer Experience Specialist

Nordic Knots

E-commerce & Customer Experience Specialist at Nordic Knots in New York. Advising customers on interior design choices and managing e-commerce operations.

Posted 6/19/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Advise and guide customers on interior design choices and product selections via email, chat, or phone
Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets
Manage returns, process refunds, and support logistical needs across the shopping journey
Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance
Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects

Requirements

What you’ll need

Degree in Interior Design or a related field
Professional experience in interior design and customer advisory roles
Native-level fluency in English with excellent written communication skills
Previous experience working in customer service, e-commerce, or client-facing roles
Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once
Proactive, adaptable, and energized by working in a fast-paced, start-up environment
Zendesk experience is a plus
Fluent in French is a plus

Benefits

Comp & perks

Company sponsored medical plan (100% medical coverage)
15 days paid Vacation every 12 months starting (20 days after 2 years of Service)
Njord Knots 401(k) retirement plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

interior designcustomer advisoryorder managementinventory managemente-commerce operationsrefund processinglogistical supportcustomer satisfaction follow-upsprocess improvements

Soft Skills

written communicationorganizational skillsdetail-orientedmultitaskingproactiveadaptablecustomer serviceclient-facing

Certifications

degree in Interior Design