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Konecta

Customer Relations Advisor, Energy

Konecta

Customer service representative responding to client inquiries via phone in Casablanca. Requires fluency in French and experience in call reception.

Posted 7/22/2026full-timeCasablanca • 🇲🇦 MoroccoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and persuasive communication skills in both written and spoken French, with a focus on customer service excellence. Capable of handling inquiries, complaints, and billing explanations while maintaining attention to detail and prioritizing tasks effectively.

Highest-signal resume keywords
Call Handling ExperienceFluent French CommunicationAttention to DetailAnalytical SkillsTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
MotivatedDynamicResults-OrientedPersuasive CommunicationStrong Verbal Communication
Industry Keywords
Customer InquiriesBilling ExplanationsFollow-UpsComplaints

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Respond to customer inquiries by phone: information requests, follow-ups, complaints, billing explanations, etc.

Requirements

What you’ll need
  • Motivated, dynamic and results-oriented.
  • Enjoys challenges and has a desire to learn.
  • Experience in call handling (reception of calls) is required.
  • Excellent command of French.
  • Attention to detail, analytical skills, and ability to prioritize.
  • Proficiency in French, both written and spoken.
  • Persuasive communication skills.
  • Strong verbal communication skills.
  • Team player.

Benefits

Comp & perks
  • Very attractive compensation (fixed salary + variable/bonus components);
  • Stimulating work environment with large-scale projects;
  • Social benefits: permanent contract (CDI), CNSS (social security), health insurance;
  • Rotating schedule;
  • Friendly team atmosphere;
  • Career opportunities and ongoing training programs;
  • Fixed schedule, weekends off.