Nordic Knots

Operations

• Oversee daily running of the office: facilities and workplace well-being.
• Coordinate and maintain relationships with office suppliers.
• Drive initiatives that strengthen team culture, plan events and team-building for Stockholm and US teams.
• Support onboarding of new employees.
• Book travel, hotels, and logistics for team and management.
• Support finance with light administration: expenses, invoices, simpler transactions, and office budget follow-up.
• Respond to incoming customer inquiries via email and/or chat (level 1) and register and follow up cases in support tool.
• Compile recurring questions and contribute to FAQs and customer guides; escalate complex issues to appropriate teams.

Office Operations Coordinator

Sales

• Build and grow relationships with PRO clients (interior designers, architects, decorators, developers) through the New York flagship.
• Drive growth through new trade account sign-ups, personalized consultations, and ongoing client relationship management.
• Support the Sales Director in refining trade sales processes, from onboarding to loyalty-building activities.
• Introduce new collections to trade clients and make each launch a flagship moment.
• Represent Nordic Knots at local trade events, appointments, and in-store activations.
• Act as a brand ambassador on the sales floor, delivering excellent client experience to new and existing trade clients.
• Provide expert guidance on rugs, curtains, and textiles, assisting clients with product selection, customization, and design recommendations.
• Convert sales through in-store and virtual consultations, follow-ups, and quoting; achieve and exceed store sales targets.
• Partner with PRO, Retail, and CX teams to deliver a seamless omnichannel client experience and share client insights with sales, marketing, and design teams.

Office Operations Coordinator

Sales and Retail Manager