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About the role
Key responsibilities & impact- Responds and addresses customers' problems in a timely manner utilizing our support system
- Supports customer in a high quality, engaging, and empathetic 1:1 discussion
- Troubleshoot technical issues if required
- Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries
- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Understands the technical back end and operations of our project
- Improves and expands technical knowledge and familiarity with technical issues to better assist customer
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
What you’ll need- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferably with 2 years of working experience in the related field is required for this position.
- However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette.
- Proficient with day-to-day usage of computers and mobile phones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Benefits
Comp & perks- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportcustomer inquiry resolutionquality management system
Soft Skills
time managementmulti-taskingeffective listeningempathycommunicationphone etiquette
Certifications
DiplomaAdvanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional DegreeMaster's Degree