First Entertainment Credit Union

People Operations

• Act as a sound partner to our people leaders and provide guidance on common employee relations matters, including participating in performance management discussions, conflict resolution, and policy interpretation
• Administer benefits and LOA programs, including FMLA and other statutory leave requirements
• Facilitate accommodations for employees with disabilities or medical conditions, ensuring compliance with ADA regulations
• Provide recruiting efforts, such as creating job descriptions, maintaining ATS, conducting intake meetings, candidate screening and facilitating the overall candidate journey until offer acceptance
• Maintain People Operations policies and procedures; regularly review content to ensure relevancy and make recommendations on revisions, as needed
• Prepare concise communications to deliver updates on People Operations program changes or launches while ensuring a consistent, reader centric voice
• Manage standard and recurring compliance obligations, such as 5500 filing, EEO-1 filing, California Pay Data reporting and industry-specific audits
• Educate and provide support to our teammates on general benefit administration as well other People Operations offerings
• Participate in key People Operations projects and implementation, including RFP, SOW, vendor management
• Play a critical role during Open Enrollment and New Hire Orientation
• Oversee workers' compensation claims and renewal process
• Act as a backup for payroll support when necessary
• Keep abreast on industry best practices or industry trends and make recommendations to leadership
• Perform other tasks as needed

People Operations Generalist – HRBP

Operations

• Review and process all daily CHECK21 and Share Draft Exception Reports.
• Review and process Affidavit of Forgeries and Cashier Check Stop Payments.
• Process Check21 in clearing, Returns, and Fed Adjustments as well as Chargeback items.
• Process On-Us exceptions and checks Clearing Differences.
• Handle Daily Institution Balancing and adheres to the End of Day Checklist.
• Create accurate Analysis Reports as delegated and updates OPS Monthly KPIs.
• Act as a liaison between the Credit Union, the FED, WESPAY to maintain relationships and resolve potential issues.
• Review, validate, approve, and process all incoming and outgoing Domestic and International Wire Transfer Requests by following our established Wire Authentication Grid Guidelines and performing due diligence.
• Assist in processing Convera Settlements for all International wires as well as Service Messages.
• Ensure daily General Ledger Balancing for wire transactions and complete the End-of-Day Checklist.
• Maintain compliance with all applicable rules and regulations.
• Maintain current Job Aids and escalate to leadership if opportunities for improvement are identified.
• Assist with process improvements by developing procedure enhancements to increase effectiveness and efficiency.
• Perform any other assigned duties from time to time.

Operations Representative – Check 21, Wire

Strategy

• Build and lead operations and process improvement initiatives, as well as member and/or employee workflows from scratch.
• Lead member service efforts, including day to day operations and rollout of supportive services.
• Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.
• Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.
• Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.
• Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.
• Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.
• Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.
• Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

Director, Strategic Initiatives

Product Manager

• Define and execute the product strategy and roadmap aligned with business goals, customer needs, and regulatory requirements.
• Identify market opportunities, assess competitive landscapes, and develop business cases for new product initiatives.
• Ensure alignment between product vision and organizational objectives, translating strategy into actionable initiatives.
• Work closely with various business functions to develop scalable and innovative financial solutions (e.g., payments, lending, wealth management, digital banking).
• Continuously monitor and optimize product performance based on data-driven insights and customer feedback.
• Support product development initiatives, ensuring financial targets are met through pricing strategies, revenue optimization, and cost management.
• Build strong relationships with key stakeholders, external partners, and customers, to drive collaboration and successful product adoption.
• Present product updates, business cases, and performance insights to executive stakeholders to influence decision-making.
• Stay ahead of industry trends, regulatory changes, and evolving customer expectations to enhance product offerings.
• Ensure all products comply with financial regulations and internal risk policies while maintaining a seamless customer experience.
• Champion data-driven decision-making, leveraging customer insights, market research, and analytics.
• Perform other tasks as assigned.

• Execute a strategic roadmap for credit union financial services, with a focus on entertainment professionals’ unique banking, lending, and wealth management needs.
• Support management of the P&L, ensuring sustainable revenue growth while maintaining member-first financial solutions.
• Drive agile product development to enhance digital banking experiences and introduce innovative financial products for members.
• Monitor entertainment industry economic trends and credit union best practices to drive competitive positioning.
• Oversee and streamline operational processes, ensuring compliance with NCUA regulations, state financial laws, and entertainment industry-specific financial requirements.
• Manage third-party vendor relationships, including payment processors and digital banking platforms.
• Champion process automation and efficiency, improving member experience while reducing operational costs.
• Work closely with internal credit union teams, entertainment unions, guilds, and industry associations to align financial services with members’ evolving needs.
• Partner with technology teams to drive digital transformation, ensuring seamless banking experiences for entertainment professionals with unpredictable income streams.
• Collaborate with marketing and community outreach teams to enhance member engagement and drive financial literacy for entertainment industry workers.
• Support and drive meaningful insight research and development
• Develop and maintain key performance indicators (KPIs) to track and report on business unit success in loan growth, deposit expansion, member satisfaction, and operational efficiency.
• Deliver insightful financial and operational reports to credit union leadership, ensuring transparency and data-driven decision-making.
• Assess market trends, competitor offerings, and member behavior to refine and enhance product and service offerings.
• Perform other tasks as assigned.

Senior Product Manager

Account Manager

• Develop and execute market-entry strategies to build awareness and drive membership growth in Atlanta’s creative and entertainment sectors.
• Source, manage, and evaluate a pipeline of strategic partnerships across film, TV, digital media, and entertainment-adjacent industries.
• Build and manage a lead generation pipeline targeting behind-the-line crews, freelancers, creatives, production companies, and gig-economy networks.
• Collaborate with marketing and product leaders to refine go-to-market efforts tailored to Atlanta’s creative landscape.
• Represent the brand at industry events, film festivals, union gatherings, and creative community activations.
• Partner with local nonprofits, film schools, unions, and coworking/production spaces to co-host events, workshops, and financial education seminars.
• Build relationships with influential local figures, producers, talent reps, media outlets, and content creators to expand brand influence and trust.
• Partner with the social media team to amplify local partnerships, events, and creator stories through engaging content and campaigns.
• Help source and co-create content that showcases Atlanta’s creative community and member success stories.
• Ensure the brand’s online presence reflects the culture, voices, and energy of the Atlanta entertainment scene.
• Serve as a trusted local ambassador for the brand, driving visibility and credibility within the creative community.
• Provide market-specific insights to guide sponsorships, influencer collaborations, and creator-focused campaigns.
• Track and report KPIs, including partnerships closed, lead conversions, event engagement, and community reach through acquisition.

Business Development and Community Partnerships Manager – Creative and Film Community

Attorney

• Provide leadership oversight of enterprise risk, regulatory, legal, compliance, and audit functions.
• Promote a culture of risk awareness and accountability; collaborate with internal business partners to support day-to-day operations and strategic projects.
• Apply risk-based methodologies to simplify, automate, and strengthen controls across the Credit Union.
• Monitor regulatory and legal developments and establish procedures to ensure compliance with relevant rules and regulations.
• Represent the Credit Union at conferences, seminars, summits, and grassroots activities.
• Assess, manage, and resolve control issues with transparency while adhering to policies, laws, and regulations.
• Oversee policy administration, vendor management, and legal support.
• Mature the ERM framework: facilitate risk identification and assessments, risk appetite/profile monitoring, risk inventory and heatmap, and training/awareness.
• Coach, mentor, and motivate team members; serve as an active member of the Senior Leadership Team.
• Lead teams partnering with external counsel and auditing firms; facilitate production of materials for executive management, boards, and regulators.
• All other duties as assigned.