Digital Experience Analyst

First Entertainment Credit Union

Digital Experience Analyst enhancing digital member experience at First Entertainment Credit Union. Collaborating on digital initiatives to support and improve member-facing digital services.

Posted 7/23/2026full-timeHollywood • California • 🇺🇸 United StatesMid-LevelSenior💰 $35 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing digital member experiences and resolving technical issues while ensuring quality assurance and effective communication across teams. Proficient in optimizing operations and enhancing digital services in the banking and fintech sectors.

Highest-signal resume keywords

Digital Banking ExperienceQuality Assurance ValidationAgile MethodologiesHelpdesk ManagementProject Management Professional Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Issue ResolutionDigital Product SupportAutomation OptimizationScripting for Quality AssuranceFinancial Service Knowledge

Soft Skills

Effective CommunicationCollaborationProblem-Solving

Tools & Technologies

MS OfficeTicketing Management SystemsDigital Payment SolutionsMobile ApplicationsSelf-Service Portals

Certifications & Qualifications

Project Management Professional Certification

Industry Keywords

FintechSaaS SolutionsAgileScrumDigital Experience

Tech Stack

Tools & technologies

AndroidiOSPMP

About the role

Key responsibilities & impact

Own help desk operations for Digital Experience while identifying approaches to maximize efficiency on intake and triage.
Review, investigate, plan through, and resolve tier-3 level technical issues escalated from members.
Serve as a key contributor in identifying, troubleshooting, and supporting the resolution of issues related to member-facing digital services.
Support and advance departmental releases with Quality Assurance validation.
Effectively support competing departmental priorities, while balancing day-to-day business operations.
Maintain clear tracking and scripting for quality assurance on bug remediation and release testing.
Collaborate and create internal release materials for visibility and peer support.
Support Release calendar for platform, iOS, and Android changes. Undertake testing and validation across teams and provide quality assurance.
Play an external-facing role reviewing and responding to App Store comments.
Monitor the system’s uptime and performanceprepare written and verbal communications of system outages, and disseminate degradation of services to staff and management.
Monitor, track, and report on all member and staff impacts regarding Digital Banking, including NPS/NES survey data from members and seek additional areas of the platform to provide augmentations and enhancements.
Enhance digital experience by supporting project development, implementation, and iterative enhancements.
Optimize quality assurance through automation and efficiency where possible.
Perform other duties as assigned from time to time.

Requirements

What you’ll need

A GED or high school diploma required. A degree in Computer Science or relevant field preferred.
At least 5 years of experience in banking, with 3 years in digital member experience preferred.
Working knowledge of Agile or Scrum methodologies preferred.
Demonstrated experience supporting digital products, such as online banking platforms, mobile applications, account opening solutions, digital payments, chat and messaging tools, fintech integrations, self-service portals, or other customer-facing digital experiences highly preferred.
Prior Helpdesk or ticketing management and sprint planning experience preferred.
Experience with Digital Banking and other Fintech/Saas solutions preferred.
Working knowledge of financial service products, services, procedures, guidelines and regulations.
Effective communication skills across all levels of audience.
Proficiency in MS Office products and financial service core providers.
Project Management Professional Certification a plus.
Quality Assurance or Validation script development a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account First Entertainment Credit Union Website LinkedIn All Job Openings 201 - 500 employees Founded 1967 🏦 Banking 💸 Finance Banking
Finance First Entertainment Credit Union is a financial institution that serves entertainment professionals in Hollywood, California, and surrounding communities. It offers a variety of banking products and services, including personal and business accounts, loans, credit cards, and financial advisory services. The credit union emphasizes personalized service with options for video, phone, and in-branch appointments, aiming to make banking convenient and tailored to the unique needs of those in the entertainment industry. It also provides digital banking solutions and custom services like loans for union dues to accommodate the schedules and financial requirements of its members. Digital Experience Analyst Job not on LinkedIn 🔥 9 hours ago 🏢🏡 Hollywood – Hybrid 💵 $35 - $45 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own help desk operations for Digital Experience while identifying approaches to maximize efficiency on intake and triage.
Review, investigate, plan through, and resolve tier-3 level technical issues escalated from members.
Serve as a key contributor in identifying, troubleshooting, and supporting the resolution of issues related to member-facing digital services.
Support and advance departmental releases with Quality Assurance validation.
Effectively support competing departmental priorities, while balancing day-to-day business operations.
Maintain clear tracking and scripting for quality assurance on bug remediation and release testing.
Collaborate and create internal release materials for visibility and peer support.
Support Release calendar for platform, iOS, and Android changes. Undertake testing and validation across teams and provide quality assurance.
Play an external-facing role reviewing and responding to App Store comments.
Monitor the system’s uptime and performanceprepare written and verbal communications of system outages, and disseminate degradation of services to staff and management.
Monitor, track, and report on all member and staff impacts regarding Digital Banking, including NPS/NES survey data from members and seek additional areas of the platform to provide augmentations and enhancements.
Enhance digital experience by supporting project development, implementation, and iterative enhancements.
Optimize quality assurance through automation and efficiency where possible.
Perform other duties as assigned from time to time. 🎯 Requirements
A GED or high school diploma required. A degree in Computer Science or relevant field preferred.
At least 5 years of experience in banking, with 3 years in digital member experience preferred.
Working knowledge of Agile or Scrum methodologies preferred.
Demonstrated experience supporting digital products, such as online banking platforms, mobile applications, account opening solutions, digital payments, chat and messaging tools, fintech integrations, self-service portals, or other customer-facing digital experiences highly preferred.
Prior Helpdesk or ticketing management and sprint planning experience preferred.
Experience with Digital Banking and other Fintech/Saas solutions preferred.
Working knowledge of financial service products, services, procedures, guidelines and regulations.
Effective communication skills across all levels of audience.
Proficiency in MS Office products and financial service core providers.
Project Management Professional Certification a plus.
Quality Assurance or Validation script development a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs