Customer Care Associate

Remote

Customer Care Associate providing tech support for customers and advocating for their needs. Collaborating with teams to enhance customer experiences in a remote-first environment.

Posted 5/29/2026full-timeRemote • 🇪🇺 Anywhere in EuropeJuniorMid-Level💰 €13,000 - €30,350 per yearWebsite

About the role

Key responsibilities & impact

Responsible for solving tickets per week across various Remote verticals
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
You’ll be the voice and the ear for our users

Requirements

What you’ll need

Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
Experience using CRM tools to manage customer interactions and support workflows.
Proven ability to collaborate with multiple stakeholders who have varying priorities.
Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
Fluent in written and spoken English.

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

problem-solvingcustomer supportcustomer enablementlive chat supportemail supportCRM toolscustomer interactionssupport workflowsmodern web technologiesnavigating ambiguous situations

Soft Skills

attention to detailcustomer advocacycollaborationcommunicationteam collaborationdiligencepersistencekindnesspatiencestakeholder management