Ecommerce

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Develop and maintain ecommerce storefronts using HTML5, CSS3, and modern vanilla JavaScript (ES6+)
• Write efficient server-side logic using Miva Template Language (MVT)
• Build and support integrations with external systems (REST/SOAP APIs, ERPs, CRMs, etc.)
• Act as the technical bridge between client storefronts and their broader business ecosystem
• Troubleshoot and resolve frontend, backend, and configuration issues across platforms
• Optimize performance, SEO, accessibility, and conversion
• Implement merchandising strategies, personalization, promotions, and optimized purchase flows

Web Developer – Ecommerce

• Own end ‑ to ‑ end performance reporting for Amazon and Chewy, including sales, share, traffic, conversion, AOV, availability, and profitability.
• Track and diagnose drivers of performance related to pricing, promotions, Subscribe & Save, auto ‑ ship, assortment, and content quality.
• Translate data into actionable insights and recommendations for E ‑ Commerce, Marketing, and Sales leadership.
• Build and maintain dashboards using internal BI tools and marketplace data sources to analyze SKU ‑ and ASIN ‑ level performance across portfolio for optimization.
• Identify growth opportunities within the pet category, including lifecycle feeding, pet parent repeat behavior, and cross ‑ sell opportunities.

E-Commerce Data, Consumer Insights Manager

• Own the end ‑ to ‑ end retail media strategy across priority retail partners with primary focus on Amazon, Chewy and specialty retailers.
• Manage planning, activation, optimization, and performance reporting for on ‑ site and off ‑ site retail media programs.
• Define investment strategy, budgets, and KPIs to maximize ROAS, sales lift, NTB and share of voice.
• Ensure best ‑ in ‑ class product detail pages (PDPs), including SEO, imagery, copy, A+ content, and brand store experiences.
• Build, lead, and mentor a high ‑ performing retail media and merchandising team.

Director of E-Commerce, Retail Media, Merchandising

• Spearhead the global eCommerce engine, driving demand generation and conversion strategies to scale recurring subscription revenue.
• Revolutionize our partner ecosystem by building and optimizing a global Marketing Development Fund (MDF) program that empowers partners to drive high-volume sell-through.
• Lead and mentor a high-performing international team of marketing managers, ensuring global strategies are executed with local precision across diverse regions.
• Partner with executive leadership across Sales, Product, and Finance to align marketing investments with regional revenue goals and long-term business growth.
• Drive continuous digital innovation through journey mapping and experimentation to create a frictionless, personalized experience for the modern B2B buyer.

Director of eCommerce, Channel Marketing

• Act as a senior technical SME for Aternity Digital Experience solutions across SaaS and hybrid environments
• Lead complex Aternity engagements including EUE deployments, advanced dashboards, alerting, and cross-domain analysis
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models
• Resolve high-complexity issues requiring deep EUE platform, performance, and experience-analytics expertise
• Champion the business value of Riverbed solutions through visibility, and business outcomes
• Analyze customer IT organizations, requirements, and processes to drive adoption and utilization of Riverbed solutions and maximize ROI and business value
• Deliver Aternity primarily in SaaS operating models, ensuring stability, scalability, and operational readiness
• Guide customers on DEX operating models, SaaS best practices, and long-term adoption strategies
• Translate business and IT objectives into measurable experience and productivity outcomes
• Own transition planning from a DEX and platform perspective, including architecture, sequencing, risks, and dependencies
• Ability to engage credibly with senior customer stakeholders
• Lead or support on-prem to SaaS transitions for Aternity customers, particularly in regulated or secured environments
• Partner with security, engineering, and delivery teams to ensure transitions are completed smoothly and securely
• Lead customer workshops covering DEX strategy, SaaS architecture, migration readiness, and success criteria

Senior Performance Consultant – Digital Experience, SaaS Transitions

• Lead the development of the digital strategy and roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
• Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases
• Lead customer communications across the Transamerica businesses, driving improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence.
• Work with marketing leadership to translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
• Responsible for continued education/advocacy of digital experience goals, strategy, and initiatives to senior leadership
• Partner cross-functionally and across the CX & Marketing Center of Excellence, including UX, CX Insights, Marketing, and Savings & Investments digital experience to ensure continued coordination and collaboration across related initiatives.
• Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
• Strategically align with relevant technical teams in ongoing development and testing work across various properties.
• Lead large scale projects and cross-divisional collaborations.
• Manage, coach and mentor staff; provide career development and training opportunities.
• Approve and manage budgeting, resource planning and prioritization.

Senior Director, Digital Experience

• Define and lead Direct to Consumer (DTC) eCommerce data strategy, aligning digital analytics with growth, customer acquisition, and revenue objectives.
• Drive profitable growth by linking marketing spend, merchandising decisions, and customer behavior to Lifetime Value (LTV), margin and retention.
• Establish advanced marketing frameworks, Marketing Mix Modeling (MMM), Multi-Touch Attribution (MTA) incrementality to optimize marketplace performance.
• Shape customer lifecycle strategy through cohort analysis, segmentation, and personalization across acquisition, conversion and retention.
• Develop forecasting and predictive models to support demand planning, inventory strategy and revenue growth.
• Partner with leadership to influence pricing, promotional strategy, and digital investment decisions.
• Identify and implement new tools and technologies to enhance digital analytics and personalization capabilities.
• Oversee end-to-end DTC funnel performance, including homepage, category pages, Product Detail Pages (PDPs), cart, and checkout optimization.
• Manage digital experimentation strategy, including A/B and multivariant testing, to improve conversion rate and Average Order Value (AOV).
• Oversee acquisition performance across paid media, Search Engine Optimization (SEO), email, SMS, and affiliate channels.
• Ensure robust data collection, tagging, and governance across analytics platforms and tools.
• Develop and maintain executive dashboards with consistent key performance indicators (KPIs) across channels and campaigns.
• Drive cross-functional alignment across marketing, merchandising, operations, and technology teams to execute data-driven initiatives.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.

Lead eCommerce Analyst

• Assume ownership of our Orders product roadmap and E-Commerce Playbook, becoming the trusted expert on how Orders flow from external systems into BillingPlatform.
• Develop a deep understanding of customer personas and order workflows, ensuring that our products solve meaningful, real-world problems.
• Analyze product usage, customer feedback, and market signals to identify and prioritize high-impact opportunities for billing innovation.
• Partner with Product leadership to define, prioritize, and maintain the Orders roadmap, translating insights into actionable initiatives with clear success metrics.
• Collaborate with UX Design to make complex commerce workflows feel intuitive and with Engineering to ensure our platform remains scalable and performant.
• Write clear, outcome-oriented product requirements and partner with engineering to deliver functionality that improves the value customers realize from the platform.
• Serve as the dedicated Product Owner for an engineering squad, ensuring a constant flow of high-quality, AI-collaborated, well-defined workflows and user experiences for every sprint.
• Lead readiness and go-to-market execution, including documentation, field enablement, and marketing collaboration for successful launches.
• Validate and demonstrate new functionality, ensuring releases satisfy the original product intent and customer expectations.
• Represent BillingPlatform’s Billing capabilities in executive demos, customer briefings, and strategic opportunities.
• Perform competitive analysis and market intelligence around order-to-cash functionality.

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