Customer Support

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Customer Service Officer

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Agent

• Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF, XRD in APAC
• Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly
• Conform always to MalvernPanalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
• Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met
• Carry out preventative maintenance activities to installed base as per factory guidelines
• Provide Service Support and basic training after installation
• General Service administration activities and report submission
• Responsible for proper spare part handling per internal procedure

Customer Services Engineer

Customer Care Support Specialist, French

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue
• Ensure first contact resolution and effective follow-up
• Provide constructive feedback on tools, resources, procedures and guidelines
• Deliver the best services to customers to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities as assigned

Customer Care Support Specialist, Italian

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Customer Care Support Specialist, Portuguese

• Accurately enter purchase and sales orders
• Prepare shipping documents including customs forms and packing slips
• Track shipments and provide timely updates to clients
• Communicating with customers by phone and email
• Follow up on memos, reserves, and customer inquiries
• Provide thoughtful and efficient solutions to any claims or concerns
• Collaborate across departments to ensure smooth operations and client satisfaction

Customer Experience Agent

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Officer – Tourism, Govt Proj

• Implement and maintain warehouse quality management procedures and SOPs
• Work with Operations to resolve Quality Issues
• Investigate operational deviations, quality issues, and customer complaints
• Conduct regular quality checks and audits on warehouse processes
• Support implementation of QHSE policies and ensure compliance

Senior Business Support Specialist

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Representative

• Provide excellent support experience to customers via all relevant communication channels
• Identify customer's needs, researching any existing issue in order to provide strategic solutions
• Ensure first contact resolution and effective follow-up with Service partners and internal departments
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management

Senior Customer Service Specialist

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Responsible for managing premium, VIP, sensitive, and high-value shipments end-to-end.
• Serve as the key escalation point for complex service recovery situations.
• Provide timely shipment updates, delay notifications, and recovery plans within a 1–2 hour response SLA.
• Lead service recovery activities for vessel delays, cargo rollovers, equipment shortages, and port congestion events.
• Ensure bookings are released correctly and on time, including special bookings requiring prior approval.
• Collaborate with Booking, Sales/KAMs, Cargo Flow, Logistics, Documentation, and Regional Offices to resolve cross-functional issues.

Customer Service Executive – Senior Executive

• Responds and addresses customers` problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion.
• Troubleshoot technical issue if required.
• Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Technical Customer Service Specialist

• Responds and addresses customers' problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion
• Troubleshoot technical issues if required
• Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Player Support Specialist

• Perform all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
• Prepare and analyze internal and external quality reports for review with Internal Stakeholders and/or clients.
• Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance both service delivery and customer experience.
• Develop and enhance evaluation programs that targets the objectives of the account with Operations, Training, and Clients while ensuring that these programs will determine the root source of issues in order to provide strategical and actionable solutions as a means of improving performance.
• Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns that are affecting quality performance.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Experience Expert

• Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers.
• Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up.
• Coordinate with internal teams to resolve order fulfilment and operational issues.
• Prepare and manage required order and delivery documentation.
• Process credit and debit notes related to orders and customer complaints.
• Handle customer complaints and service cases related to sales orders.
• Respond to customer inquiries accurately and within agreed timelines.
• Maintain strong working relationships with internal and external stakeholders.
• Support internal and external audits when required.

Customer Support jobs in Singapore

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Customer Service Officer

Customer Service Agent

Customer Services Engineer

Customer Care Support Specialist, French

Customer Care Support Specialist, Italian

Customer Care Support Specialist, Portuguese

Customer Experience Agent

Customer Service Officer – Tourism, Govt Proj

Senior Business Support Specialist

Customer Service Representative

Senior Customer Service Specialist

Senior Customer Service Specialist

Customer Service Executive – Senior Executive

Technical Customer Service Specialist

Customer Service Representative

Player Support Specialist

Customer Experience Expert

Customer Service Representative, Korean Speaking