Customer Support

• Confident with HubSpot — you will become a pro at our customer support tool.
• Manage customer relationships — friendliness and reliability are our top priorities.
• Support prospects and customers with empathy and respect, ensuring they feel well taken care of.

Customer Support Intern

• Vielfältige Projekte : Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber.
• Flexibilität : Du arbeitest von deinem Standort aus – alles, was du brauchst, ist ein abgeschlossener Arbeitsplatz und eine stabile Internetverbindung.
• Eigenverantwortung : Als Freelancer bist du flexibel in deiner Zeiteinteilung und entscheidest selbst, wie du deinen Arbeitstag gestaltest.
• Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen – immer mit dem Fokus auf exzellenten Kundenservice.
• Lösungsorientiertes Arbeiten : Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung.
• Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit unseren internen Teams zusammen.

Freelancer im Inbound Customer Service – Deutsch C1/C2

• You'll be the second member of our Product Support team, trusted to design processes, set standards, and shape how Support is done at Secfix.
• Act as the first line of support on product-related queries via chat, responding with empathy, clarity, and efficiency to resolve issues quickly.
• Document bug reports, review logs, and identify recurring issues; collaborate closely with Product Engineering to escalate and track resolution without the need for direct debugging or code fixes.
• Perform pre-release QA checks to ensure you are uptodate.
• Own and update the knowledge base, including creating help center articles that simplify complex topics for our customers.
• Create videos and own communication on new feature releases and get our users excited about new functionalities.
• Continuously refine support processes to optimize customer experiences and improve efficiency.
• Serve as the technical product expert, training Customer Success Managers on product features and common troubleshooting methods to help them handle customer inquiries effectively.

Product Support Specialist, German-speaking

• Handle customer inquiries and resolve issues
• Enhance overall customer satisfaction through effective communication
• Manage customer interactions via chat, email, and inbound/outbound calls

Freelance Customer Support – Dutch, Polish, English

Freelance Customer Support – Norwegian/Swedish, English

• As a Customer Support Specialist, you will be the first voice customers hear when they reach out.
• Guiding customers through each step of the listing process using approved scripts, internal resources, and links.
• Quickly locating customer accounts and lead information within the CRM during live calls.
• Helping customers understand exactly where they are in the listing process and what their next steps are.
• Monitoring and responding to customer support emails throughout the day.
• Accurately documenting every customer interaction in the CRM.
• Communicating with Listing Representatives regarding conversations that require additional follow-up.
• Escalating complex questions or situations to the appropriate team member with clarity and precision.

Customer Support Specialist

• Handle routine customer support tickets efficiently and professionally.
• Assist with ticket triage and processing to ensure timely resolution.
• Escalate complex issues to senior team members or relevant internal teams when necessary.
• Work towards achieving the set Key Performance Indicators and Service Level Agreements.
• Strive to provide accurate and friendly first-contact support to customers.
• Gather basic customer feedback to help improve our products and services.
• Assist in handling billing queries under guidance when required.

Junior Customer Support Representative – Tickets

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

Customer Support jobs in Europe

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