Bilingual Customer Experience Agent – English/French

TechBiz Global

Customer Experience Agent providing support for inquiries via phone, email, and chat in English and French. Responsible for resolving customer issues and ensuring satisfaction within a remote setup from Morocco.

Posted 6/19/2026full-timeRemote • 🇲🇦 MoroccoJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Handle customer inquiries via phone, email, and chat in English and French
Assist with product information, order status, billing concerns, tracking, returns, and exchanges
Investigate, troubleshoot, and resolve customer issues
Ensure documentation of all customer interactions in CRM or support tools
Stay updated on processes, policies, and product information
Meet performance expectations related to quality and customer satisfaction

Requirements

What you’ll need

2-4 years of experience in customer service
Fluent in English and French (spoken and written)
Strong communication skills to explain solutions clearly
Customer-focused, empathetic, and solution-oriented
Experience with tools like Zendesk, Salesforce, Shopify (a plus)
Internet connection: minimum 20 Mbps or fiber connection
Computer / laptop: must use genuine, supported business devices
Windows: Windows 11 (preferably Pro), 2021 model or newer
Mac: Apple MacBook / Mac, 2020 model or newer, running supported macOS
RAM: Minimum 8 GB (16 GB preferred)

Benefits

Comp & perks

High-speed internet required
Genuine, supported business laptop with hardware security
Noise-canceling headset
Power and internet backup

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetroubleshootingdocumentationorder managementbillingreturnsexchanges

Soft Skills

communicationcustomer-focusedempatheticsolution-oriented