E-Commerce Operations Assistant

The Hello Team

E-Commerce Operations Assistant supporting daily operations of an online business by managing product listings and customer support. Involves collaboration across various e-commerce platforms.

Posted 6/9/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create, optimize, and maintain product listings across various e-commerce platforms
Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed
Assist with social media marketing initiatives, including TikTok advertising campaigns
Manage and optimize advertisements on Amazon and other online marketplaces
Handle customer inquiries and provide customer support
Assist with packaging projects and product improvement initiatives
Manage returns, resolve customer issues, and help improve customer satisfaction
Perform other duties related to the position as assigned

Requirements

What you’ll need

Proficient level of English (written and spoken)
Excellent professional and communication skills
Experience with Amazon, Shopify, Walmart Marketplace, or similar platforms
Familiarity with AI tools is preferred
Experience in e-commerce, operations, administrative support or related roles
Experience utilizing reporting tools such as Excel, Google Sheets, Shopify, and Amazon reports is preferred
Strong organizational, time-management, and multitasking skills
Detail-oriented with strong accountability, problem-solving, and critical-thinking skills
Previous e-commerce, online retail, or marketplace experience preferred
Proven ability to meet deadlines consistently in a fast-paced environment
Comfortable working within structured processes and established workflows
Ability to quickly learn new systems, software, and workflows
Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours

Benefits

Comp & perks

100% remote work
Full-time position with 40 hours weekly
Great work environment with potential for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commercesocial media marketingadvertisingcustomer supportreporting toolsAI toolsproduct improvementproblem-solvingcritical thinkingmultitasking

Soft Skills

communication skillsorganizational skillstime managementdetail-orientedaccountabilityadaptabilityself-motivatedpositive attitudeability to meet deadlinesability to learn quickly