Malvern Panalytical

Director

• Lead and direct a geographically distributed dynamic territory team of Customer Services professionals
• Maximize customer support revenues by driving customer satisfaction (NPS)
• Manage Customer Success Departments within a specific territory
• Facilitate technical support to Distributors and agents in collaboration with sales teams
• Develop and maintain a competent and efficient profit-generating support network
• Communicate objectives to managers of the regional team
• Manage delivery of customer satisfaction, addressing issues and escalations
• Responsible for finance objectives and timely installation and commissioning support
• Contribute to execution of strategic plans for customer success activities
• Monitor and improve performance of harmonised KPIs for Customer Success

Regional CS Director

Customer Support

• Receive and register incoming customer calls, maintaining a professional manner and ensuring accurate data recording
• Provide coverage for absent team members to ensure continuity of operations
• Collaborate with team members to ensure optimal resource utilization and achieve “first-time-fix” solutions
• Prepare cost estimations and quotations according to customer requests, ensuring correct formats and that we have Terms and Conditions agreed
• Manage service contracts, including contract offers, renewals, invoicing, and maintaining due dates and contract details
• Order spare parts for customers, engineers and stock, ensuring all records are kept up to date
• Monitor local stock levels and supports logistics activities (shipments, returns)
• Manage internal and external orders, order confirmations, and billing plans
• Schedule and manage preventative maintenance visits for service engineers
• Create and process cases and work orders; support operational planning of the field service teams including dispatch coordination
• Coordinate with customers the occupational risk-prevention documentation to allow Malvern Panalytical engineers access to their facilities
• Provide administrative support for public administration documentation
• Monitor invoices, installments, and maintain and update service and commercial billing archives and customer data

Customer Service Coordinator

Financial Planning and Analysis

• Support a major finance transformation initiative across the AMEC region
• Prepare financial data and support sales tax readiness
• Ensure smooth system transitions during a large-scale integration project
• Collaborate closely with Finance, Tax, IT, and Project teams to support successful delivery of the GTM Phase 2 project

Finance & Sales Tax Project Specialist

Sales

• Drive after-sales orders and revenue across the LATAM region including Mexico and Brazil through multi-channel customer engagement, consistently meeting or exceeding service sales targets
• Own the sale of service solutions, including generating new business from service agreements, digital services, upgrades, software, and bundled lifecycle offerings
• Partner with local service teams to support contract renewals and secure new agreements as customers exit warranty
• Manage the full after-sales sales cycle, from lead qualification and inquiry response through quoting, negotiation, closure, and handover
• Maintain an accurate and healthy sales pipeline with reliable CRM data, forecasting, KPIs, and reporting
• Collaborate with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experiences and improve service offerings

Aftermarket Sales Specialist

Full-stack Engineer

• Design, develop, and integrate robust software across embedded (C++/Qt Quick) and desktop (C#/.NET) environments
• Work end‑to‑end across the full technology stack, from device control and data acquisition to UI/UX and native component integration
• Modernize and evolve legacy codebases by applying contemporary design patterns, tooling, and engineering best practices
• Champion engineering excellence through clean, maintainable code, strong architectural thinking, clear documentation, and comprehensive testing
• Contribute to effective Agile delivery through thoughtful refinement, realistic estimation, and iterative, value‑focused development
• Mentor and support engineers at all levels, fostering a collaborative, inclusive culture of learning and continuous improvement
• Take ownership of solving technical challenges, improving processes, and delivering reliable, high‑quality software that meets scientific and industrial needs
• Play a direct role in product innovation, helping shape the future of materials analysis technology used by researchers and industry leaders worldwide

Senior Software Engineer

Account Manager

• Deliver against revenue targets and drive strong financial performance across your territory
• Build and maintain strategic, long-term relationships with key customers and stakeholders
• Identify, qualify, and progress new business opportunities, managing them effectively through the sales pipeline
• Engage customers in meaningful dialogue to understand their challenges and position tailored, value-driven solutions
• Partner closely with the Field Applications Team to deliver compelling technical demonstrations and support the sales process
• Represent Malvern Panalytical at conferences, exhibitions, and industry events, enhancing brand presence and generating leads
• Maintain accurate sales forecasts and ensure CRM data is up to date to support effective business planning
• Champion customer satisfaction by acting as a trusted advisor and ensuring a high-quality customer experience throughout the lifecycle

• Build high‑quality software components using C++/Qt Quick and C#/.NET, spanning device control, data acquisition, and user interfaces.
• Modernise and refactor existing codebases, improve test coverage, and help introduce contemporary engineering patterns.
• Apply strong OO design principles, write clean, maintainable, well‑tested code, and participate actively in peer reviews
• Contribute to Agile delivery , refining, estimating, breaking down tasks, and delivering iteratively
• Share knowledge, pair with peers, join technical discussions, and support junior engineers when appropriate