Customer Services Engineer

Malvern Panalytical

Customer Services Engineer responsible for installation and maintenance of analytical instruments. Working with XRF & XRD while providing customer support across the APAC region.

Posted 7/24/2026full-timeSingapore • 🇸🇬 SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the installation, maintenance, and troubleshooting of analytical instruments, particularly XRF and XRD, while adhering to safety protocols and providing exceptional customer support. Proficient in reading technical manuals and electronic drawings, with strong communication skills for effective training and reporting.

Highest-signal resume keywords

Installation And Maintenance Of XRFTroubleshooting And DiagnosisPreventative Maintenance ActivitiesExcellent Communication SkillsTechnical Manual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical Instrument MaintenanceElectronic Drawings InterpretationPreventative MaintenanceTroubleshooting SkillsService Support

Soft Skills

Verbal CommunicationWritten CommunicationPresentation Skills

Tools & Technologies

MS Office Proficiency

Industry Keywords

XRFXRDSafety ProtocolsService AdministrationSpare Part Handling

About the role

Key responsibilities & impact

Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF, XRD in APAC
Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly
Conform always to MalvernPanalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met
Carry out preventative maintenance activities to installed base as per factory guidelines
Provide Service Support and basic training after installation
General Service administration activities and report submission
Responsible for proper spare part handling per internal procedure

Requirements

What you’ll need

Diploma / Bachelor’s degree in Electronics, Electrical Engineering, Chemical Engineering, Mechanical Related
2~4 years of experience in maintaining analytical instruments or semiconductor equipment is preferred
Able to read electronic drawings, technical manual in English
Excellent verbal and written communication and presentation skills with MS office proficiency
Able to travel both domestically and internationally on short notice
Can provide remote or on-site support after work hours and on holidays, depending on your customers' needs.

Benefits

Comp & perks

Flexible working arrangements