Customer Support Agent, French C1, English C1 – Part-time

SupportYourApp

Customer Support Agent providing assistance through chat, email, and phone for SupportYourApp. Working part-time remotely and required to have excellent English and French communication skills.

Posted 7/22/2026part-timeRemote • 🇲🇦 MoroccoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication in English and French, with a focus on troubleshooting technical issues and providing timely solutions. Exhibits a proactive, customer-focused mindset while managing multiple inquiries in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceBilingual Communication SkillsTechnical TroubleshootingNight Shift AvailabilityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCustomer Interaction DocumentationRefund ProcessingTechnical Issue Resolution

Soft Skills

Proactive MindsetSolution-Oriented ApproachIndependent Work AbilityAdaptability

Tools & Technologies

Chat SupportEmail SupportPhone Support

Industry Keywords

Customer InquiriesSupport ProcessesInbound Customer Support

About the role

Key responsibilities & impact

Provide customer support through chat, email and phone channels, assisting customers with their questions and requests;
Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems;
Support customers with refund requests and guide them through the necessary steps;
Document customer interactions accurately and follow established support processes;
Escalate more complex issues when needed to ensure proper resolution;

Requirements

What you’ll need

Excellent English and French communication skills (C1 for both spoken and written);
Proven previous experience in Customer Support, with experience handling chats, emails and calls;
Availability to work night shifts in a part-time position, with 6-hour shifts;
Strong written and verbal communication skills;
Customer-focused mindset with a proactive and solution-oriented approach;
Ability to troubleshoot basic technical issues and guide customers through solutions;
Good attention to detail and ability to manage multiple customer requests;
Ability to work independently and adapt to a fast-paced support environment;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Benefits

Comp & perks

Fixed schedule with two different options:
24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET);
30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET);
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements