Customer Experience Agent

Phillips Industries

Customer Experience Agent supporting international customers and internal teams through every stage of the order process. Providing high-touch client experience in luxury wallcovering brand at Phillip Jeffries.

Posted 7/16/2026full-timeSingapore • 🇸🇬 SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales support, with strong data management and Excel skills. Capable of effectively communicating with clients and collaborating across departments to ensure operational efficiency and client satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSales Support ExperienceData Entry SkillsExcel ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementOrder EntryShipping DocumentationCustoms Forms PreparationClaims Resolution

Soft Skills

Collaborative AttitudeStrong Follow-Up HabitsAbility to Manage Multiple PrioritiesVerbal CommunicationWritten Communication

Industry Keywords

Luxury InteriorsHigh-End DesignClient SatisfactionFast-Paced EnvironmentHybrid Work Schedule

About the role

Key responsibilities & impact

Accurately enter purchase and sales orders
Prepare shipping documents including customs forms and packing slips
Track shipments and provide timely updates to clients
Communicating with customers by phone and email
Follow up on memos, reserves, and customer inquiries
Provide thoughtful and efficient solutions to any claims or concerns
Collaborate across departments to ensure smooth operations and client satisfaction

Requirements

What you’ll need

Must be currently located in Singapore
At least 2 years of experience in customer service, sales support, or data entry
An interest in luxury interiors and high-end design
Excellent verbal and written communication skills
Strong Excel and data management skills
Ability to manage multiple priorities with care and precision
A collaborative, can-do attitude with strong follow-up habits
Experience working in a fast-paced, team-oriented environment
Comfortable with a hybrid work schedule combining office and remote days

Benefits

Comp & perks

Competitive salary
Company bonus programs
Annual Cost of Living Increase
Paid days off per calendar year
Paid holidays
Detailed onboarding plans that outline 30/60/90 goals and trainings.
Earn Paid time off for community service - Up to 3 days per year
Employee Discount on PJ Wallcoverings