Ecommerce

• Support the retail team in driving growth across key retail accounts: Walmart and Target digital businesses
• Lead day-to-day management of eCommerce operations, sales performance, forecasting, promotional execution, and digital business analytics while identifying opportunities to improve sales, profitability, and operational effectiveness
• Partner closely with retailer contacts and cross-functional teams across beauty and wellness brands to ensure successful execution of digital commerce initiatives
• Analyze business performance trends and develop actionable recommendations to improve sales, traffic, conversion, and operational metrics
• Own digital shelf excellence including content quality, search optimization, ratings & reviews, assortment health, and conversion performance
• Manage execution of promotional programs, seasonal events, and assortment changes across retailer platforms

eCommerce Sales Manager, Retail

• Own brand.com revenue, contribution margin, and sales growth targets across the RGB portfolio.
• Translate customer journey, merchandising, and marketing strategies into measurable commercial outcomes.
• Evaluate and prioritize growth opportunities across new brands, new geographies, and new customer segments.
• Develop and own brand.com revenue plans and forecasts, and partner with Finance and eCommerce leadership to recommend and support investment proposals tied to brand.com performance.
• Act as the commercial authority and decision-maker for brand.com commercial performance and prioritization.
• Drive sustained year-over-year growth while building scalable capabilities that support long-term portfolio expansion.
• Own the end-to-end customer journey across all RGB brand.com sites.
• Establish and lead a conversion optimization roadmap grounded in data, testing, and customer behavior insights.
• Lead onsite merchandising strategy as a conversion and confidence-building tool.
• Partner with Brand and Creative teams to translate seasonal strategies into commercially optimized onsite experiences.
• Continuously evolve onsite storytelling and merchandising to reflect relevant cultural, seasonal, customer trends and emerging consumer behaviors.
• Partner closely with eCommerce Marketing to ensure traffic acquisition efforts convert efficiently.
• Maintain accountability for brand.com demand forecasting as a commercial input to support revenue growth, customer demand, and conversion-driven initiatives.
• Lead Brand.com strategy across a multi-brand portfolio, flexing approach by brand maturity, customer base and market dynamics.
• Lead, coach, and develop a high-performing ecommerce team.

Director, Global Brand.com Ecommerce & Revenue

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Own the day-to-day operational integrity of the Go Ahead Tours website within CMS
• Execute content updates accurately and efficiently, ensuring all fields, components, and modules are correctly configured
• Manage and maintain page templates — ensuring template integrity across all instances when templates are updated or new ones are introduced
• QA all content deployments prior to publish, validating against brand, accuracy, and functional standards
• Identify and escalate CMS bugs or template inconsistencies to the Engineering team with clear, structured documentation
• Perform pre-launch and post-launch quality assurance for all website updates, ensuring content, functionality, tracking, and user experience meet established standards
• Monitor overall website operational health through regular audits and automated reporting
• Identify broken experiences, content inconsistencies, rendering issues, and technical anomalies before customers encounter them
• Coordinate resolution with Engineering, SEO, Product, and Marketing teams
• Maintain operational dashboards and issue logs to ensure visibility into recurring trends
• Build and configure lead capture forms according to established specifications, naming conventions, and targeting rules
• Ensure QA on all forms prior to launch against a defined compliance checklist, ensuring accuracy of copy, targeting logic, display rules, and tracking parameters
• Monitor form performance post-launch, tracking key metrics (submission rate, conversion rate, display frequency) and surfacing anomalies
• Maintain organized records of all active forms, including naming, configuration, and performance history
• Continuously identify opportunities to improve operational efficiency, quality, and scalability
• Develop repeatable workflows and checklists that reduce errors and increase consistency
• Champion operational best practices across website management processes
• Contribute to continuous improvement initiatives that enhance website operations
• Execute QA for all new tour launches, cross-referencing CMS page configuration against product attribute requirements and flagging mismatches
• Conduct recurring content compliance audits to ensure all pages meet brand, SEO, and legal standards — including meta field population, alt text, and structured data
• Monitor and maintain CA (Canadian) market content, ensuring correct domain-specific content is applied and regulatory standards are maintained
• Flag content governance issues proactively rather than waiting for them to surface through other channels
• Maintain the accuracy and currency of the on-site search index
• Identify and correct indexing errors or outdated entries as part of a regular audit process
• Coordinate with Web Merchandising on tour launches, retirements, and naming changes that affect search
• Serve as the operational hub for inbound content update requests from cross-functional teams including Copy, Creative, Product, and Marketing
• Manage intake, scheduling, and deployment of content updates, ensuring nothing falls through the cracks
• Communicate clearly with stakeholders about timelines, dependencies, and status
• Participate in release readiness activities, validating website changes before production deployment
• Support deployment checklists and rollback validation when necessary
• Regularly review performance data for owned areas — including form performance, page health metrics, and template engagement — to identify trends and anomalies
• Use GA4 and other reporting tools to answer operational questions: Is this form converting? Is this page template underperforming? Are redirects functioning correctly?
• Surface insights and flag issues proactively to the team; escalate findings that require strategic input
• Approach data as a tool for continuous improvement, not just reporting
• Maintain operational documentation, publishing standards, QA checklists, and CMS best practices
• Continuously improve documentation to support scalability and consistency
• Identify opportunities to automate repetitive operational workflows

E-Commerce Operations Specialist

• Management of SAP RISE managed infrastructure: Collaborate with business teams, SAP ECS and IT cross-functional teams to design and optimize the SAP portfolio of cloud-based software and services
• Ensure scalability, high availability, and performance of SAP systems are deployed as project deliverable and planned for longer term sustainability of support and operations
• BASIS Administration: Aligning with SAP ECS Roles and Responsibilities, oversee and manage the BASIS support activities, including system provisioning, version/patch management, transport management, and performance monitoring
• Manage transformation project deliverables with the systems integrator along with defining strategies around managing SAP applications in both private and public cloud
• Establish metrics to monitor system health, problem resolution, and implement security measures
• Security and Compliance: Develop and enforce SAP security policies, access controls, and authorization mechanisms
• Working with project System Integrator, develop user roles, authorization and user access/provisioning processes aligned to best practices and security policies
• Conduct regular security assessments, vulnerability scans, and risk assessments
• Collaborate with compliance teams to ensure adherence to industry standards and regulations
• Solution Architecture: Work closely with business stakeholders to understand requirements and translate them into SAP architectural solutions
• Design end-to-end solutions that align with business goals, considering scalability, maintainability, and security
• Evaluate and recommend SAP modules, components, and integration patterns
• Technical Leadership: Provide technical guidance to project teams, developers, and administrators
• Mentor junior team members and foster knowledge sharing
• Stay updated on SAP trends, best practices, and emerging technologies
• Collaboration and Communication: Collaborate with cross-functional teams, including developers, functional consultants, and project managers
• Communicate effectively with stakeholders, presenting architectural proposals and justifications

Digital Experience Manager

• Serve as the primary steward of the Exostar brand, ensuring consistency across all internal and external communications
• Maintain and evolve brand standards, visual identity systems, templates, and creative guidelines
• Partner with marketing leadership to strengthen brand positioning and market differentiation
• Improve website usability, navigation, accessibility, and overall customer engagement
• Develop user journeys, information architecture recommendations, wireframes, and prototypes
• Lead UX/UI strategy and best practices across digital properties
• Create and oversee high-quality digital and print assets that support corporate marketing, product marketing, events, sales enablement, and executive communications
• Monitor emerging trends in digital design, accessibility, user experience, and customer engagement
• Help define the long-term roadmap for digital experience and brand evolution

Senior Brand & Digital Experience Designer

• Design, scope, and implement cutting-edge solutions using a mix of technologies.
• Enhance the platform to boost performance, usability, and scalability.
• Collaborate closely with Design and Product stakeholders to ensure we are building the right solutions to the right problems
• Identify high-impact opportunities with your team and turn them into reality.
• Be an awesome teammate who’s all in on collaboration and collective success.
• Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.

Senior Software Engineer, Fullstack – Ecommerce

• Own the strategy, alignment, and continuous improvement of the Asset Servicing client digital journey
• Champion a client-centric digital approach to engagement, advice, and growth
• Define problems clearly before advancing solutions, ensuring teams are aligned on client needs, business goals, constraints, and success measures
• Define intended outcomes and translate them into actionable strategies in collaboration with digital solutions and UX practices, sequencing initiatives across platforms
• Identify where clients need shared capabilities versus differentiated digital experiences across segments, products, or channels
• Partner with business stakeholders to clarify objectives, identify root problems, and align execution with client needs
• Communicate client digital journey priorities through consolidated milestones, decision frameworks, problem statements, and executive updates that make direction, tradeoffs, and success measures clear
• Drive increased utilization, effectiveness, and adoption of our digital platforms

Senior Product Manager, Client Digital Experience

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Own and oversee the overarching content strategy for the private investing platform, including venture capital and private credit strategies.
• Develop and execute integrated content plans aligned with fundraising priorities, brand positioning, commercial objectives, and market opportunities.
• Translate complex financial insights into compelling, audience-centric thought leadership and digital assets.
• Identify timely private markets themes informed by market dynamics, news cycles, investor sentiment, and emerging industry trends.
• Lead both planned and rapid-response platform, fund, and brand-related content initiatives.
• Produce and edit high-quality multi-format content in partnership with investment teams and senior leaders, including articles, commentaries, videos, and podcasts.
• Drive digital content and experience strategy across owned and earned marketing channels.
• Track content performance using engagement analytics, digital metrics, and stakeholder feedback.

Senior Private Markets Content Strategy – Digital Experience

• You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations.
• As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders.
• You’ll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships.

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