Customer Support

• Provide customer support through chat, email and phone channels, assisting customers with their questions and requests;
• Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
• Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems;
• Support customers with refund requests and guide them through the necessary steps;
• Document customer interactions accurately and follow established support processes;
• Escalate more complex issues when needed to ensure proper resolution;

Customer Support Agent, French C1, English C1 – Part-time

• Respond to customer inquiries by phone: information requests, follow-ups, complaints, billing explanations, etc.

Customer Relations Advisor, Energy

• Define and manage the end-to-end customer lifecycle strategy
• Develop customer segmentation models based on behavior, value, and lifecycle stages
• Design engagement, retention, loyalty, and reactivation initiatives
• Build customer journeys that improve long-term engagement and customer value
• Identify opportunities to increase customer activity and reduce churn
• Plan, execute, and optimize omnichannel CRM campaigns across multiple communication channels
• Develop automated customer journeys triggered by customer behavior
• Deliver personalized campaigns aligned with commercial objectives
• Monitor campaign quality, relevance, and customer experience
• Analyze customer behavior, conversion funnels, and engagement trends
• Monitor lifecycle KPIs and campaign performance
• Drive initiatives aimed at improving customer retention and lifetime value

Customer Experience, CRM Manager

• As an Associate in 1st Line Customer Support, you will play a key role in ensuring an excellent service experience for our Myfactory customers across Germany, Switzerland and Austria.
• You will be the first point of contact for users, helping them resolve technical and functional questions while maintaining high levels of customer satisfaction.
• In this role, you will work closely with our development teams, continuously expand your product expertise, and contribute to improving our overall support processes.

Associate, 1st Line Customer Support

• You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience.
• Inbound calls and written customer communication (email/chat) in Dutch
• order management, returns processing, and general customer inquiries
• providing product information and shopping advice
• accurate documentation of each case in the CRM system
• close collaboration with your team and Team Lead

Dutch-Speaking Inbound Customer Service Agent

• Deliver outstanding customer support via phone calls and emails;
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting;
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users;
• Document issues, resolutions, and troubleshooting steps accurately in the system;
• Escalate complex or unresolved issues to the appropriate teams when needed;
• Handle sensitive customer data with care and security;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, fluent German

• As the first point of contact for our customers, you'll ensure property managers get the most out of the RentalReady platform while delivering a seamless support experience.
• Responding to customer enquiries via tickets, chat, and email, meeting defined SLAs and prioritising requests based on urgency and impact.
• Troubleshooting product issues, configuration errors, and platform bugs, reproducing issues where needed to identify root causes.
• Escalating technical issues to our Product and Engineering teams with clear reproduction steps, relevant logs, and business impact.
• Supporting customer onboarding by guiding new users through setup, configuration, and platform best practices.
• Creating and maintaining knowledge base articles, FAQs, and response templates to improve self-service and reduce recurring enquiries.
• Monitoring service incidents and outages, proactively communicating updates to affected customers.
• Gathering customer feedback and sharing insights with Product teams to help shape future improvements.
• Collaborating closely with Customer Success, Finance, Product, and Onboarding teams to resolve cross-functional customer issues.

Customer Support Associate

• Validate, deploy, and monitor customer service initiatives across MEA markets to ensure alignment with brand standards and strategic objectives.
• Drive continuous improvement of key performance indicators (KPIs), including service quality, customer satisfaction, and turnaround time.
• Lead the negotiation and resolution of complex customer cases, including trade buyback situations, ensuring fair and business-aligned outcomes.
• Review, approve, or reject goodwill and courtesy requests in line with company policies and profitability targets.
• Identify operational gaps and implement corrective actions to improve customer care processes.
• Detect recurring technical and quality-related issues through customer feedback, market insights, and case analysis.

Customer Care Zone Manager

• Veille à l’alignement et la réalisation des objectifs commerciaux sur la stratégie
• Assure la contractualisation, le suivi de la relation, les réponses aux réclamations, la fidélisation et la prospection des clients & partenaires
• Exécuter les activités du service client pour assurer un fonctionnement efficace et fluide
• Assurer l'exactitude, l’exhaustivité et l'intégrité des dossiers clients dans les dossier clients et dans les systèmes internes, ainsi que la confidentialité des informations clients
• Le traitement des contrats clients, y compris les demandes, en veillant à ce qu'elles soient traitées de manière précise et efficace
• Travailler en étroite collaboration avec l’équipe commerciale pour assurer une expérience client cohérente et de qualité par rapport à leur propositions validés
• Travailler en étroite collaboration avec l’équipe de la comptabilité en ce qui concerne la facturation des clients, des fournisseurs métier pour leur traitement et règlement
• Contrôle et assure le suivi des réclamations des clients et des partenaires et les réponses apportées documente les dossiers des prospects ainsi que toutes les interactions commerciales (Entrées en relation d’affaire), en utilisant les documents collectés et les entretiens menés, et assure la mise à jour régulière de leur classement
• Effectue les contrôles internes relative à sa fonction.

Collaborateur Service Client

• Ensures alignment and achievement of commercial objectives with the overall strategy
• Manages contract execution, relationship follow-up, complaint handling, customer retention and prospecting of clients and partners
• Carries out customer service activities to ensure efficient and smooth operations
• Ensures the accuracy, completeness and integrity of client files in customer records and internal systems, as well as the confidentiality of client information
• Processes client contracts, including requests, ensuring they are handled accurately and efficiently
• Works closely with the sales team to ensure a consistent, high-quality customer experience in line with validated proposals
• Collaborates closely with the accounting team on client invoicing and with business suppliers for processing and settlement
• Monitors and follows up on customer and partner complaints and responses; documents prospect files and all commercial interactions (business relationship entries) using collected documents and conducted interviews, and ensures regular updates to their filing
• Performs internal controls related to the role
• Prepares annual and monthly commercial action plans
• Maintains commercial KPI dashboards
• Implements and maintains commercial management procedures
• Prepares monthly reports on commercial activity
• Maintains and archives documents related to all business relationships.

Customer Service Associate

• Handle customer inquiries via phone, email, and chat in English and French
• Assist with product information, order status, billing concerns, tracking, returns, and exchanges
• Investigate, troubleshoot, and resolve customer issues
• Ensure documentation of all customer interactions in CRM or support tools
• Stay updated on processes, policies, and product information
• Meet performance expectations related to quality and customer satisfaction

Bilingual Customer Experience Agent – English/French

• Managing customer inquiries and order intake
• Guiding customers to the correct ordering methods
• Creating and proactively following up on quotations
• Managing Orderbook
• Applying standardized digital tools and ordering channels
• Actively participating in account teams together with Sales and Application Engineers
• Managing and governing logistics parameters and execution setup in the system
• Managing complaints and ensuring resolution

Customer Support jobs in Morocco

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