Ecommerce

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Own and oversee the overarching content strategy for the private investing platform, including venture capital and private credit strategies.
• Develop and execute integrated content plans aligned with fundraising priorities, brand positioning, commercial objectives, and market opportunities.
• Translate complex financial insights into compelling, audience-centric thought leadership and digital assets.
• Identify timely private markets themes informed by market dynamics, news cycles, investor sentiment, and emerging industry trends.
• Lead both planned and rapid-response platform, fund, and brand-related content initiatives.
• Produce and edit high-quality multi-format content in partnership with investment teams and senior leaders, including articles, commentaries, videos, and podcasts.
• Drive digital content and experience strategy across owned and earned marketing channels.
• Track content performance using engagement analytics, digital metrics, and stakeholder feedback.

Senior Private Markets Content Strategy – Digital Experience

• You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations.
• As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders.
• You’ll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships.

Senior Manager, Ecommerce Platforms – Operations

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Develop and maintain ecommerce storefronts using HTML5, CSS3, and modern vanilla JavaScript (ES6+)
• Write efficient server-side logic using Miva Template Language (MVT)
• Build and support integrations with external systems (REST/SOAP APIs, ERPs, CRMs, etc.)
• Act as the technical bridge between client storefronts and their broader business ecosystem
• Troubleshoot and resolve frontend, backend, and configuration issues across platforms
• Optimize performance, SEO, accessibility, and conversion
• Implement merchandising strategies, personalization, promotions, and optimized purchase flows

Web Developer – Ecommerce

• Define and own the digital experience product vision for CWS applications supporting maintenance and janitorial services
• Develop and maintain a clear product roadmap aligned with CWS business strategy and operational priorities
• Identify opportunities to standardize and modernize applications to support scalable service delivery across U.S. accounts
• Collaborate closely with the C&W Services Data team to optimize data collection, management, and the delivery of actionable insights that support business objectives
• Oversee the end-to-end applications ecosystem supporting work management and preventive maintenance, janitorial inspections, workforce enablement, operational performance reporting, and client dashboards
• Ensure strong integration and alignment across enterprise platforms, operational systems, and third-party technologies
• Establish consistent digital standards and workflows aligned to CWS’s self-perform operating model
• Develop scalable implementation frameworks to support new client onboarding and account expansion
• Translate digital capabilities into clear value propositions for client engagements
• Lead cross-functional collaboration across Engineering, Design, Data & Analytics, Operations, and Change Management
• Monitor product performance and user feedback to drive continuous improvement

Senior Digital Experience Product Manager

• Own daily ecommerce operational performance across the end-to-end customer journey, including site availability and performance, checkout and payment processing, inventory availability, order fulfillment, delivery, and post-purchase experience.
• Ensure operational readiness for promotions, launches, and campaigns by coordinating inventory, site performance, and fulfillment capabilities.
• Lead incident response for ecommerce disruptions, including customer impact assessment, cross-functional coordination, and root cause analysis.
• Continuously identify and eliminate customer friction to improve conversion, satisfaction, and retention.
• Act as the operational hub between Technology, Product, Marketing, Merchandising, Supply Chain, Customer Support, and Finance to ensure a consistent, frictionless customer experience.
• Track and report on VoC-driven improvements and their impact on ecommerce KPIs.

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