Senior Manager, Ecommerce Platforms – Operations

SimpliSafe

AI-native systems leader for Ecommerce platforms as SimpliSafe, driving technical strategy and governance in operations. Leading teams and optimizing productivity through AI workflows and automation.

Posted 5/28/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $164,200 - $240,800 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

You'll be our AI-native systems leader for Ecommerce platforms, owning the technical strategy, governance, and day-to-day operations of the platform portfolio that powers experimentation, personalization, and site operations.
As the team's systems architect, you'll design resilient event and identity models, integration patterns, and production data flows that scale while enabling rapid, safe experimentation. You'll lead a small platform team, set the roadmap, and partner across Growth, Engineering, Strategic Delivery, Analytics, Acquisition, and other cross-functional stakeholders.
You’ll prototype and operationalize AI workflows and agentic automations that make the entire team faster and more efficient. You'll also own platform governance, runbooks, SLAs, and vendor relationships.

Requirements

What you’ll need

6+ years of experience in MarTech, analytics, or platform operations, with demonstrated ownership of enterprise marketing/ecommerce platforms; 3+ years of people leadership or equivalent technical leadership.
Track record owning or architecting a MarTech/analytics stack (event/data layer, CDP, tag management, experimentation/personalization platforms, session replay, or similar tools).
Strong technical skills: proficiency with event instrumentation and tagging (Google Tag Manager), CDPs (Rudderstack or similar), APIs, and data pipelines; fluent with SQL and comfortable working with engineers on data modeling.
Experience with mature experimentation and personalization programs preferred.
Practical experience designing and operationalizing AI workflows or automation.
Proven experience managing vendor relationships, defining platform governance, and implementing SLAs, runbooks, and governance processes.
Excellent cross-functional communication and stakeholder management skills — capable of translating technical tradeoffs to business partners and leading collaborative roadmaps.
Strong judgment around privacy, data governance, and security requirements (e.g., GDPR/CCPA implications for tracking and personalization).
Passion for experimentation, operational rigor, and building systems that make teams faster and more autonomous.

Benefits

Comp & perks

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home.
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event instrumentationtaggingGoogle Tag ManagerCDPRudderstackAPIsdata pipelinesSQLdata modelingAI workflows

Soft Skills

people leadershipcross-functional communicationstakeholder managementcollaborative roadmapsjudgmentoperational rigorpassion for experimentationtranslating technical tradeoffs