Member Experience Representative – Temporary Leave Coverage

First Entertainment Credit Union

Member Experience Representative at First Entertainment Credit Union focusing on member service and digital self-service education. Responsible for building relationships and promoting products for members in Arizona, Texas, and Georgia.

Posted 6/29/2026full-timeRemote • Arizona, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Build relationships with members and identify opportunities to refer credit union products and services.
Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.
Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
Perform other duties as assigned.

Requirements

What you’ll need

High school graduate or equivalent. Work-related experience or related college degree preferred.
A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.
knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
Working knowledge of regulations applicable to essential responsibilities.
Effective communication skills across all levels of audience.
Knowledge of MS Office products (Word, Excel, Outlook), and Symitar for Windows (Episys).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account First Entertainment Credit Union Website LinkedIn All Job Openings 201 - 500 employees Founded 1967 🏦 Banking 💸 Finance Banking
Finance First Entertainment Credit Union is a financial institution that serves entertainment professionals in Hollywood, California, and surrounding communities. It offers a variety of banking products and services, including personal and business accounts, loans, credit cards, and financial advisory services. The credit union emphasizes personalized service with options for video, phone, and in-branch appointments, aiming to make banking convenient and tailored to the unique needs of those in the entertainment industry. It also provides digital banking solutions and custom services like loans for union dues to accommodate the schedules and financial requirements of its members. Member Experience Representative – Temporary Leave Coverage 🔥 24 minutes ago 🌵 Arizona, Texas – Remote 💵 $21 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build relationships with members and identify opportunities to refer credit union products and services.
Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.
Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
Perform other duties as assigned. 🎯 Requirements
High school graduate or equivalent. Work-related experience or related college degree preferred.
A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.
knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
Working knowledge of regulations applicable to essential responsibilities.
Effective communication skills across all levels of audience.
Knowledge of MS Office products (Word, Excel, Outlook), and Symitar for Windows (Episys). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs FHA Mortgage Origination Representative 🔥 37 minutes ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings FHA Mortgage Origination Representative providing customer support and guidance on FHA loan processes. Handling inquiries and documentation while ensuring compliance with FHA guidelines. 🇺🇸 United States – Remote 💵 $37k - $42k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🗣️🇪🇸 Spanish Required FHA Mortgage Origination Representative 🔥 37 minutes ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings FHA Mortgage Origination Representative providing customer service and support for federal agency mortgage inquiries. Documenting interactions and following FHA processes while navigating multiple systems. 🇺🇸 United States – Remote 💵 $37k - $42k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🗣️🇪🇸 Spanish Required Mortgage Origination Representative 🔥 37 minutes ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings FHA Mortgage Origination Representative at CGS supporting a wide-ranging customer support initiative for a Federal agency. Provide excellent service on FHA guidelines and procedures while maintaining strong communication and reliability. 🇺🇸 United States – Remote 💵 $37k - $42k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🗣️🇪🇸 Spanish Required FHA Mortgage Origination Representative 🔥 37 minutes ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings FHA Mortgage Origination Representative providing customer service for FHA mortgage guidelines. Join CGS in delivering government innovation through effective communication and support. 🇺🇸 United States – Remote 💵 $37k - $42k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required FHA Mortgage Origination Representative 🔥 37 minutes ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings FHA Mortgage Origination Representative supporting government customer initiatives. Providing assistance on FHA guidelines, optimizing client communications and enhancing service delivery through professional growth opportunities. 🇺🇸 United States – Remote 💵 $37k - $42k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🗣️🇪🇸 Spanish Required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Transaction ProcessingFraud PreventionOnline Banking SupportDigital Self-Serve EducationFinancial Institution Experience

Soft Skills

Relationship BuildingProblem SolvingTeam Leadership