Phillips Industries

Sales Development Rep

• Prospecting & Lead Generation: Identifying high-potential prospects through defined criteria and business insights, profiling accounts, executing strategic cold outreach, nurturing relationships, and using sales materials.
• Selling & Client Experience: Supporting assigned accounts, recognizing cross-selling opportunities, capturing High Performing Activities in CRM, sending follow-ups, providing tailored services, managing requests, and delivering responses professionally.

Sales Development Representative

Marketing

• Adapt global campaigns and content to engage audiences across the UK and Europe.
• Ensure all communications reflect the Phillip Jeffries brand while resonating locally.
• Identify opportunities to connect our brand to design trends, industry conversations, and cultural moments.
• Partner with Global Marketing to bring the Phillip Jeffries story to life throughout the international design community.
• Build and nurture relationships with design media, editors, influencers, and industry partners.
• Secure meaningful media coverage that elevates brand awareness, product launches, and company initiatives.
• Coordinate press events, media visits, and PR opportunities across international markets.
• Collaborate with external agencies and Global Marketing to maximize visibility and measure results.
• Stay ahead of design, lifestyle, and cultural trends across Europe and key international markets.
• Share market insights and opportunities with cross-functional teams to support business growth.
• Build industry relationships that keep Phillip Jeffries connected to emerging trends and conversations.
• Identify opportunities to strengthen brand relevance and support product storytelling.
• Partner with Global Marketing and regional teams to bring campaigns from concept through execution.
• Manage timelines, deliverables, and project coordination to ensure successful campaign launches.
• Support marketing requests and regional initiatives across multiple European markets.
• Track results, gather insights, and recommend opportunities for continuous improvement.
• Lead the planning and execution of trade shows, showroom events, industry activations, and brand experiences.
• Build relationships with design organizations, industry partners, and influencers.
• Support advertising, sponsorships, award submissions, and promotional partnerships.
• Manage event logistics, budgets, calendars, and performance reporting to maximize impact.
• Create and manage engaging content across digital and social platforms.
• Support regional storytelling that inspires the design community and strengthens brand awareness.
• Ensure content reflects Phillip Jeffries' luxury brand standards and product excellence.
• Monitor content performance and identify opportunities to increase engagement and reach.

Marketing Manager

Customer Support

• Accurately enter purchase and sales orders
• Prepare shipping documents including customs forms and packing slips
• Track shipments and provide timely updates to clients
• Communicating with customers by phone and email
• Follow up on memos, reserves, and customer inquiries
• Provide thoughtful and efficient solutions to any claims or concerns
• Collaborate across departments to ensure smooth operations and client satisfaction

Customer Experience Agent

Sales

• Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service
• Provide expert product knowledge to assist clients confidently and accurately
• Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers
• Manage orders, coordinate shipments, and track logistics to ensure timely delivery
• Process payments, create packing lists, and handle returns or replacements efficiently
• Perform meticulous data entry and ensure accurate CRM documentation
• Assist clients with web account setup, order processing, and pricing quotes
• Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups
• Act as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms
• Coordinate sample orders for assigned territories while reps are on the road
• Review client contracts to ensure the requested product aligns with requirements
• Foster a collaborative team environment, offering support to colleagues and departments
• Collaborate with sales reps and clients to align on project timelines, goals, and execution
• Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met
• Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively
• Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders
• Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination
• Regularly communicate with sales reps to review and update project statuses

Contract Sales Project Representative

• Convert quotes into confirmed orders through proactive follow-up and seamless coordination with the sales team.
• Assist clients with product selection and sampling, offering tailored recommendations that reflect their unique design vision.
• Deliver a warm, attentive, and knowledgeable showroom experience that reflects the elegance of the Phillip Jeffries brand.
• Build lasting client relationships by anticipating needs, offering thoughtful solutions, and ensuring every interaction feels personal and polished.
• Stay ahead of trends and launches by participating in product trainings and showroom briefings.
• Navigate and utilize internal systems to support smooth, efficient sales operations.
• Communicate with clarity, care, and professionalism to ensure every client touchpoint is exceptional.
• Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy and visibility.
• Participate in daily sales huddles to support team goals and drive momentum.
• Process quotes and orders in NAV and Fresh Works with precision and care.
• Support lead generation and revenue development through strategic follow-up and reporting.
• Monitor open orders and quote expirations, assisting in closing sales with finesse.
• Respond to client inquiries via phone, email, and chat—always within our service level agreements.
• Assist with sample order follow-ups and ensure every client touchpoint reflects our brand’s commitment to excellence.

Showroom Sales Support

• Bring Branded Programs to Life
• Support the execution of branded merchandise, sales tools, and packaging programs that elevate our client experience and reflect our brand standards
• Research and source new, innovative items and materials while identifying opportunities to enhance existing programs
• Partner cross-functionally with teams including Sales, Talent, and Activation to gather insights, feedback, and evolving business needs
• Collaborate with the Marketing Content team to request and refine artwork, ensuring accuracy, consistency, and timely delivery
• Coordinate with Procurement and external vendors to align on specifications, timelines, and production details
• Track order progress, manage timelines, and proactively communicate updates, including statuses and ETAs
• Maintain organized records of vendor information, pricing, and our branded product library
• Manage and Optimize Marketing Requests
• Serve as a key point of coordination for incoming marketing requests, ensuring they are properly reviewed, prioritized, and assigned
• Monitor progress of open requests, following up proactively to keep projects on track and stakeholders informed
• Facilitate clear, consistent communication with requestors, providing updates and ensuring alignment on expectations
• Track and report on key metrics to identify trends, improve workflows, and support continuous improvement
• Support Team Operations
• Provide day-to-day operational and administrative support to ensure team efficiency and organization
• Manage and update projects within task management systems, ensuring visibility and accountability across initiatives
• Coordinate and schedule meetings, capturing key notes, action items, and next steps to drive progress
• Support a variety of team initiatives and projects, stepping in where needed to ensure successful execution
• Assist in the coordination and maintenance of trademarks, helping to protect and uphold our brand.

Marketing Strategy Assistant

Producer

• Partner closely with Demand Planning to understand business needs and translate them into effective production plans.
• Collaborate with Product Marketing and Sales to support quarterly and annual sales tool planning cycles.
• Provide clear communication across internal teams to ensure alignment on timelines, deliverables, and expectations.
• Approve production quantities and timing based on lifecycle strategy, demand forecasts, and budget considerations.
• Lead end-to-end production execution, ensuring all initiatives meet readiness criteria and align with overall sales tool strategy.
• Develop and manage detailed production timelines aligned to launch calendars and key business milestones.
• Serve as a central point of coordination across launch teams, providing regular updates and proactively removing roadblocks.
• Create and maintain master standards for all sales tools, ensuring production samples meet expectations prior to full-scale production.
• Provide detailed production instructions to accompany purchase orders, identifying any special considerations and communicating key success criteria for approvals.
• Review and approve vendor proofs, quantities, and final deliverables, ensuring exceptional quality and alignment with brand standards.
• Act as the primary escalation point for production challenges, proactively identifying risks and driving timely resolution.
• Ensure seamless, on-time distribution and successful go-live of all sales tools in partnership with cross-functional teams.
• Monitor vendor performance, holding partners accountable for quality, timelines, and capacity.
• Partner with Procurement on pricing negotiations, contracts, and final purchase order placement to ensure cost efficiency and reliability.
• Evaluate feasibility of new or updated sales tools, including vendor capabilities, lead times, and cost implications.
• Collaborate with Product Marketing to assess execution risks and recommend solutions or tradeoffs.
• Coordinate prototype and sample requests, managing approvals and ensuring alignment before production begins.
• Foster a collaborative, accountable, and growth-oriented team environment where individuals are empowered to learn and excel.
• Continuously evaluate day-to-day workflows, identifying opportunities for improvement, and resolving inefficiencies in real time.
• Establish clear ownership across production planning, pre-production, and execution to ensure accountability and seamless delivery.

Sales Development Representative

Marketing Manager

Customer Experience Agent

Contract Sales Project Representative

Showroom Sales Support

Contract Sales Project Representative

Marketing Strategy Assistant

Print Production Manager