Phillips Industries

Sales Development Rep

• You'll be at the forefront of our brand expansion by: Identifying high-potential prospects through defined criteria and business insights
• Profiling accounts by uncovering key decision-makers and early business needs
• Executing strategic cold outreach from curated lead sources
• Introducing our brand to new clients with compelling, scripted messaging
• Nurturing relationships and qualifying leads for our outside sales team
• Using curated sales materials to educate and inspire prospective clients
• Supporting assigned accounts and growing a loyal client base
• Recognizing cross-selling opportunities to enhance interiors with seamless sophistication
• Capturing and optimizing High Performing Activities in our CRM to meet targets
• Sending thoughtful follow-ups—thank you notes, product mailers, and more
• Providing tailored service, including product quotes and stock checks
• Facilitating sample and mailer requests with precision and care
• Managing reserve requests and providing ETA & product status updates proactively
• Delivering timely responses through phone and email with grace and professionalism
• Serving as a trusted design concierge for product selections and service guidance

Sales Development Representative

Sales

• Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service
• Provide expert product knowledge to assist clients confidently and accurately
• Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers
• Manage orders, coordinate shipments, and track logistics to ensure timely delivery
• Process payments, create packing lists, and handle returns or replacements efficiently
• Perform meticulous data entry and ensure accurate CRM documentation
• Assist clients with web account setup, order processing, and pricing quotes
• Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups
• Act as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms
• Coordinate sample orders for assigned territories while reps are on the road
• Review client contracts to ensure the requested product aligns with requirements
• Foster a collaborative team environment, offering support to colleagues and departments
• Collaborate with sales reps and clients to align on project timelines, goals, and execution
• Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met
• Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively
• Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders
• Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination
• Regularly communicate with sales reps to review and update project statuses

Sales Development Representative

Contract Sales Project Representative