Ecommerce

• Own help desk operations for Digital Experience while identifying approaches to maximize efficiency on intake and triage.
• Review, investigate, plan through, and resolve tier-3 level technical issues escalated from members.
• Serve as a key contributor in identifying, troubleshooting, and supporting the resolution of issues related to member-facing digital services.
• Support and advance departmental releases with Quality Assurance validation.
• Effectively support competing departmental priorities, while balancing day-to-day business operations.
• Maintain clear tracking and scripting for quality assurance on bug remediation and release testing.
• Collaborate and create internal release materials for visibility and peer support.
• Support Release calendar for platform, iOS, and Android changes. Undertake testing and validation across teams and provide quality assurance.
• Play an external-facing role reviewing and responding to App Store comments.
• Monitor the system’s uptime and performanceprepare written and verbal communications of system outages, and disseminate degradation of services to staff and management.
• Monitor, track, and report on all member and staff impacts regarding Digital Banking, including NPS/NES survey data from members and seek additional areas of the platform to provide augmentations and enhancements.
• Enhance digital experience by supporting project development, implementation, and iterative enhancements.
• Optimize quality assurance through automation and efficiency where possible.
• Perform other duties as assigned from time to time.

Digital Experience Analyst

• Executes creative strategy and marketing campaigns for eCommerce across the BU
• Partners with media planning for campaigns, ensures brand consistency, and leads test-learn-scale initiatives
• Leads strategic initiatives/projects to advance the BU's eCommerce BX agenda
• Develops best practices for PDP content, retail media, and creative assets; maintains brand consistency across platforms
• Partners with Commercial, Insights, and Customer teams to translate insights into briefs and creative
• Coaches and develops the Performance Marketing Associate Manager

Brand Experience Manager – eCommerce

• Delivers analytics/KPIs (dashboards, spend optimization, etc.) to support decision-making
• Monitors daily sales, traffic, conversion, cost per qualified session, share, and media efficiency; flags risks and opportunities
• Optimizes retail media and trade spend ROI in partnership with Media and Agency partners
• Builds and maintains test-and-learn measurement frameworks; translates results into recommendations
• Partners with IT, Data Science, and Insights to ensure clean, integrated data and reliable dashboards

Associate Manager – Performance Marketing, eCommerce

• Collaborate with a Product Manager peer to ensure project success.
• Facilitate regular meetings with partner teams for problem-solving.
• Achieve all project milestones based on the timeline.
• Prioritize team activities and drive resolution of project issues.
• Communicate project status to various partners, including senior leadership.
• Advise and carry out risk assessment and mitigation as needed.
• Maintain attention to detail while ensuring overall project progress.

Senior Ecommerce Product Manager

• Implement, test and maintain new user-facing functionality on our eCommerce platform
• Build scalable backend services and APIs that power our web applications
• Partner with other senior engineers to contribute to high level decisions about the architecture and design.
• Engage with Product Managers to make Jane's eCommerce storefront offerings sound, robust, and easy to use.
• Help communicate and implement best practices across the engineering team.
• Collaborate closely with Product Managers, Designers, and other Engineers through design reviews, feature planning, and code reviews.
• Identify and resolve performance bottlenecks.

Senior Software Engineer, eCommerce

• Develop and execute digital strategies aligned with brand objectives and business goals
• Serve as the primary point of contact for digital planning across media, web, email, and emerging platforms
• Design personalized content strategies to enhance engagement for HCPs and patients
• Embed digital best practices and innovation into brand planning, leveraging success across the organization
• Drive insight development and measurement frameworks (KPIs, learning agendas, reporting tools)
• Identify opportunities for digital health innovation and emerging technologies
• Collaborate with media partners and internal teams to optimize activations and audience targeting
• Provide strategic guidance on digital operations, capability development, and process optimization
• Ensure regulatory alignment and compliance across all digital initiatives
• Act as a business partner to therapeutic areas, integrating digital strategies into broader commercial plans

Digital Strategy Lead – Customer Experience, Digital & Media Strategy

• Lead agile eCommerce analytics practice
• Generate and distribute data and insights across eCommerce, retail, marketing, merchandising, finance and IT teams
• Implement and manage quantitative and qualitative digital analytics tool(s) to maintain data integrity
• Interpret data into broad themes and specific opportunities to increase digital revenue and customer satisfaction
• Establish standard and ad hoc reporting practices
• Provide directional guidance on subjects affecting omnichannel customer experience

E-Commerce Analyst

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Own the full P&L for Dutch’s ecommerce business
• Proactively identify the highest-value opportunities for product sales
• Define and evolve the product assortment strategy across both prescription and OTC categories
• Monitor market trends, competitor moves, and emerging product categories
• Partner deeply with Dutch's AI team to build a personalized product recommendation engine
• Lead the full reimagination of Dutch’s product storefront
• Own the merchandising strategy
• Manage the product catalog lifecycle
• Continuously scout for hot new products, emerging brands, and category innovations

Senior Product Manager, Ecommerce

• Own the performance and growth of the e-commerce business, accountable for revenue, conversion, and key growth metrics.
• Manage the B2B direct business for unmanaged salon accounts, driving acquisition, reorder, and retention through the online channel.
• Define and execute methods and terms for the professional/B2B channel (e.g., pricing tiers, eligibility, payment and ordering terms) in line with brand strategy.
• Track, analyze, and report on business performance, translating data into clear actions and prioritized opportunities.
• Build and manage the promotional calendar across consumer and B2B segments, aligned to revenue and margin goals.
• Develop offers, bundles, and incentives that grow revenue while protecting brand equity.
• Partner with merchandising and brand teams to ensure the right products and stories are featured at the right time.
• Lead strategic site optimization merchandising, navigation, landing pages, and conversion-rate optimization across the funnel.
• Identify and prioritize site improvements (UX, page speed, search, PDP/PLP experience) and partner with the e-com team to execute.
• Use testing and analytics to continuously improve the on-site experience for both consumer and professional audiences.
• Translate brand strategy into compelling on-site storytelling that drives engagement and conversion.
• Ensure the digital experience consistently reflects the premium, professional BELLAMI brand.
• Partner with creative and content teams to bring campaigns, launches, and seasonal moments to life online.
• Partner closely with the shared-resource e-commerce team to execute initiatives against ranked priorities and timelines.
• Coordinate across brand, creative, merchandising, trade/field, and operations to ensure aligned, well-resourced execution.
• Manage projects from concept through launch, keeping stakeholders informed and priorities clear.
• Advocate for the resources and roadmap needed to hit growth targets.

Growth Manager – eCommerce

• Account Management: Develop and grow relationships with customers to help generate new opportunities and ensure all customer demands are met
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers
• Sell Customer Propositions: Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs
• Promoting Customer Focus: Work collaboratively with colleagues to create executional plans to help meet customer and organization needs
• Marketing Execution: Execute marketing plan for specific products to help change customer behavior, driving adoption of product

Practice Experience Manager – Digital/SaaS Sales

• Own the full Shopify Plus storefront as a primary revenue channel, including site UX, merchandising, and conversion experience
• Partner with the Head of CRO on the on-site testing roadmap, executing winning variants, and supporting test design
• Partner with the creative team on landing pages, PDPs, and conversion-focused design
• Manage the Okendo review platform integration, on-site display, and syndication to marketplace listings
• Coordinate with the Sr Shopify Developer on dev queue priorities for site changes, integrations, and platform infrastructure
• Own mobile-first UX optimization, ensuring seamless shopping experiences across devices
• Develop and optimize AOV strategies through upsells, bundles, tiered discounts, GWP, and smart cart features
• Own the on-site promotional calendar and pricing execution, including seasonal promotions, flash sales, and bundle and subscription pricing experiments in coordination with the CGO and Director of Lifecycle
• Partner with the Director of Lifecycle on subscription customer journey, on-site retention messaging, and trial-to-repeat conversion
• Coordinate with product and supply chain partners on inventory positioning, seasonal merchandising, and stock-driven promotional windows
• Partner with product marketing on product positioning, launch merchandising, and portfolio strategy execution
• Oversee the Marketplace Manager in driving Amazon, Walmart, Target Plus, and TikTok Shop strategy, listing optimization, and revenue growth
• Oversee marketplace paid media, including Amazon Sponsored Products, Sponsored Brands, Sponsored Display, DSP, and Walmart Connect, with clear ACoS/TACoS targets and budget management
• Set marketplace KPIs and ensure brand consistency across all third-party storefronts
• Coordinate marketplace promotions, launches, and inventory positioning with the broader DTC strategy
• Ensure review syndication and brand asset consistency across all marketplace channels SEO and Organic Discoverability
• Oversee the SEO & GEO Content Strategist in driving blog content, organic search authority, and Generative Engine Optimization
• Partner with the content team on coordination between organic editorial content and SEO-driven content priorities
• Ensure on-site SEO architecture, schema markup, and technical SEO foundations support organic acquisition
• Track organic traffic, branded search lift, and AI search visibility as core success metrics
• Track on-site KPIs across Shopify analytics, Google Analytics, and CRM dashboards
• Partner with the analytics function on attribution, cohort analysis, and revenue forecasting
• Use Northbeam attribution data to inform on-site experience and merchandising decisions
• Build and present executive-level reporting on site performance, marketplace revenue, and SEO contribution
• Manage the SEO & GEO Content Strategist and Marketplace Manager, with the capacity to expand as the function scales
• Set performance expectations, KPIs, and development plans
• Foster a high-output, test-and-learn culture across all on-site and marketplace work
• Report to the CGO and operate as the on-site revenue and storefront authority within the growth organization
• Partner with the Head of CRO, Director of Lifecycle, and the analytics and performance marketing functions on the cross-functional work that drives on-site conversion and revenue
• Partner with the creative, product marketing, and content teams on web design, merchandising, and product launch execution
• Coordinate with the Sr Shopify Developer on Shopify Plus development priorities for site, integrations, and platform infrastructure

Director of E-Commerce – Health & Wellness

• Own and elevate the front-end user experience across Princess Polly's ecommerce sites and apps
• Lead UX strategy, driving conversion through design
• Partner closely with the development team, CRO agency, and broader ecommerce function
• Take ownership of the UX roadmap
• Create wireframes, user flows, and high-fidelity UI designs in Figma
• Develop mobile-first, conversion-focused experiences that drive engagement and sales across all devices
• Use analytics tools to identify user pain points and measure the impact of UX changes
• Lead A/B testing and experimentation strategy
• Champion accessibility standards and best-in-class design practices

UX Ecommerce Manager

• Serve as the primary steward of the Exostar brand, ensuring consistency across all internal and external communications
• Maintain and evolve brand standards, visual identity systems, templates, and creative guidelines
• Partner with marketing leadership to strengthen brand positioning and market differentiation
• Improve website usability, navigation, accessibility, and overall customer engagement
• Develop user journeys, information architecture recommendations, wireframes, and prototypes
• Lead UX/UI strategy and best practices across digital properties
• Create and oversee high-quality digital and print assets that support corporate marketing, product marketing, events, sales enablement, and executive communications
• Monitor emerging trends in digital design, accessibility, user experience, and customer engagement
• Help define the long-term roadmap for digital experience and brand evolution

Senior Brand & Digital Experience Designer

• Manage the firm’s flagship website (wsgr.com), which contains over 25,000 web pages, including bios for 1,100+ attorneys and other professionals.
• Continuously monitor, update, and review content to ensure compliance with Wilson Sonsini brand and style guidelines.
• Create new pages and work with RubyLaw to implement design modifications.
• Manage and continuously update the firm’s various microsites and blogs (e.g., Emerging Companies and Venture Capital microsite, Careers microsite, Data Advisor blog, Known Trends blog) with new content.
• Serve as the primary gatekeeper for RubyLaw, the firm’s website content management system, responsible for establishing global settings, managing users and access, and updating roles and passwords.
• Maintain the registration of the firm’s various website domain names.
• Troubleshoot any and all website-related technical issues to ensure an uninterrupted digital presence.
• Ensure website accessibility and take a proactive approach to compliance issues.
• Manage and update website content to align with SEO and GEO best practices, including researching and adding keywords and search terms most relevant to the firm’s content.
• Set up, install, and maintain Google analytics on all firm web platforms, run periodic reports, and monitor results for significant trends.

Digital Experience – Website Program Lead

• Develop and implement strategies to drive brand visibility, sales, margin, and conversion across Amazon
• Drive marketplace growth through product listing management, brand store experience, pricing strategies, content, advertising, and performance optimization
• Lead vendor management relationships and oversee operational performance and account health
• Monitor and improve digital shelf performance with the Ecomm Content Manager
• Build promotional calendars to maximize ROI and partner engagement
• Troubleshoot operational issues with Vendor Central
• Conduct competitive research and category analysis
• Collaborate with marketing to develop content enhancements and paid media campaigns

Ecommerce Account Manager

• Manage daily customer inquiries across multiple e-commerce platforms, including Amazon Buyer-Seller Messaging, Walmart, eBay, and other online marketplaces
• Maintain timely responses that meet marketplace service-level agreements and support account health and compliance requirements
• Serve as the primary point of contact for customer inquiries received through alternative channels, ensuring all communications are routed through established support processes
• Review and resolve complex customer issues, including warranty claims, replacement requests, partial refunds, and escalated disputes
• Monitor and respond to public product reviews and customer feedback to protect brand reputation and improve customer satisfaction
• Create and maintain customer education materials, FAQs, macro responses, and product guides to enhance the post-purchase experience and reduce return rates
• Troubleshoot product, application, and connectivity issues while coordinating with Customer Service, Product Management, Quality Control, and other internal teams as needed
• Coordinate product returns, warranty verification, fulfillment investigations, and return inventory tracking
• Develop and maintain standardized operating procedures (SOPs) for E-Commerce customer support processes
• Track recurring customer concerns, product defects, and application issues, and communicate findings to internal stakeholders and global headquarters to support continuous product improvement

E-Commerce Customer Support Specialist

• Support initiatives to improve advertising efficiency and return on investment (ROI)
• Analyze marketing campaigns and e-commerce performance to identify opportunities for improvement
• Support A/B testing for creatives, landing pages, and product listings
• Organize and maintain marketing data, documentation, and project files
• Help develop and optimize product detail pages (PDPs)
• Support the creation of marketing assets, including images and basic design materials
• Coordinate with external agencies and content creators on marketing initiatives

E-Commerce Marketing Operations Intern

• Manage the daily processing, validation, and posting of high-volume marketplace invoices in ERP, Dynamics 365 (D365)
• Lead and execute the department’s weekly invoicing close process to ensure all marketplace and storefront invoices are completed accurately
• Conduct routine audits of Amazon shipments and inventory movements
• File, track, and manage reimbursement claims through marketplace portals to recover lost revenue and maximize profitability
• Coordinate and audit product disbursements related to promotional samples, marketing partnerships, and gifting initiatives
• Maintain marketplace backend configurations, including tax settings, business licensing requirements, and product variant accuracy across third-party platforms
• Analyze marketplace data, including conversion rates, fee fluctuations, and competitor pricing, to identify trends and support strategic decision-making
• Track inventory levels and manage procurement for packaging materials, shipping supplies, product accessories, and office fulfillment items
• Serve as the primary E-Commerce representative for internal requests, including employee purchases and consumer product inquiries
• Process vendor payment requests and maintain detailed tracking of marketing expenditures against approved budgets

E-Commerce Sales Operations Specialist

• Maintains a personal relationship with Jesus Christ.
• Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise awareness of the needs of children.
• Understands Christ’s mandate to protect children and prioritizes child protection in all decision-making.
• Abides by Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
• Reports concerns of abuse, neglect, or exploitation and supports appropriate responses .
• Plans and executes upper ‑ funnel digital content and media initiatives that drive awareness, consideration , and downstream engagement.
• Owns day ‑ to ‑ day execution across assigned channels, including programmatic media, branded content placements, audio and CTV partnerships, affiliates, and digital podcast and influencer advertising efforts.
• Manages relationships with media platforms, publishers, and external partners to ensure effective placement, messaging alignment, and delivery against performance expectations.
• Collaborates with internal content and creative teams to ensure brand consistency and campaign alignment.
• Monitors channel performance using platform reporting, analytics, and defined KPIs.
• Executes ongoing optimization and testing to improve reach, efficiency, engagement, and contribution to full ‑ funnel outcomes.
• Analyzes campaign and channel performance to surface insights, support investment decisions, and recommend optimizations.
• Communicates performance trends, learnings, and recommendations clearly to cross ‑ functional stakeholders.
• Partners closely with Digital Marketing, Analytics, Creative, and Technology teams to integrate digital content and media efforts into broader campaigns, journeys, and activation plans.
• Applies and evolves best practices in digital content distribution, media execution, and performance measurement.
• Monitors emerging platforms, formats, and industry trends, sharing insights to improve channel effectiveness and team capability.

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