Nordic Knots

Ecommerce

• Advise and guide customers on interior design choices and product selections via email, chat, or phone
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets
• Manage returns, process refunds, and support logistical needs across the shopping journey
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects

E-commerce, Customer Experience Specialist